Delaney Mckeon Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pennsylvania, United States

-Supports moderators, arbitrators and their case managers to enter new cases, print and upload various confidential documents, and schedule conference calls. -Assists attorneys with case and technology questions to ensure they are prepared for their session and that the case runs smoothly. Quickly and calmly problem solves when the unexpected happens.-Collects attendance for approximately 50 virtual, hybrid and in person cases a month. -Assists manager with lunch orders, restocking and various office enhancement projects.-Greets all clients at front desk with professionalism and warmth.

Philadelphia, Pennsylvania, United States

-Assists CEO and founder with client requests and various company enhancement projects-Technology and program support across Squarespace website, G Suite and Microsoft Suite-Won a 2023 Interior Design Award from ASID. Collaborated to write entry submission and edited photos with Photoshop in accordance with designer's specifications and award regulations. -Builds company workflow automation processes independently with Dubsado CRM to improve and scale client on-boarding, scheduling, project tracking and invoicing-Pivot and build new marketing strategy for high net worth client acquisition -Social media content creator with a focus on building a strong brand and an increase in clients with Canva -Stays up to date on social media algorithm changes and trends to increase reach and engagement-Writes company’s marketing best practice documents. Organizes company documents and client folders

Philadelphia, Pennsylvania, United States

-Supports Finance Department by responding to requests regarding servicing loans to internal and external stakeholders -Processes lien releases, remittances, payoffs, phone payments, deposit check payments, refunds and initiates ACH transactions for borrowers and other customers with Loan Vision, Smartsheets and Excel-Compiled company's SLS policies and procedures to assist manager with company audit -Updates and organizes team policies to improve team's unanimity and streamline the onboarding process

Philadelphia, Pennsylvania, United States

-Confirmed that all closings from the prior days had successfully closed. Verified that wire and payoff information were correct-Reviewed signed closing package to ensure proper signatures had been obtained prior to funding-Quickly identified, escalated, tracked and resolved issues before loan disbursement with closer and title company by utilizing Tableau, Excel and Outlook

Philadelphia, Pennsylvania, United States

-Prioritized to ensure all second mortgage loans had an appraisal ordered, all completed appraisals were uploaded to the loan, all orders over 15 days were on track for delivery and all appraisal fees were disclosed correctly-Inspected approximately 100 loans a day to ensure appraisal orders were on track, appraiser requests were handled with urgency and all parties involved were kept informed-Placed, tracked and analyzed orders in pilot program with new AMC for leadership-Assisted in integration and automation projects by collecting data and advising on potential points of improvement with the SVP of Operations and Credit Risk. Worked closely with IT as they released new programs and troubleshot errors-Worked closely with team, identified problem areas and suggested process changes weekly to provide the best product and borrower experience possible in a challenging market-Wrote documentation of processes and policies relevant to this position. Trained three new team members and manger-Owned and managed personal and team Outlook inbox with over 150 emails a day-Proficient with the AMCs Clear Capital, Mortgage Connect, Class Valuation and Accurate Group-Assisted in initiative to ensure insurance policies were updated with our correct mortgagee clause at closing. Cold called around 20 insurance agencies a day to update policies. Compiled insurance contact data and portal logins for manager

Philadelphia, Pennsylvania, United States

-Worked in Operations within Spring EQ's Second Mortgage team on fixed and HELOC loan applications for diverse customers from all over the country-Completed 9-11 loan application audits a day-Evaluated and reviewed documentation provided by the borrower to ensure they met the requirements for underwriting and loan approval. This documentation included the Fannie Mae form 1003, credit reports, employment verification, various appraisal types, tax forms, title, mortgage statements and insurance declaration pages-Utilized the following programs and websites daily: BlueSage, Tableau, Excel, Accurate Group, Clear Capital, CardPoint, Title365 and Taxverification .com-Engaged with Loan Officers and Sales Managers to clarify information and collect missing documentation -Adapted weekly to new loan guidelines and industry technology that changed how we worked and broadened the customers we reached-Constantly analyzed how I work to improve my productivity and pushed myself to help my team reach our monthly goals

Philadelphia, Pennsylvania, United States

· Collaborated with team in fast-paced office to assist 80+ customers a day accurately fill out IRS and CWF intake sheets· Spearheaded appointment scheduling, office sanitation and de-escalating conflicts with customers· Assisted those with limited English proficiency and computer literacy navigate tax jargon and virtual services· Adjusted to changing resources, schedules and tax laws to improve the efficiency, safety and fairness of services and office flow · Self motivated to take additional trainings to certify in advanced tax law to better serve customers

Philadelphia, Pennsylvania, United States

· Attended monthly Advocacy Committee meetings to discuss the changing landscape of affordable housing· Mobilized my community to attend events that pressure City Council to better serve working families · Advised on various events committees for a development groundbreaking and volunteer party· Produced informational flier on WCRP’s new homeownership program for Executive Director

Philadelphia, Pennsylvania, United States

· Went door-to-door to speak with Grays Ferry community about new deeply affordable housing development· Took resident concerns and feedback to manager, offering suggestions to improve accessibility of outreach· Spoke with the most residents on my team, happy to clear up misconceptions and answer questions about the project· Engaged with skeptical neighbors by listening to them to find common ground, or when impossible, respectfully de-escalating difficult conversations

