Deirdre Grealy Bsc Pgdchgmgt,Prince2, Itil
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Deirdre Grealy Bsc Pgdchgmgt,Prince2, Itil Email & Phone Number

Service Transition Manager at BT Ireland
Location: Ireland 7 work roles 2 schools
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✓ Verified July 2026 3 data sources Profile completeness 86%

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Current company
BT Ireland
Role
Service Transition Manager
Location
Ireland
Company size
385 employees

Who is Deirdre Grealy Bsc Pgdchgmgt,Prince2, Itil? Overview

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Quick answer

Deirdre Grealy Bsc Pgdchgmgt,Prince2, Itil is listed as Service Transition Manager at BT Ireland, a with 385 employees, based in Ireland. AeroLeads shows a matched LinkedIn profile for Deirdre Grealy Bsc Pgdchgmgt,Prince2, Itil.

Deirdre Grealy Bsc Pgdchgmgt,Prince2, Itil previously worked as Project Manager at Damovo and Customer Service Manager (Registry Official) at Aviareto (The International Registry). Deirdre Grealy Bsc Pgdchgmgt,Prince2, Itil holds Postgrad, Business Administration And Change Management, General from The Open University.

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Email format at BT Ireland

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BT Ireland

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About Deirdre Grealy Bsc Pgdchgmgt,Prince2, Itil

I have worked in the customer management and communications industries in the technology, telecoms and professional services sectors. I bring international commercial experience from Spain and Brazil and I speak fluent Spanish and Portuguese. My past projects include active participation in the Meteor network rollout in Lucent Technologies where I also account managed two key global accounts delivering in excess of $6m revenue; I have also worked on user acceptance testing (UAT) projects in the aviation industry in Aviareto during regular quarterly software releases.I am a highly reliable, dependable and articulate customer service professional who combines communication and discerning trouble-shooting. I have trained colleagues onsite and instructed customers via webinars.My IT knowledge includes experience with UAT, Java, CRM Dynamics, Salesforce, GoToMeeting, MS Office, MAC, Sap, Oracle, Siebel and Artes.

Current workplace

Deirdre Grealy Bsc Pgdchgmgt,Prince2, Itil's current company

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BT Ireland
Bt Ireland
Service Transition Manager
dublin, dublin, ireland
Website
btireland.com
Employees
385
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7 roles

Deirdre Grealy Bsc Pgdchgmgt,Prince2, Itil work experience

A career timeline built from the work history available for this profile.

Service Transition Manager

Current
Bt Ireland

Dundrum Business Park

Nov 2017 - Present

Project Manager

Damovo

Dublin

Apr 2017 - Nov 2017

Customer Service Manager (Registry Official)

Aviareto (The International Registry)

Dublin 15

Aviareto Limited manage the International Registry under the Cape Town Convention and the Aircraft Protocol. Aviareto Limited is regulated by the International Civil Aviation Organisation. My role held a high level of responsibility and decision-making powers in a complex field; our customers were legal department officers from financial institutions, airline companies and manufacturers as well as designated government bodies and international institutions.As well as identifying key areas for improvement and implementing new processes, I was the sole provider of trilingual (Spanish and Portuguese) support to the international community which enabled them to discuss complex issues in their mother-tongues. I trained new staff members on the complex financial registrations and created the only 'go-to document' for all customer queries. I was instrumental in doing in-house tutorial videos and provided the voice over.I successfully participated in on-going projects by completing software testing for new releases to the live site.

Oct 2011 - Jun 2016

Senior Order Management

Juniper Networks

Swords, County Dublin

I reviewed contracts and held daily meetings with Planning, Contracts, Sales Operations, Customer Care, Legal, and Credit and Collection departments. I also validated and escalated product and service purchase orders.Managed RMA requests in line with company policies.Managed backlog issues and order management troubleshooting.

Oct 2009 - Sep 2011

Head Of Customer Management

The Marketing Institute Of Ireland

Dublin

Introduced 10 new courses to deliver foundation for the successful executive programme.Reduced 5-day Brand Management course to two days. Achieved 100% fill rateManaged distance and residential programs and was the primary contact for students and tutors.I organised the revision weekends for the students and I oversaw the annual MII member accreditation exam.

