Charles Kevin Delahunt Email & Phone Number

Ottawa

Making products for the web for my development partners, improving one day at a time.

Remote

Montreal

I manage the Lightspeed eCom Help Center. I focused on supporting the user experience.I'm also involved with product copy. I submitted the translations for 3 languages.

Montreal, Canada Area

- Advising customers on their eCommerce website creation, on increasing conversion using Google Analytics, social media, content and design- Maintaining a high satisfaction rate 96% while solving 200+ tickets per month- Acting as an eCom correspondent to the documentation team to assist in writing concise technical articles.

Montreal, Canada Area

Main duties:Fixing customer issues on PC, Mac, Chromebook, mobile phones, and tablets.Based on a very small amount of information, deducing the quickest way to resolve a client’s issue.Using discrete knowledge of the company’s 8+ tools that are required to fix 1 customer’s account.Initiative driven duties:Spearheaded the department wiki in Confluence, (Atlassian collaboration software).Created a department issue tracking system proposal using Jira (Atlassian project software).Designed and maintained a board for the best customer interactions.Released monthly a department newsletter called the Tech Tock designed in Microsoft Publisher.Customer service duties:Handled simultaneous calls, chats and emails from users all over the world.Held a weekly 90% interaction quality rating based on a department quality assurance standards.Frequently sold higher than the average of $650 / week by fixing a client’s issue and upselling them..

Montreal, Canada Area

I promoted Microsoft Windows 8 by demonstrating it to students on the Concordia University downtown campus. I used a laptop or surface and went through a customized demonstration on how Windows 8 works and how it could be useful to them.

Took care of staffing for linguistic quality assurance positions, where I advertised, tested, and interviewed candidates for multiple international languages.

Montreal, Canada Area

Tested various video games and applications across many platforms, especially mobile testing.

I managed the inventory and stock room. I helped sales associates do their job by organizing things. I also helped sell to customers.

Interactive Media Design - Diploma, Web Page, Digital/Multimedia And Information Resources Design

Practical web and video design classes.

Mechanical Engineering

My 2 semesters at Concordia introduced me to C++, English creative writing (elective), more advanced math, and the beginnings of some very.

Pre-Engineering

Prerequisites for Mechanical Engineering

Entrepreneurial And Small Business Operations

I learned about how to begin and run a business. This included: - Building a marketing, financial and business operations plan. - Creating.

Ontario Highschool Diploma (Grade 12)

Education record

Build enterprise level Node applications and deploy to the cloud (AWS) Learn to build secure and performant, large scale applications like.