Dejon W. Email & Phone Number

Facilitate handling of claims by investigating evidence, coordinating medical services and disability benefits, and certifying compliance within regulations. Provide training on state jurisdictions and efficiency handling processes to worker’s compensation team. Maximize strategic partnerships by directing vendors and attorneys cost effective resolution.

Des Moines, Iowa Area

Investigate evidence received from employers, injured workers, medical providers, and witnesses.Ensure compliance with state worker's compensation laws.Coordinate medical treatment for injured workers.

West Des Moines, IA

Provided training on machine use, product design, and documentation to new hires. Design products according to engineer drawings and specifications.Identified continuous improvement opportunities to increase production, eliminate waste, and manage inventory.Assisted with troubleshooting concerning manufacturing equipment and products when design.

Des Moines, Iowa Area

Counseled customers with account disputes on solutions to retain membership and maintain profitability.Developed resolutions to customer disputes in order to retain customer membership. Worked across technical teams to ensured scheduling of installation services and product delivery.

Designed daily assignments and training programs in accordance with objectives of senior leadership. Designed training curriculum (e.g., manuals, presentations, e-learning, communications) using instructional design and adult learning principals.Provided mentorship with employees through constant coaching, performance reviews, and career development.