Philadelphia, Pennsylvania, United States

· Collected accurate data, entered it precisely and maintained the confidentiality of respondent’s personally identifiable information according to various Census policies and U.S. privacy codes · Exceeded average case completion rate and worked maximum hours for 10 consecutive weeks· Completed 300+ challenging cases by creating strong rapport with property managers over the phone · Cold called assigned contacts in a friendly and professional manner, offering solutions tailored to their case· Responded to hostile customers with empathy, followed defined procedures to resolve issues quickly· Utilized my fluency in Italian to complete the census with Italian immigrants

Philadelphia, Pennsylvania, United States

· Utilized strong communication skills to safely navigate a small kitchen with 4-6 staff· Adapted my bake schedule each day to accommodate shift in order size while still meeting delivery staff deadlines· Managed and baked large volumes of French and Italian style bread for 4 Schulson restaurants averaging in 55 loaves, 45 baguettes, 65 pizzas, 45 focaccia, 30 buns, and 15 various breads· Perfected cutting, shaping and baking techniques to form uniform and consistent breads including: ficelles, baguettes, batards, boules, buns, sliders, focaccia, pullman, pizza and bagels

Philadelphia, Pennsylvania, United States

· Managed everyday volunteer phone and email inquiries professionally while company hired new staff· Recruited 25 volunteer family advocates to support our families on their 1 year journey towards first time homeownership· Collaborated with the marketing team to promote our special Martin Luther King Jr. day of service

Philadelphia, Pennsylvania, United States

· Increased the speed and efficiency of my work each week by acting with forethought· Problem solved with recipe calculations to prevent and repurpose accidents, reducing waste· Prepared 5am deliveries of 800+ items for 15 bakeries and restaurants precisely· Mixed and scooped all cookies, shaped croissants, and prepared viennoiseries · Formed french breads such as baguettes and pan au lait quickly and neatly into consistent shapes· Thoroughly cleaned all dishes and work areas according to safety protocols

Greater Philadelphia Area

· Managed Volunteer Department’s email and phone, responding professionally to community and corporate clients· Maintained volunteer Salesforce CRM database by updating information daily and analyzing data monthly· Established successful best practices to interview, onboard and retain consistent volunteers for office staff· Assisted the Senior Director of Institutional Advancement with copyedit assistance, correspondence drafting and note documenting· Researched donor leads: analyzed 100 donor’s capacity and affinity to give to the organization in an Excel spreadsheet for development director· Organize electronic volunteer files in Sharepoint and paper invoices for Development Department audit · Utilized five company calendars to accurately schedule and prepare for 80+ volunteers a week

Philadelphia, Pennsylvania, United States

· IRS trained and certified to enter various tax form data quickly and precisely into TaxSlayer Pro, preparing 30+ tax returns in the season· Collaborated with staff to serve all clients and answer their questions in busy last weeks of tax season

Center City, Philadelphia

· Lead early morning turnout of fresh and seasonal small-batch baked goods such as muffins, quiche, breakfast bread, cookies, bars, and other pastries· Collaborated effectively with colleagues to serve and interact with 100+ customers per week· Developed an Excel inventory to more efficiently order ingredients and supplies

Center City, Philadelphia

· Made calls to sanitation offices of the 50 most populated cities in the US to encourage a street cleaning policy for Philadelphia. This policy is currently underway for 2020· Gathered information from local municipal websites to make a comprehensive flow chart about the permits and licenses needed for starting a mobile and stationary food business· Analyzed Philadelphia Board of Election votes between 2013 and 2017 on Excel, with a focus on write-ins

Florence, Italy

· Assisted head classroom teacher in modifying daily lessons to meet the individual learning needs of students· Lead groups of 3-6 adult immigrants of various backgrounds in discussions while focusing on inclusivity· Supported students by learning from my own challenges and methods of studying Italian as an adult

Northampton, Ma

As the head social events coordinator of my dorm, I transferred data from polls of what students asked for into events with a focus on inclusivity. I oversaw a committee of six students, managed a budget, and interfaced with caterers, leading to increased event attendance and a more unified community. My personal initiative was recognized by Smith when I won the Student Leadership award of Unsung Hero.

Trinity Memorial Church, Philadelphia, Pa

An overnight men's shelter that works in cooperation with the Bethesda Project. It provides a place for around 15 men to sleep and eat during the cold fall, winter, and spring months. As a volunteer I helped to cook, serve, and clean up dinner meals. In my later years of volunteering, I taught and lead new volunteers in my shift through the daily tasks.

Philadelphia, Pa

A non-profit business that receives a variety of donations from the community to sell. The proceeds of these donations are then distributed to local organizations involved in the fight against HIV/AIDS. As a volunteer I helped to organize rooms, distribute new items, and price clothes.

Bachelor Of Arts - Ba, Italian Studies

Activities and Societies: Ultimate Frisbee Team (3 years), Head House Student Events Coordinator (1 year), Head House Social justice.

Bachelor'S Degree

Activities and Societies: International Baccalaureate Program (2 years); National Honor Society (2 years); Co-captain of Ultimate Frisbee.