Aug 2006 - Sep 2009

Global Order Fulfilment (Gof) Senior Order Management

Lucent Technologies

Blanchardstown, Dublin 15

Account managed the Mannesmann Arcor and the Telefonica accounts - $6m revenueManaged backlog for multiple product sets ensuring timely delivery.Managed a team of 4 executives on the Meteor rollout project.Managed and orientated 20 expats into Irish business within 12 months; maintained the project schedules and timelines and worked very closely with all the expat engineers

Mar 2000 - Jul 2006

Account Manager

Ds Max / Oriangest Do Brasil Ltda

Madrid Spain / São Paulo Area, Brazil

Supported 200 sales offices across BrazilReconciled accounts for 200 sales offices, visiting sites across Sao PauloChecked and audited stock

Feb 1996 - Feb 2000
Team & coworkers

Colleagues at BT Ireland

Other employees you can reach at btireland.com. View company contacts for 385 employees →

EM Eoin Meagher Eoin Meagher Colleague at Bt IrelandIreland View → AP Ashley Phelan Ashley Phelan Colleague at Bt IrelandIreland View → SD Steve Duff Steve Duff Colleague at Bt IrelandIreland View → DB Donie Byrne Donie Byrne Colleague at Bt IrelandGreater Dublin, Ireland View → SC Scot Collins Scot Collins Colleague at Bt IrelandIreland View → PS Paul Stokes Paul Stokes Colleague at Bt IrelandIreland View → SC Seamus Carter Seamus Carter Colleague at Bt IrelandDublin, County Dublin, Ireland View → WW Wanda Wojciechowska Wanda Wojciechowska Colleague at Bt IrelandIreland View → DR Derek Reilly Derek Reilly Colleague at Bt IrelandDublin, County Dublin, Ireland View → JP John Patrick Kelly John Patrick Kelly Colleague at Bt IrelandLondon Area, United Kingdom View →
2 education records

Deirdre Grealy Bsc Pgdchgmgt,Prince2, Itil education

FAQ

Frequently asked questions about Deirdre Grealy Bsc Pgdchgmgt,Prince2, Itil

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What company does Deirdre Grealy Bsc Pgdchgmgt,Prince2, Itil work for?

Deirdre Grealy Bsc Pgdchgmgt,Prince2, Itil works for BT Ireland.

What is Deirdre Grealy Bsc Pgdchgmgt,Prince2, Itil's role at BT Ireland?

Deirdre Grealy Bsc Pgdchgmgt,Prince2, Itil is listed as Service Transition Manager at BT Ireland.

Where is Deirdre Grealy Bsc Pgdchgmgt,Prince2, Itil based?

Deirdre Grealy Bsc Pgdchgmgt,Prince2, Itil is based in Ireland while working with BT Ireland.

What companies has Deirdre Grealy Bsc Pgdchgmgt,Prince2, Itil worked for?

Deirdre Grealy Bsc Pgdchgmgt,Prince2, Itil has worked for Bt Ireland, Damovo, Aviareto (The International Registry), Juniper Networks, and The Marketing Institute Of Ireland.

Who are Deirdre Grealy Bsc Pgdchgmgt,Prince2, Itil's colleagues at BT Ireland?

Deirdre Grealy Bsc Pgdchgmgt,Prince2, Itil's colleagues at BT Ireland include Eoin Meagher, Ashley Phelan, Steve Duff, Donie Byrne, and Scot Collins.

How can I contact Deirdre Grealy Bsc Pgdchgmgt,Prince2, Itil?

You can use AeroLeads to view verified contact signals for Deirdre Grealy Bsc Pgdchgmgt,Prince2, Itil at BT Ireland, including work email, phone, and LinkedIn data when available.

What schools did Deirdre Grealy Bsc Pgdchgmgt,Prince2, Itil attend?

Deirdre Grealy Bsc Pgdchgmgt,Prince2, Itil holds Postgrad, Business Administration And Change Management, General from The Open University.

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