Dekristian Character Email & Phone Number

Decatur, GA, US

United States

* Provide timely and effective technical support to end-users, resolving escalated issues in accordance with service level agreements.* Diagnose and troubleshoot complex hardware and software problems, utilizing advanced technical knowledge and diagnostic tools.* Collaborate with Level 1 support team members to identify recurring issues and develop.

United States

Respond and follow up on technical help tickets submitted via phone, email, and walk-upsProvide IT support for Windows, Microsoft Office, and a variety of other applications used internallyIndependently investigate and implement solutions to technical issuesIdentify recurring technical issues and propose solutions to address the root of the problemsbasic.

United States

Proficient in troubleshooting Windows 10 systems.Skilled in creating and maintaining knowledge bases and process flows using Excel or PowerBI.Experienced with ServiceNow ticketing system and Bomgar remote support tools.Proficient in providing hardware, software, and network support, including installation.Offer guidance to business stakeholders on.

United States

Cultivates a positive customer support experience by deeply understanding problems, ensuring timely resolution or escalation, maintaining transparent communication on progress, and exhibiting a consistently professional demeanor.Analyzes and resolves incidents and requests related to application software or hardware usage.Efficiently logs and tracks.

Greater Atlanta Area

- Provides comprehensive support for various retail functions, addressing network-related issues, ISP concerns, SonicWall/Firewall management, and whitelisting of sites.- Proficient in imaging PCs, replacing equipment, and troubleshooting connectivity issues with terminals and payment devices.- Skilled in configuring stores and representatives to ensure.

- Dealt with irate and impatient customers daily, maintaining a patient and calm composure.- Analyzed situations daily from the passengers' perspective to provide superior service.- Communicated with management regarding suspicious situations and assisted in dealing with them.- Ensured awareness of policies, regulations, and directives.- Set high standards.

Greater Atlanta Area

- Proficient in identifying, researching, and resolving software, hardware, and network issues across the United States and Canada.- Capable of working independently or collaboratively on complex projects spanning multiple components or applications.- Utilizes HPSM (Hewlett Packard Service Manager) and ServiceNOW to document, monitor, and update.

Decatur, Georgia

- Accountable for the meticulous oversight of cash control within the banking center.- Proficient in managing multiple tasks within a fast-paced, deadline-driven environment.- Exemplifies exceptional accuracy and attention to detail in all responsibilities.- Possesses excellent proficiency in utilizing computer systems for processing customer transactions.

Greater Atlanta Area

- Independently examined equipment in a computer forensic lab for evidence.- Extracted legal evidence from hundreds of computers, smartphones, emails, and other digital storage media.- Recovered and preserved evidence collected from files, folders, emails, internet history, and proxy logs for investigations.- Created images of hard drives and storage.

Decatur, Georgia

- Provided technical support to clients campus-wide by phone, in person, and via email.- Installed software, configured, and tested commercial off-the-shelf software.- Installed computer hardware and analyzed the functionality of peripheral appendages.- Diagnosed and troubleshooted computer hardware and software issues.- Followed up with customers to.

Decatur, Georgia

- Designed a Payroll System Web application representing a payroll processing website.- Created a login form to validate a user based on their login name and password.- Assigned a session variable to determine the user's security level and control displayed functions.- Developed a feature to calculate projected annual salary based on rate and number of.

Decatur, Georgia

- Designed solutions to meet program specifications, formulating them in a manner appropriate for computer programs.- Demonstrated an understanding of good coding practices, including compliance with organizational coding standards, in-line documentation, and modularity.- Utilized simple operators to assign values to variables, perform mathematical.

Decatur, Georgia

- Identified and applied steps to complete projects on time and on budget.- Applied human-resources skills in forming and developing teams.- Identified tools and techniques for planning and tracking projects.- Developed methods for motivating and focusing teams.- Made leadership decisions concerning organizational structure and project resource roles..

- Able to identify and resolve problems, remain organized, and work well with little or no supervision.- Excellent spoken and written communication skills.- Dedicated and detailed with a high level of accuracy and strong attention to detail.- Highly skilled in receiving and processing all banking transactions.- In-depth knowledge of maintaining positive.

- Coordinated school lunch programs and other special events.- Provided excellent customer service in person, via email, and telephone.- Provided training to new team members.