Deja Davis Email & Phone Number

Charlotte, Nc, Us

Charlotte, Nc, Us

Los Angeles, Ca, Us

· Maintains safety policies and procedures to ensuring a safe and compliant environment for store associates and customers. · Engages and assists customers providing a satisfactory shopping experience while establishing customer retention and growth. · Oversees training of Retail Associates establishing an environment centered on performance and customer satisfaction. · Supervises and coaches Retail Associates in providing exceptional customer service, product knowledge, customer incentives, and selling techniques to drive sales improving customer satisfaction. · Addresses personnel performance concerns while providing coaching and corrective actions to improve performance and following discipline or termination procedures and protocols. · Encourages employee retention through incentive programs, recognition opportunities, and ongoing training. · Collaborates with Store Owners and District Managers to establish quality service and proper visual store display setup. · Distributes customer satisfaction surveys to create action plans improving customer satisfaction and retention. · Maintains product knowledge participating in ongoing training to stay current on trends and sales techniques. · Manages performance of subordinates by partnering to set sales, performance, and quality goals. · Collaborates with the merchandising team to ensuring the execution and placement of the correct signage, pricing, and markdowns under product placements. · Creates weekly schedule tracking employee attendance, call-offs, managing time-off requests, and preparing and submitting weekly payroll reports. · Monitors sales trends to forecast staffing needs posting vacancies, screening applicants, conducting interviews, and making hiring recommendations to general manager. · Organizes workload to meet demanding production goals planning scheduling and strategically delegating tasks to team members based on schedules and product completion deadlines.

Los Angeles, Ca, Us

• Utilize strong decision making skills and discretion to establish business objectives and strategies. • Create and foster a culture that ensures the customer is the focus of all activities. • Monitor results by creating short-term and long-term strategies, processes, and events that ensure a positive in-store experience for both our store team and customers. • Address poor performance by initiating and administering corrective action for all store employees. • Deliver annual performance reviews for team to promote progress and result against key targets. • Define personal leadership development by utilizing company tools and programs, while also actively seeking feedback from the team members, peers, and leaders• Plan and promote the daily schedule of employees and the business which can include interviews, hires, schedules, & disciplines employees.

Los Angeles, Ca, Us

I actively participate in store walkthroughs with the Store Manager and District leaders to ensure consistency in the quality of service, operation and visual execution. Train and monitor Associates on company policies and expectations, cashier training, loss prevention policies and procedures, and product standards information. I’m responsible for overall store maintenance by overseeing facility, safety, loss prevention and inventory issues. Oversee activity and execution of service, loss prevention, event marketing, cash handling and managing return to vendor and supplies. Lead overall store earnings by driving top line sales and managing controllable contribution. This includes educating Associates on ways to drive sales through promoting service standards, product knowledge, etc. Collaborate with merchandising leaders to ensure the execution of markdowns/signage/marketing to align with merchandise placement. Evaluate customer surveys to assist with the execution of any action plan to enhance the customer’s in-store experience. Monitor daily payroll planner, adjusting schedules accordingly, and completing register audits as necessary. Ensure all delivery information is accurately reported to verify all shipment‐related paperwork meet audit requirements. Partner with the Store Manager with talent selection, recruiting, on boarding, networking, administrative work and service, new hire documents, training, coaching, engagement, retention, and recognition initiatives for the store.

Neuilly Sur Seine, Ile De France, Fr

Assist the Store Manager and Co-Manager and manage the Skincare world in terms of client service, sales, productivity, and operational functions in a $3M store. I conducted staff training classes as necessary. Ensuring that product knowledge training is scheduled and successfully completed. I maintain objective and professional relationships with brand partners, cast, peers, and supervisors. I coach in the moment and practice bringing high energy onto the floor. Working on the floor I have to observe client flow throughout the store and rezone advisors to ensure optimal coverage. Make advisors aware when a client is in their zone.Ensure compliance with Sephora's cash handling and shortage prevention procedures. Perform cashier duties if necessary. I am Proficient in Windows, Word, Excel. I make sure updates in my department of skincare, haircare and fragrance are done accurately and in a timely manner. I delegate tasks and supervise performance within the store. I am very results driven, I focus on meeting objectives within a month or sales quarter time.

Neuilly Sur Seine, Ile De France, Fr

Cash Auditor:Ensure and monitor that all Sephora cash handling policies and procedures are performed. Proficient at all POS, MPOS and Mplus systems to serve as a resource for all POS functions. Train Cashiers to develop their client service and POS/ MPOS / Mplus skills. Coach Cashiers to achieve goals in all metrics as they relate to our CLI performance: overall checkout experience, wait time, sampling, Beauty Insider appreciation and client appreciation. Set the example for exemplary customer service, always using the company values as a filter (Passion for the Client). Skincare Consultant:As a team member, assist in maintaining Sephora's merchandising concepts at all times, assist in maintaining standards of cleanliness and organization within assigned zone. Greet all clients who enter the store with enthusiasm. Provide courteous, knowledgeable service to clients. Determine client's needs and suggest products to meet their needs. Participate as a productive, motivated member of the store team.

Herzogenaurach, Bavaria, De

Meets and exceeds customer expectations and boosts sales and Brand experience by using the Adidas customer service model (Shine). Proactively seeks and incorporates basic core and seasonal product knowledge into own service approach within assigned store zones. Maintain an appealing, easy-to-shop environment for customer by consistently executing visual merchandising and housekeeping standards. Minimize loss by actively maintaining sales floor awareness while serving customers.

Chicago, Il, Us

Ensure the health, safety and well-being of children in the program, by providing close supervision of all activities. Teach art to children in an engaging, creative and responsive manner. Set up room and break down equipment. Keep space neat and tidy. Assist Director with ordering and maintaining equipment and/or supplies as needed. Provide supervisor with lesson plans, on a monthly basis. Actively participate in training sessions, designated meetings and special events.

Associate Of Arts (A.A.), Marketing

Regents Diploma, Liberal Arts And Sciences/Liberal Studies