Deirdre Roddy

Deirdre Roddy Email and Phone Number

Service Delivery Manager @ Capita
Belfast, GB
Deirdre Roddy's Location
Belfast Metropolitan Area, United Kingdom
Deirdre Roddy's Contact Details

Deirdre Roddy personal email

n/a
About Deirdre Roddy

Deirdre Roddy is a Service Delivery Manager at Capita. She possess expertise in itil, service delivery, vmware, customer satisfaction, human resources and 14 more skills.

Deirdre Roddy's Current Company Details
Capita

Capita

View
Service Delivery Manager
Belfast, GB
Website:
capita.com
Employees:
25676
Deirdre Roddy Work Experience Details
  • Capita
    Service Delivery Manager
    Capita
    Belfast, Gb
    View
  • Capita
    Da Team Manager
    Capita Jan 2017 - Present
    Belfast, United Kingdom
    View
  • Acritas
    Contact Centre Manager
    Acritas Feb 2014 - Jan 2017
    Newcastle Upon Tyne, United Kingdom
    I lead Acritas’ multilingual team of 30 in-house telephone interviewers. As an experienced manager, I am responsible for ensuring that exacting deadlines are consistently met whilst maintaining the highest levels of quality.I co-ordinate interviews across Acritas’ full range of products and services – from highly specialized custom projects to large-scale studies including the company’s flagship program Sharplegal. Supported by a team of experienced, senior interview managers, I oversee interviewing in 12 languages across 55 countries. I also work closely with Acritas’ analysts and client service teams to ensure that interview quotas are fully representative of the legal market and that the data gathered is robust and of an industry-leading standard.
  • Hewlett-Packard Enterprise Services
    Operations Manager
    Hewlett-Packard Enterprise Services Jul 2004 - Nov 2013
    Newcastle Upon Tyne, United Kingdom
    Professional experience gained from working with Hewlett Packard since 2004 on the General Motors account. Starting as a Customer Service agent and progressing through the various levels of management to the position of Operations Manager. Strong interpersonal skills have allowed me to build key relationships at all levels and successfully managing a workforce of over 70 employees. Responsible for service delivery and achieving customer expectations by analysing feedback and implementing appropriate action plans. Proven success of leading a first class site and assisting other HP sites by showcasing my creative ideas and solutions to reduce financial implications and improve overall service delivery. Extensive knowledge in HR related processes and employee management to create a happy and productive workforce.

Deirdre Roddy Skills

Itil Service Delivery Vmware Customer Satisfaction Human Resources Management Customer Service Analysis Call Centers Outsourcing Bpo Contact Centers Sla Team Management Vendor Management Change Management Team Leadership Project Management Leadership

Deirdre Roddy Education Details

Frequently Asked Questions about Deirdre Roddy

What company does Deirdre Roddy work for?

Deirdre Roddy works for Capita

What is Deirdre Roddy's role at the current company?

Deirdre Roddy's current role is Service Delivery Manager.

What is Deirdre Roddy's email address?

Deirdre Roddy's email address is de****@****l.co.uk

What schools did Deirdre Roddy attend?

Deirdre Roddy attended University Of Bedfordshire.

What skills is Deirdre Roddy known for?

Deirdre Roddy has skills like Itil, Service Delivery, Vmware, Customer Satisfaction, Human Resources, Management, Customer Service, Analysis, Call Centers, Outsourcing, Bpo, Contact Centers.

Who are Deirdre Roddy's colleagues?

Deirdre Roddy's colleagues are Daniel-Lee Arendse, Rachel Partridge, Fikiswa Maqubela, Nande Zondeki, Jaideep Vachhani, Sandisiwe Ntabeni, David Moran.

Not the Deirdre Roddy you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.