Deirdre Magnan Email & Phone Number

Remote

• Provide cross-organization online event support including triaging requests, conceptualization, scheduling, staffing, and tracking deliverables• Team supports hundreds of events each year (300+ in 2020)• Design and deliver custom event platform trainings tailored to project needs• Developed systems, timelines, and templates; standardized these new procedures and best practices allowing for scalability; taught 12+ staff online event coordination (methods and tech, from initial request to post-production), boosting efficiency, client satisfaction, and repeat customers• Possess expertise in Zoom, GoToWebinar, Adobe Connect, Teams Live Event, WebEx• Facilitate technical assistance for 8,500-member online community of practice to foster sustainability, keep content fresh, and address member needs and interests – including development and quality assurance review of both synchronous and asynchronous content (blogs, resources, webinars, Twitter chats, multi-media products)• Implement instructional design, adult learning principles, and ensure products are accessible/508-compliant• Oversaw learning management system coordination including partnering with stakeholders, vendor management, and troubleshooting; live and recorded event production with registration, course material development, and post-production activities• Created and contributed to online learning module development (Storyline 360, Adobe Captivate), A/V media production and editing (in-studio recording, Camtasia, Adobe Premiere/Audition)Chair, AIR CREW (Collaborative Remote Employee Workforce) Employee Resource Group (ERG)• Work closely with Office of Diversity, Equity, & Inclusion (DEI), senior leadership, and fellow ERGs executive boards to advance the organization's DEI mission and strategy• Generate resources and networking opportunities to over 130 members and all AIR staff• Enhance collaboration across a distributed workforce of 1600 employees

Berkley, Ma

• Prepared studio for classes; assisted students and teacher• Processed retail boutique transactions• Managed and coordinated workshops, performances, and other special events

Berkley, Ma

• Provided administrative support for all operations and events, maintained database for classes and events, documented tuition received, and obtained balances• Assisted director with planning studio calendar for upcoming year of classes, workshops, performances, and special events including updating internal systems, scheduling appearances, and preparing materials• Ensured timely and accurate posting of marketing materials in-studio and online to social networking sites for public relations• Responded to phone calls and email messages and took appropriate follow-up measures; monitored director’s progress in responding to communications• Supported dance bookings including communications with client and potential dancers before and after booking, sending contracts, receiving payments, making travel arrangements, securing videographer and/or photographer

Walpole, Ma

• Certified Reiki Master - Offered private sessions as well as mini-sessions for health fairs, employee wellness, and parties• Certified Consulting Hypnotist – Worked with individual clients and groups to facilitate behavior modification, relaxation, removal of phobias, etc.• Lead guided meditation for group and private sessions

Walpole, Ma

• Provided office support to three practitioners• Created patient invoices and processed payments• Managed appointment calendar• Prepared insurance documentation• Designed, formatted, and created content for monthly newsletter

Mansfield, Ma

• Provided administrative and project support to a 30+ member process controls engineering team (including on-site)• Executed documentation of processes and procedures for corporate customers and FDA adherence• Generated reports and drawings for project managers and engineers• Performed data-entry and control of expenses• Managed engineering, financial, safety, and recruitment databases• Trained temps and other administrative support staffSafety Committee Member• Established recycling programs• Created company-wide safety plan; developed and CAD drafted evacuation plans

Burlington, Vt

Practice Support Specialist II• Registered, checked-in/out patients (60-100 daily), and provided technical office support to a group of four ophthalmic surgeons• Performed data entry using IDX systems including: patient registration, insurance, and billing• Utilized ICD-9 diagnosis/procedure codes to ensure billing accuracy• Trained three newly-hired front desk staffHealth Information Management Clerk I• Managed 100-400 patient charts daily including: retrieval, preparation, delivery, and storage• Organized, verified, and filed loose reports (100s daily)

Assistant Parish Organizer, St. Thomas—Jamaica Agricultural Society• Supported 30+ farm groups with organizing funding, training, education, field trips, and farm toursCoordinator, St. Thomas Women’s Agricultural Initiative—Bureau of Women’s Affairs• Lobbied local organizations on behalf of 13 small-scale new women farmers to establish business partnerships as well as provide life-skills training and farming education• Obtained US$70,000+ by authoring international grants for refurbishment of farm building, supplies, irrigation, sanitation, security, and education

Augusta, Me

Time & Tide Resource Conservation & Development/USDA• Administrated Maine Senior FarmShare Program (185 farms, 6,000+ seniors) including: site visits to farms, farmers' markets, and senior living centers; monthly meetings with USDA and other project partners, data entry, and mediation