Dekota Devore Email & Phone Number

Tempe, Arizona, United States

Built reports in Tableau by using SQL, analyzed data and business processes, and worked with all levels of operations to develop new processes and implemented the improvements.Skilled in data analysis and retrieval, building dashboards, and SOP / KPI creation and documentation.Proficient in MS SQL Server, Tableau, SQL Server Reporting Services (SSRS).

Annotated features and imperfections on vehicles.Trained new hires on internal tools and processes through Zoom.Created and maintained training materials and SOPs.Involved in a special project providing technical support with a macro script and analytical support by identifying pain points in process and data.

Handled 50 to 100 chats per day, up to three chats at a time, with consistently highquality in a fast-paced, start-up environment.Assisted consumers at every stage of the online car-buying process and collaboratedwith every department to ensure complete, accurate answers.Provided support to peers, both on the floor and over Slack.

Answered 50 to 100 calls per day in a fast-paced environment, including both routinecalls and escalated transfers.Assisted consumers in solving health insurance-related issues and choosing the bestcoverage under the Affordable Care Act based on their unique situations.Approved and provided special enrollment periods, as well as merged consumer.