Casey Simmons Email & Phone Number

United States

Seattle, Washington, United States

Greater Seattle Area

• Apply interpersonal and technical knowledge to drive a player-coach structure to the team supporting top tier customers while promoting best-practice standardizations.• Partner closely with Professional Services and Product Development teams to operationally hand-off new or updated customers, workflows, and services.• Cross-organizational communication with top-level Executive Leadership conveying status updates of business health and operational issues.• Organize a team of… Show more • Apply interpersonal and technical knowledge to drive a player-coach structure to the team supporting top tier customers while promoting best-practice standardizations.• Partner closely with Professional Services and Product Development teams to operationally hand-off new or updated customers, workflows, and services.• Cross-organizational communication with top-level Executive Leadership conveying status updates of business health and operational issues.• Organize a team of Service-Now Engineers for ticketing system optimizations, taking in requests from internal teams to plan and coordinate requirements, implementation, deployment, and verification tests.• Lead weekly sprint planning sessions to determine the next set of objectives and focus based on business requirements and internal priorities.• Utilize Tableau to analyze metrics on progress, setting goals to demonstrably increase efficiency, while creating action items against blockers or obstacles to ensure timely delivery and expectations.• As an Incident Response Manager (IRM), coordinate and provide summary, status, blockers, and impact analysis to stakeholders and Executive Leadership.• Regularly assess and identify team skills and knowledge, creating a plan in order to improve or enhance interpersonal and technical prowess.• Act as a lead in the Change Control Management process, including making the appropriate suggestions and adjustments to meet the needs of the business of the deployment process.• Act as a lead in the Root Cause Analysis process responsibilities and delivery to top tier customers following impactful outages. • Using Microsoft Planner, Jira, and Confluence to plan, track, document, and deliver on various projects and initiatives.• Design, track, and implement bug fixes and features to the Service-Now based ticketing system via JavaScript Show less

Greater Seattle Area

• Part of a Dedicated team for top tier customer accounts, providing operational support to out-of-the-box and custom implementations of TheVideoPlatform services.• Part of Dedicated Incident Response team – immediate response to escalations for life of the software.• Lead regular customer meetings to review incidents, performance, and process, including quality of service reports.• Participate in the development and testing of reports, monitors, tools, scripts and other bespoke… Show more • Part of a Dedicated team for top tier customer accounts, providing operational support to out-of-the-box and custom implementations of TheVideoPlatform services.• Part of Dedicated Incident Response team – immediate response to escalations for life of the software.• Lead regular customer meetings to review incidents, performance, and process, including quality of service reports.• Participate in the development and testing of reports, monitors, tools, scripts and other bespoke needs.• Utilizing advanced knowledge of Linux, HTTP protocol, RESTful web services, and client/server interactions to troubleshoot issues and provide solutions.• Create and communicate escalations to internal teams to ensure comprehensive action items for product issues as the customer advocate.• Implementing specialized customer proactive monitoring and alerts through Sensu.• Write and debug scripts in Python, Javascript, or Java to provide reporting or mitigation actions for Production facing issues.• Keeping detailed documentation on customer’s workflow and implementation via a Runbook.• Provide training and documentation to peers on services and process in a player-coach philosophy. Show less

Seattle, Washington

• Part of a 24/7/365 Operations team, in providing support for both internal and external customers, as well as third-party vendor implementations.• Work with a ticketing system, Service-Now, to acknowledge, mitigate, resolve, and track customer-related issues.• Utilizing knowledge of Linux, HTTP protocol, RESTful web services, and client/server interactions to troubleshoot issues.• Responsible for monitoring the health of servers across multiple data centers world-wide, taking… Show more • Part of a 24/7/365 Operations team, in providing support for both internal and external customers, as well as third-party vendor implementations.• Work with a ticketing system, Service-Now, to acknowledge, mitigate, resolve, and track customer-related issues.• Utilizing knowledge of Linux, HTTP protocol, RESTful web services, and client/server interactions to troubleshoot issues.• Responsible for monitoring the health of servers across multiple data centers world-wide, taking action to resolve alerts, errors, warning, and performance issues, and escalating to the appropriate teams when necessary• Support deployment automation for the Product Development team via Rundeck• Participate in the hiring process of new candidates to the Support Department Show less

Pomona, Ca

• Increase efficiency and convenience of open source program, Meeting Room Booking System (MRBS) through new automation and feature implementation• Utilize PHP, SQL, JavaScript, jQuery, Bootstrap, and web development languages (HTML5, CSS3) to create a mobile version of MRBS for reserving rooms with dynamically updating metadata• Implement scripts against Google APIs for student quizzes and tutorials for performance feedback

Glendale, Ca

• Assured an excellent customer service to all guests, including a clean, welcoming environment with updates on latest sales• Cashier while keeping the sales floor and dressing rooms organized and free of debris or unsightly messes• Sorting new arrivals of donations according to policies set by the company• Nightly custodian responsibilities

Burbank, Ca

• Create and edit Wiki files with SharePoint 2010 to organize and present Legal Documentation for departments• Use Camtasia Version 8.0 to vocally and visually record video tutorials for Legal Department upon new updates to site• Keep records of project progression and supervisor assignments with Microsoft Excel to share with necessary personnel

Burbank, Ca

• Correspond with departments to migrate metadata for DisneyXD, show sites, and DVD catalog with an internal Content Management System• Use the internal Content Management System to update assets and metadata for DisneyXD show sites, including characters, synopsis, videos, and images• Keep track of updates and information with Google Docs and JIRA to present to supervisors on project progression• Attend daily scrum meetings to declare previous work accomplishments and designate… Show more • Correspond with departments to migrate metadata for DisneyXD, show sites, and DVD catalog with an internal Content Management System• Use the internal Content Management System to update assets and metadata for DisneyXD show sites, including characters, synopsis, videos, and images• Keep track of updates and information with Google Docs and JIRA to present to supervisors on project progression• Attend daily scrum meetings to declare previous work accomplishments and designate current process pertaining to projects• Correspond with Art Department to use Adobe Photoshop CS6 to edit and format images for consumer display• QA testing of games on the Disney Games site during migration Show less

Santa Monica, Ca

• Create black and white box test plans with documentation to discover bugs and issues for each iOS game app push

Burbank, California

• Cashier, Customer Service Representative, and acting Manager during shift• Accept, schedule, and conduct interviews when hiring new employees for supervisor's franchises• Biweekly inventory check and order placements based on sales and prediction of future demand when necessary