Dekki Williams Email & Phone Number

Remote

Participate in Salesforce trailhead practice cases in topics ranging from data modeling, formulas and validation workflow/process automation, service/support applications, productivity/anaytics management, sales/marketing appliations, creation of fields, page layouts, reports, dashboards, data import, export and cleaning, object manager/lightning app builder.

Cicero, Illinois, United States

Manage Fluctuating delivery volumes between 35K-55K. Handle data inventories,keeping things organized, and ensuring smooth accessibility operating technical devices. Collaborate in a team, communicating effectively, and pivoting when required to troubleshoot operational issue and find solutions.

Chicago, Illinois, United States

Managed expenses with over 98% accuracy using Concur Expense System for high-level executives, ensuring meticulous financial tracking and reporting.Coordinated complex travel arrangements and maintained detailed Outlook calendars and itineraries for three partners, optimizing their schedules.Facilitated seamless communication through conference call management and oversight of conference room schedules, enhancing collaboration among colleagues and clients.Played a key role in… Show more Managed expenses with over 98% accuracy using Concur Expense System for high-level executives, ensuring meticulous financial tracking and reporting.Coordinated complex travel arrangements and maintained detailed Outlook calendars and itineraries for three partners, optimizing their schedules.Facilitated seamless communication through conference call management and oversight of conference room schedules, enhancing collaboration among colleagues and clients.Played a key role in special projects, collaborating with teams to streamline processes and increase task completion efficiency for senior executives.Utilized strong interpersonal skills in vendor communication, accurately processing purchase receipts for executive expenses and consulting with the accounting team.Assisted in preparing invoices and monitored inventory of vendor purchases, contributing to smooth financial operations.Shared front office duties strategically, improving precision and efficiency in front office services, including client contact updates and IT issue troubleshooting both onsite and remotely. Show less

Chicago, Illinois, United States

Achieved the second-highest ranking for accurately recording and analyzing customer data, contributing to effective tracking and insights.Ranked second highest in outbound calls for market research projects, utilizing data entry skills to extract and measure the impact of marketing and advertising campaigns.Conducted in-depth focus conversations with prospects, gathering valuable market-driven insights to enhance business processes and strategies.

Northbrook, Illinois, United States

Cultivated a welcoming, consumer-centric atmosphere, resulting in outstanding customer experiences and increased repeat business.Contributed to elevated store team sales by expertly recommending and selecting merchandise tailored to meet customer needs and desires.Applied mindfulness, keen attention to detail, and strong interpersonal communication skills, enhancing consultative selling effectiveness by 30%

Woodridge, Illinois, United States

Handled 60+ inbound calls proficiently using a telephone system in a fast-paced environment.Effectively upsold products and services, ensuring a consistent revenue stream and adjusting customer services with 98% accuracy.Analyzed and resolved billing concerns while addressing cable connection issues, resulting in over 90% customer satisfaction in surveys.Fostered strong customer relationships to drive long-term account retention and loyalty.

Database Administrator With Salesforce

Completed 5.5 Semesters, Business Administration And Management, General

Activities and Societies: Member of Alpha Kappa Psi - The Professional Co-Ed Business Fraternity

Associate'S Degree, Business Administration