Provide exceptional customer service and patient care in busy medical practice.Responsible for practitioner diary management and managing front of house operations.Responsible for accounts management, insurance billing, debt collection and daily payment reports.Support and work closely with Practice Manager in day to day running of clinic.Train and supervise reception team assisting with day to day operation of clinic.Administrative support to Clinic Director in both Chelsea and Putney Clinics.Oversee Yoga and Pilates studio managing class scheduling, bookings and payments.Managing and order stock and supplies, keeping all treatment rooms fully stocked and clean.

Responsible for Member Care from Induction to Renewal.Require excellent knowledge of all services that are offered at the Club so as to recommend treatments accordingly and build meanful relationships in order to support renetion rates.Work closely with Membership and support all departments to ensure a flawless journey at the start and end of membership.

Support Practice Manager with development of client base and marketing of clinic. Responsible for building relationships with clients, rebooking clients, taking payments and updating treatment notes on system.Greet patients upon arrival and assist new clients with registration and consent.Provide On-Site chair massage at Danone UK to employees.

Mobile and temporary therapist working in luxurious 5 star hotels and Spas and with high profile London clientele.Provided massage treatments including Swedish Massage, Deep Tissue Massage, Sports Massage, Pre & Post Natal Massage, Hot Stones Massage and Body Treatments.

Support Spa Director with pre opening of spa assisting with writing training manual procedures and implementation of induction of these to the team.Support with procurement of spa items pre opening such as uniforms and equipment.Supervise and oversee reception desk providing training to front desk staff.Responsible for opening and closing Spa, scheduling appointments, spa correspondence with group enquiries, meet and greet Spa guests, processing payments and support with retailing products and gift vouchers.Liaising with Spa Director and Spa Supervisor on spa staff support and performance, maintaining hotel and spa standards and hygiene.Assist Spa Supervisor with stock management and ordering of stock.Provide massage and body treatments to an extremely high standard.Trained in Sodashi Body Treatments, Spa Soft, Opra, Micros and Triton.

Provide Swedish and Deep Tissue Massage to high profile and international clientele. Treatments tailor made to clients requests.Assist front desk with appointment bookings, answering phone calls, taking payments and walk in enquiries.Meet and greet guests and give orientation of Health Club and Spa facilities.Support colleagues with deliveries, stock take and overall running of department.Work in conjunction with personal trainer establishing a cross referral of clients. Key Achievements2013 Forbes Travel Guide 4 Star Rating Award

Managing Director of Studio overseeing all operations.Responsible for financial management of business including business plan, accounts, sales forecasting, employee payroll, revenue and stock control.Advertised, recruited and trained staff.Built key relationships with target industries including Yoga, Pilates, Sports and Medical community through networking events, ensuring cross referral of clients to further establishing business and developing brand recognition of business. Development and implementation of Marketing Plan, identifying marketing opportunities and segmenting target markets for each service offered.Established a niche in market providing clinical massage, sports massage, pregnancy massage and corporate wellbeing massage as key services to clients. Design of marketing material including logo, brochure design, business cards and flyers targeting each segment, advertising on industry related websites and industry magazines.Design of website and update of site as required including development of Google Ad Campaign and SEO optimization and Facebook Business Page.Instrumental in building client base and retention of clients by providing excellent customer care and developing treatment plans, tailored to each client's individual needs.Established corporate accounts for employee wellbeing events, working with Human Resource Managers to co-ordinate events. Provided advice to HR and employees on prevention of repetitive strain injuries in the workplace, proper ergonomics to reduce musculoskeletal injury, thus reducing employee absenteeism and generated increased morale and productivity amongst employees.Corporate ClientsUS Embassy- Offsite Massage for President Obama's Team during State visit to Ireland-May 2011. Aviva, Invesco, Aravato Finance, Nestle, Medical Council of Ireland, Railway Procurement Agency, Chartered Institute of Accountants Ireland.

Manager and Lead therapist overseeing running of 2 Wellness centres. Responsible for ensuring all administrative procedures were carried out including booking procedures, client payments, updating database and consultation forms. Ensured the secure daily handling of monies and cash transferrals.Responsible for recruiting and training staff, overseeing team rotas, implementing team incentives, thus ensuring monthly sales target were achieved. Retrained staff as needed developing a Therapist and Client Service Manual. Worked with industry consultant identifying key goals to increase sales and ensuring high level of customer service provided by all staff.Developed Marketing Plan with Director, ensuring growth of client base and implemented promotions, thus increasing sales during off peak times.Increased client retention through loyalty promotions and training staff on rebooking skills.Responsible for stock control, stock takes and orders.Corporate Clients VHI, Accenture, Coca Cola, Bank of Ireland.

Treatments provided: Swedish Massage, Deep Tissue Massage, Pregnancy Massage, Ayurvedic Destress Massage, Ayurvedic Indian Head Massage.Responsible for re bookings and building massage client base.

Performed Clinical Massage, Sports Therapy, Pre/Post-Natal Massage.Knowledge of therapeutic rehabilitation techniques and exercise programs.Updated clinical notes in patient files.

Treatments provided: Classic Swedish Massage, Deep Tissue Massage, Pre Natal Massage, Aromatherapy, Shiatsu, Feet and Scalp Treatments.Responsible for providing excellent customer service to spa guests.Provided Support to Front Desk including reservations, answering queries,booking appointments and billing guests.Events: NYC Marathon: Pre/Post Event Sports Therapy Massage to Runners.

Front house server in busy restaurant.Worked on a part time schedule while attending the Swedish Institute and up until NY State licence was issued to practise Massage Therapy.

Breakfast/Lunch manager responsible for set up and opening of restaurant.Managed and scheduled staffing.Worked closely with corporate special event director coordinating events.Handled high walk-in volume and reservations.

Complete management responsibility for restaurant operation with sales of over $1 million.Managed 20 employees. Achieved increased productivity by hiring new staff.Coordinated the planning of customer events such as luncheons, business dinners and private and corporate party planning.Solely handled orders, stock taking and inventory control.Performed all back office functions including payroll, Accounts Payable and Accounts Receivable.Handled all areas of operations, as needed.