Dave Jaffe Email & Phone Number

Seattle, Wa, Us

Bellevue, Washington, Us

Bellevue, Wa, Us

-Elicit and evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding-Distinguish presented user requests from the underlying true needs-Distinguish solution ideas from requests-Facilitate requirement sessions with stakeholders-Create comprehensive work products documenting requirements, including validation and traceability of requests-Develop a business analysis work-plan to manage own tasks, deliverables, and schedule-Provide information to stakeholders and Project Management-Provide SME leadership and consulting support on complex tasks-Initiate and execute initiatives to improve the processes, procedures, and tools utilized by the team

Bellevue, Wa, Us

-Understand and represent critical HR system foundational data and employee lifecycle data processes and programs-Execute regular and periodic audits by interpreting data and validating entries to ensure accuracy for HR data and work authorization compliance-Manage resolution of errors by working with business partners, managers, and employees-Collaborate with cross-functional HR and business teams to administer HR data and lifecycle programs-Lead and support projects such as annual compensation review, re-organizations, and system, process and integration improvements-Represent ELS team as a SME on company-wide projects-Evaluate configurations that implementation and development partners have completed

Bellevue, Wa, Us

-Track and report on metrics for Executive Response and Customer Relations-Manage planning and assignment of Customer Relations workload to meet service level goals-Act as a point of escalation for billing and system issues-Manage incentive planning and reporting for Executive Response and Customer Relations-Trend and analyze data to improve upon existing processes and procedures-Create and execute on reporting to tackle pain points submitted by CSRs and leadership

Bellevue, Wa, Us

-Monitor intra-day call traffic and real time staffing to ensure service level goals are met-Make independent decisions regarding staffing to meet incoming call volume-Assist with paid time off requests-Create reports and presentations for managers and coaches with relevant customer service representative statistics to support and drive performance-Meet multiple and conflicting deadlines regarding data entry and reporting in a fast-paced call center environment-Assist the site planner with site realignment and future scheduling of meetings/coachings/trainings/events for employees-Promote a positive team environment and assist team members with both daily duties and special projects-Act as a backup team to National Resource Planning, taking over running the entire enterprise during their team meetings, or during emergency situations-Coordinate offline time for employees and enter the time exceptions in employee schedules

Bellevue, Wa, Us

-Resolved technical issues affecting cellular phones and related technologies in a timely and efficient manner-Provided assistance with non-technical issues related to billing after Customer Care closed each night-Quickly and efficiently multitasked to find the most direct path to resolving customer issues while providing great customer service

Master Of Business Administration (M.B.A.), Human Resources Management

B.A., English