- Provide efficient and accurate postal information to customers while accommodating shipping and sales needs- Utilize time and project management skills to complete all duties according to a strict time schedule- Manage and maintain precise mail route, service, and sales information - Responsible for maintenance of current postal procedures and standards of conduct, accurate cash handling, stamp counts, deposit reconciliation, and organization of all incoming and outgoing mail pieces

 Managed client accounts including financial payment documentation, paperwork processing and filing, and event detail planning- Built contracts with account information and pricing based on client preference and venue standards - Supervised a staff of 8-12 employees during a variety of events to ensure accuracy of event and facility accommodations and catering- Oversaw all venue event sales though daily site visits with potential clients - Collaborated with vendors on a weekly basis to confirm order accuracy of facility supplies- Restructured and properly documented company safety policies for all employees

- Responsible for sales revenue, reconciliation of the cash register and daily deposits, problem-solving, maintaining product safety standards, knowledge of company software and team management

- Responsible for proper documentation of all guest charges and accurate handling of cash payments - Conducted resolution of guest issues with effective communication and collaboration with various staff members to ensure excellent customer experience- Maintained sales growth and guest assistance program for staff record-keeping - Served as customer-facing agent for in-person and phone facilitated sales

- Competed amongst 100,000 applicants during a challenging 3-round interview process to be selected as a Disney College Program participant- As a Cast Member trainer, led and evaluated new employee training to ensure their knowledge of complete duties and expectations- Provided excellent customer experience through consistent interaction and collaboration with guests