Adam Arnett Email & Phone Number

Salt Lake City Metropolitan Area

Core Responsibilities• Partner with executives on the identification, selection, and execution of corporate initiatives• Partner with Product and Engineering leadership to ensure operational alignment and success across disparate product teams and organizations• Consult with leadership teams across the company on the training and implementation of project management fundamentals• Lead strategic, cross-functional initiatives across the company and broader portfolio• Mentor and train project managers and leaders in various organizations• Key stakeholder on the Corporate Strategy teamAccomplishments• Partnered with the CTO and CPO in the development and rollout of a new, portfolio-wide Software Development Lifecycle (SDLC)• Designed and implemented a new product release program and Go-to-Market strategy currently being rolled out to products throughout the portfolio• Led an initiative focused on the development and deployment of new application security configurations to reduce unauthorized 3rd party integrations and increase the number of participating API partners• Developed and implemented a standardized system to categorize roadmapped product and features across the portfolio • Partnered with the Corporate Communications team to develop new targeted customer messaging strategies• Led the discovery, diligence, and selection process for a new ERP solution• Program managed the development of a new specialty product's definition, planning, development, and release• Led adoption and rollout efforts for new company tools

Salt Lake City Metropolitan Area

Core Responsibilities• Defined strategic initiatives and priorities across various business functions for strategic and DSO accounts • Led the development and deployment of custom onboarding programs for expansive portfolio purchases• Hosted various meeting series focused on technical scoping, internal resource alignment, project updates, and executive reviews• Created documentation and collateral to support new programs and initiatives• Mentored and trained new project managersAccomplishments• Activated a stagnant account to more than 5x their onboarding velocity• Created project templates to standardize customer onboarding based on dynamic customer traits• Led the scoping and development of a new, multi-lane conversion methodology resulting in 4x throughput of concurrent conversions

Greater Salt Lake City Area

Core Responsibilities• Led the implementation of strategic and DSO accounts• Created client-facing collateral to support key implementation workflows• Collaborated with sales as a technical and process consultant• Mentored junior project managersAccomplishments• Revamped implementation processes for the company's flagship SaaS solution, Dentrix Ascend• Partnered with financial operations team on organizational hierarchies, asset management, and revenue recognition SOPs

Greater Salt Lake City Area

Career Coaching• Professional branding • Resume review and writing• Interview strategies and preparation• Career growth planning and strategiesSmall Business Consulting• Limited consulting engagements for SMBs, nonprofits, and private equity groups• Market positioning, go-to-market strategies, competitive analysis, operations and process reviews, resource leveling, workflow analysisContact me for information on how I can help you and/or your organization.

Provo, Utah Area

Global / Operational• One-year engagement to restructure and regiment a small, local private equity group• Divided and formalized fund into three divisions: EdTech Investing, Real Estate Development & Management, Nonprofit Incubator• Built and oversaw shared services program to support effective growth across the portfolio • Worked on major conferences and expos including SaaStr (San Francisco), Bett (London), and ERDIReal Estate Investing• Instituted investment standards for analyzing commercial and residential real estate opportunities• Oversaw the development of an internal property management team for portfolio properties• Oversaw the leasing of key commercial properties• Created "tape down walkthrough" program for residential development projects to gain community input and support. EdTech Investing• Created and formalized investment thesis for EdTech investments• Oversaw investment deal flow and introduce co-investment opportunities• Consulted with portfolio companies on Marketing, Branding, Focus Groups, Operations, Data Interoperability, Leadership Development, etc. Nonprofit Incubator• Developed a nonprofit incubator focused on developing and sustaining emerging nonprofits• Executive advisor for in-house nonprofits

Core Responsibilities• Direct management of the following management teams: Implementation Project Management, Database Engineering, Mobile App Developers, Graphic Designers, Software Trainers• Oversaw the implementation of a SaaS portfolio covering 5 unique product categories: Mass Notification Systems, Mobile Applications, Teacher Communication and Engagement Tools, Student Information Hub, and Website Integrations• Regular coordination with the following departments: Sales, Solutions Engineering, Customer Success, Financial Operations, and Technical Support• Oversaw the management and maintenance of 1,000+ branded mobile appsAccomplishments• Developed a dynamic platform implementation and onboarding program that harmonized diverse product bundles that reduced average full-platform delivery from 6-12 months to 1-4 months• Oversaw the implementation and onboarding of 900+ new customer deliveries during the 2015 K-12 implementation season• Conducted a cost and resource analysis tied to various portfolio implementation models including single product, bundles, and full-platform threaded implementations• Extended the partnership program with over a dozen additional public companies and a half dozen government organizations for both advanced data integrations and data interoperability• Collaborated with Customer Success leadership on the development of user group based product adoption webinar series• Refreshed digital and print collateral for Implementation and Training teams• Advised on change management for two Blackboard acquisitions

Core Management Responsibilities• Direct management of three teams: Implementation Project Managers, Database Engineers, and Solutions Engineering• Direct management of the following management teams: Graphic Design, Software Training, Thailand Operations, Technical Support, IT, and App Development• Committee Member: Product Roadmap, Sales Initiatives, and Annual Summits• Oversaw the management and maintenance of 500+ branded mobile apps• Advised on patent filings and litigation• Interviewed, hired, and trained new employeesAccomplishments• Developed a multi-product implementation methodology that reduced full platform onboarding from 4-6 months to as little as 1-3 months• Oversaw the development of a dynamic data conversion tool that standardized and streamlined the data conversions from all major K-12 3rd party software systems• Created a custom implementation and onboarding program with corresponding guides and manuals aligned to best practices• Oversaw the creation and training of a Solutions Engineering team to support the technical aspects of RFP responses and sales demos• Scaled departments and processes through consecutive high growth years• Collaborated with Customer Success leadership on the development of a webinar series to increase new and existing product adoption• Partnered with 3rd party companies and government organizations to promote data interoperability standards for EdTech software providers• Acting CEO for 2 weeks during C-Suite retreat

Core Responsibilities• Led a team of 15 Level I and Level II technical support representatives• Managed the company's Thailand operations team covering engineering quality assurance, system monitoring, and a graphic design team• Oversaw escalation and case management for bugs and system performance issues• Managed global communications related to system health and stability• Functioned as the primary liaison between account management and system engineers• Interviewed, trained, and hired new staffSpecial Assignments and Projects • Advised on patent filings and litigation• Project managed the contracting and build-out of a new data center• Temporary relocation to Thailand to restructure local operations and hire new leadership team

Education record

Education record