Deirdre Jackson Email & Phone Number

New Brunswick, Nj

OVERVIEW:In this position, I led a cross-functional team in providing organizational development services for employees across all of the hospital’s 12 sites. My core responsibilities included managing an annual budget, prioritizing and assigning tasks to various team members, and providing progress reports to senior leadership. I directed all aspects of multiple programs that covered talent development and performance management, HRIS and compensation, general hospital and customer service training, and organizational/clinical competency assessment functions. A key component of my position was to balance frequent interactions with directors, managers, senior leaders, and family faculty members in order to address issues and meet mission-critical goals.HIGHLIGHTS:■ Implemented GE Performance and Talent Development Model; Trained all VPs, Section Chiefs, Directors, Managers and Supervisors and developed Leader Toolkit to sustain model. Coached leaders in use of SMART methodology for writing goals. Results included: first Leadership and Talent Review was held; initiation of Talent Conversations as a Performance Management strategy; Section Chief, Director and Manager annual goals met SMART criteria.■ Developed and implemented ongoing Leadership Development Program, including roadmap and blog site for feedback; resulted in high satisfaction rating from participants and 40% increase in leaders’ full understanding of budget alignment calculations.■ Initiated strategic planning to transform HR department from operational to strategic partner. Conducted Job Task and Work Flow analysis, created HR Operating Calendar, coordinated meetings for team building, and worked with Employee Engagement Officer on strategic plan, with improved team collaboration as a result.■ Classified leadership jobs as part of migration to new Human Capital Management System (HCM). Collaborated with multiple HR staff to create classification model based on responsibilities vs. titles.

Mountainside And New Brunswick, Nj

OVERVIEW:I was promoted to lead a team in delivering organization-wide training and development to positively influence service and care delivered by nurses, rehabilitation therapists, allied health professionals, administrative staff, and service employees across all sites. I planned, developed, and presented organization-wide training initiatives, managed key programs, and directed education staff located in different geographic sites within a challenging environment. I served as a member of multiple committees (e.g. Nursing Leadership Committee, Medical Ethics Committee, RWJ Nursing Education Coordinating Council) to facilitate goal achievement in specific areas, as well as participating in Director-level business meetings and Organizational Performance Improvement activities.As part of my objective to improve patient care and professionally develop staff, I completed the process to become an NJSNA Approved Provider of nursing contact hours. I trained education specialists, developed the Provider Unit structure, and presented programs for nurses; I was reapproved as an NJSNA Provider 3 times throughout my tenure.

Mountainside And New Brunswick, Nj

HIGHLIGHTS:■ Achieved consistent Tier 1 Rating (best) on Morehead Employee Satisfaction Surveys; tied for 1st place as best leader in peer recognition survey.■ Prepared staff to provide care and services in new state-of-the-art facility while staff continued clinical operations at the existing facility. Provided clinical consultation to operations team. Assured functioning of integrated clinical monitoring system. Designed comprehensive training plan, created training schedule with clinical managers, and developed job aids. Trained 90% of required staff by move date to meet goals.■ Collaborated to support Service Excellence initiative.Partnered with Director of Patient and Family Centered Care to create Family Advisory Council. Sustained ongoing partnership with Family Faculty to co-teach monthly customer service classes and periodic refresher training. Results included: attained high participant satisfaction ratings; improved staff skills in handling dissatisfied customers; raised Press-Ganey scores in selected departments.■ Selected and built learning management system (LCMS/LMS) with technical/contract support from the IT department. Independently performed system upgrades and developed e-learning content. Use of this system resulted in 95% or greater regulatory training compliance, streamlined training administration, and increased ability of Education Department to roll out training.■ Prepared clinical staff for full integration of electronic health record system. Quickly acclimated to and mastered new EHR/EMR system; developed training plan, collaborated with IT on training logistics, created 12 job-specific courses, and led team of 5 trainers who instructed 465 healthcare professionals on system use. Results included: trained 92% of required staff by go-live date, exceeding goal of 80%; enabled IT department to meet Meaningful Use guidelines and prepare for participation in the NJ Health Connect Information Exchange.

Mountainside, Nj

OVERVIEW:I was promoted to plan and develop educational activities for the entire Nursing Department while I continued to provide clinical consultation on the care of children with complex health needs. I worked as a Relief Nursing Supervisor and trained physicians during several CPOE implementations.HIGHLIGHTS:■ Collaborated with Medical Director and Nursing Leadership to create clinical practice standards that remain in place today. Formulated written standards to guide nursing practice and inform clinical decision-making.■ Readied nursing staff for triennial Joint Commission accreditation survey. Created quick reference materials that were requested by Joint Commission surveyor to share with other organizations as a “best practice.”■ Engaged in extensive professional networking to enhance the organization’s reputation in the community. Presented posters at ARN regional conference and delivered presentations at multiple other conferences. Represented organization at regional interagency Pediatric Rehabilitation Nursing Network meetings.

Mountainside, Nj

OVERVIEW:Shared expertise with nurses and physicians to enhance care of infants and children with increasing needs for technology and clinical complexity. Chaired Nurse Practice and CPR Committees. Participated as a member of the Nursing Leadership Committee and Medical Ethics Committee.HIGHLIGHTS:■ Teamed with Manager of Respiratory Services and Rehab Nurse Manager to develop Ventilator Training Program for nurses to increase organization’s capacity to admit children who required assisted ventilation. Resulted in increased capacity to admit patients with complex care needs. Training and competency assessment programs remain in place today.

Mountainside, Nj

OVERVIEW:Delivered nursing care for children with special health care needs in their homes.

Philadelphia, Pa

OVERVIEW:Established and coordinated neonatal follow-up clinic for graduates from two affiliated neonatal intensive care units (NICUs). Performed nursing assessments, counseled and encouraged families, and offered anticipatory guidance during clinic visits.

Philadelphia, Pa

OVERVIEW:Performed inpatient clinical consultation for all patients with apnea in NICU or on pediatric unit. Taught pediatric cardiopulmonary resuscitation (CPR) to parents. Evaluated patients on outpatient basis to determine when to discontinue home monitoring. Chaired Clinical Nurse Specialist/Nurse Clinician Work Group. Member Nurse Executive Committee.

Philadelphia, Pa

OVERVIEW:Delivered comprehensive nursing care from delivery through discharge in a 17-bed neonatal intensive care unit (NICU). Assessed, implemented, planned, and evaluated care for infants with acute neonatal diagnoses. Supported and educated families. Functioned as charge nurse and acted as preceptor for new hires.

Master Of Science (M.S.), Nursing Of Children

Inducted into Sigma Theta Tau National Honor Society of Nursing. Completed Philadelphia Pediatric Pulmonary Traineeship

Bachelor Of Science (B.S.), Nursing, Graduate Cum Laude

Received Mary E.P. Mahoney Award for Academic Excellence and Dorothy A. Mereness Award for Scholarly Writing.