Deirdre Monaghan Email & Phone Number

County Dublin, Ireland

County Dublin, Ireland

Ireland

• Work with Business Stakeholders in determining scope of work for projects and establishing project plans• Manage project resource allocation and assign individual responsibilities• Coordinate the efforts of team members in order to deliver projects according to plan• Develop full scale project plans and schedule project timelines• Track project deliverables, monitor and report on progress and obstacles of the project to all stakeholders and ensure timelines are met• Develop best practices and tools for project execution and management• Revise project plans to meet changing needs and requirements• Set and continually manage project expectations with team members and other stakeholders• Manage day-to-day operational aspects of a project• Resolve and/or escalates issues• Identifies inefficiencies in day-to-day operations and makes recommendations for process improvements• Maintain the internal project management tool

The Royal College Of Physicians Of Ireland - Dublin, Ireland

Identified a gap and led implementation of a custom change to our core business systemwhich reduced queries to our helpdesk by 45%. Led a project to implement a hosted payment integration for all online products, usingPMBOK methodology. Carried out a business wide data protection project to review all data protection policies andprocedures and make recommendations to ensure the business was compliant with all dataprotection legislation. Managed and delivered UAT for all new system implementations in the business. Implemented a training framework for all new systems in the business including e learningmodules. Established and led a super user network for the core business system to increase ownershipof the core business system across the business. Documented the current upgrade process and streamlined it for all business systems toreduce bugs, system downtime and the impact on the business. Led business process review workshops with the HR department to document AS IS and TOBE processes. Held a variety of roles from Subject Matter Expert, Business Analyst and Project Manager onmultiple project including an online presence redesign, central management system andupgrades of core business systems.

The Royal College Of Physicians Of Ireland

Managed a project to implement a streamlined Helpdesk ticketing software and supportingprocesses across the business. Implemented innovative communication channels for the Helpdesk such as an instantmessaging service and a free phone telephone number. Authored and maintained internal Helpdesk intranet pages for staff which included How toGuides, an FAQ section, and training materials. Established helpdesk monthly and quarterly reporting framework for senior management.

Working as part of a team in interchangeable roles. Understanding my motivation by committing time and effort on a volunteer basis

Responsibilities in this role includedReceipt and registration of corporate documentsClassification of documents effectively into the Electronic Document Management System.Distribution of incoming documentation to TIDC personnelArchiving and retrieval of corporate records.Scanning of confidential documentsData Entry into HRMS SystemAd Hoc ResponsibilitiesReception CoverMeeting and greeting ClientsLiaising with a wide range of employeesAchievements:Learning the importance of internal processes within a large organisationFamiliarity with large scale corporate administration

This role combined general administration and customer service relations. Responsibilities included:Extensive Diary Management for all Agents in the officeLiaising with clients in person and over the phoneBeing the first point of contact for the companyPayroll for casual viewersBrochure DesignConducting ViewingsThe general administrative tasks included;Dealing with incoming calls and redirecting themHandling all post related duties for all employees in the officeTracking and ordering of facilities for the officeOrdering and dealing with couriersProviding administrative support to employees in the officeMaintaining all files and paperwork for the office

Mba, Project Management

Graduated with a First in the MBA Dissertation titled: " An analysis of the Prevalence of Opportunity Management in Project Managers in PM.

Diploma, Iavi Diploma In Property Studies

Achieved 2.1 Grade in First Year Completed Year one of the two year course with a view to completing in the future. Subjects studied: Law.

Ba, Economics And Sociology

Activities and Societies: Trinity College Surf Club Trinity College Entrepreneurial Society Dublin University Business and Economics.