Casey Simmons Email & Phone Number

United States

Seattle, Washington, United States

Greater Seattle Area

• Apply interpersonal and technical knowledge to drive a player-coach structure to the team supporting top tier customers while promoting best-practice standardizations.
• Partner closely with Professional Services and Product Development teams to operationally hand-off new or updated customers, workflows, and services.
• Cross-organizational communication with top-level Executive Leadership conveying status updates of business health and operational issues.
• Organize a team of… Show more
• Organize a team of Service-Now Engineers for ticketing system optimizations, taking in requests from internal teams to plan and coordinate requirements, implementation, deployment, and verification tests.
• Lead weekly sprint planning sessions to determine the next set of objectives and focus based on business requirements and internal priorities.

Greater Seattle Area

• Part of a Dedicated team for top tier customer accounts, providing operational support to out-of-the-box and custom implementations of TheVideoPlatform services.
• Part of Dedicated Incident Response team – immediate response to escalations for life of the software.
• Lead regular customer meetings to review incidents, performance, and process, including quality of service reports.
• Participate in the development and testing of reports, monitors, tools, scripts and other bespoke… Show more
• Participate in the development and testing of reports, monitors, tools, scripts and other bespoke needs.
• Utilizing advanced knowledge of Linux, HTTP protocol, RESTful web services, and client/server interactions to troubleshoot issues and provide solutions.

Seattle, Washington

• Part of a 24/7/365 Operations team, in providing support for both internal and external customers, as well as third-party vendor implementations.
• Work with a ticketing system, Service-Now, to acknowledge, mitigate, resolve, and track customer-related issues.
• Utilizing knowledge of Linux, HTTP protocol, RESTful web services, and client/server interactions to troubleshoot issues.
• Responsible for monitoring the health of servers across multiple data centers world-wide, taking… Show more
• Responsible for monitoring the health of servers across multiple data centers world-wide, taking action to resolve alerts, errors, warning, and performance issues, and escalating to the appropriate teams when necessary
• Support deployment automation for the Product Development team via Rundeck

Pomona, CA

• Increase efficiency and convenience of open source program, Meeting Room Booking System (MRBS) through new automation and feature implementation
• Utilize PHP, SQL, JavaScript, jQuery, Bootstrap, and web development languages (HTML5, CSS3) to create a mobile version of MRBS for reserving rooms with dynamically updating metadata
• Implement scripts against Google APIs for student quizzes and tutorials for performance feedback

Glendale, CA

• Assured an excellent customer service to all guests, including a clean, welcoming environment with updates on latest sales
• Cashier while keeping the sales floor and dressing rooms organized and free of debris or unsightly messes
• Sorting new arrivals of donations according to policies set by the company
• Nightly custodian responsibilities

Burbank, CA

• Create and edit Wiki files with SharePoint 2010 to organize and present Legal Documentation for departments
• Use Camtasia Version 8.0 to vocally and visually record video tutorials for Legal Department upon new updates to site
• Keep records of project progression and supervisor assignments with Microsoft Excel to share with necessary personnel

Burbank, CA

• Correspond with departments to migrate metadata for DisneyXD, show sites, and DVD catalog with an internal Content Management System
• Use the internal Content Management System to update assets and metadata for DisneyXD show sites, including characters, synopsis, videos, and images
• Keep track of updates and information with Google Docs and JIRA to present to supervisors on project progression
• Attend daily scrum meetings to declare previous work accomplishments and designate… Show more
• Attend daily scrum meetings to declare previous work accomplishments and designate current process pertaining to projects
• Correspond with Art Department to use Adobe Photoshop CS6 to edit and format images for consumer display

Santa Monica, CA

• Create black and white box test plans with documentation to discover bugs and issues for each iOS game app push

Burbank, California

• Cashier, Customer Service Representative, and acting Manager during shift
• Accept, schedule, and conduct interviews when hiring new employees for supervisor's franchises
• Biweekly inventory check and order placements based on sales and prediction of future demand when necessary