Delano Thompson Email & Phone Number

Kingston, Jm

Florida, United States

As Sales Manager, reporting directly to the CEO, I play a key role in driving the company’s growth and success. My responsibilities are broad and strategically focused, ensuring that our services reach clients globally and that business opportunities are maximized.Key Responsibilities:Global Team Management:I lead a global team of sales professionals, focusing on achieving and exceeding sales targets while ensuring a client-centric approach. My leadership ensures that… Show more As Sales Manager, reporting directly to the CEO, I play a key role in driving the company’s growth and success. My responsibilities are broad and strategically focused, ensuring that our services reach clients globally and that business opportunities are maximized.Key Responsibilities:Global Team Management:I lead a global team of sales professionals, focusing on achieving and exceeding sales targets while ensuring a client-centric approach. My leadership ensures that our team operates at peak performance, effectively managing opportunities and delivering results.Promotion of Managed Security and IT Advisory Services:I lead the promotion of our Managed Security and IT advisory services, including EDR, MDR, XDR, and Incident Response capabilities. My efforts are directed towards aligning our solutions with client needs, ensuring we offer relevant and impactful services.Sales Pipeline Management and Business Expansion:I manage and cultivate the sales pipeline, identifying and pursuing new business opportunities. My proactive approach ensures continuous expansion of our client base, driving sustained growth and fostering strong client relationships.Global Business Development Initiatives:I spearhead initiatives to broaden our global client base, leveraging market trends and strategic partnerships. My focus is on positioning the company as a leader in Managed Security and IT advisory services, driving market penetration and revenue growth.Strategic Business Development and Process Improvement:Beyond sales, I actively contribute to business development and strategy discussions, while also driving process improvements to streamline operations and enhance efficiency.Cross-Functional Collaboration:I collaborate closely with executives and cross-functional teams, ensuring that our sales strategies are aligned with broader business goals. This approach helps drive the company’s overall growth and success. Show less

Latin America

As Corporate Trade Marketing Advisor, reporting to the Senior Sales Representative, I was entrusted with driving corporate sales growth and strengthening key account relationships while supporting strategic initiatives and providing end-user training. My role was critical in expanding our market presence and ensuring that our corporate sales strategies were effectively executed.Demand Generation and Key Account Management:Implemented effective demand generation strategies and… Show more As Corporate Trade Marketing Advisor, reporting to the Senior Sales Representative, I was entrusted with driving corporate sales growth and strengthening key account relationships while supporting strategic initiatives and providing end-user training. My role was critical in expanding our market presence and ensuring that our corporate sales strategies were effectively executed.Demand Generation and Key Account Management:Implemented effective demand generation strategies and managed key accounts, exploring new distribution channels that resulted in increased market presence, expanded reach, and revenue growth. My approach ensured that our products and services met the evolving needs of our corporate clients, driving sustained demand and sales performance.Corporate Sales Growth:Played a central role in driving sales growth within corporate channels and sectors, solidifying Epson's reputation as a preferred brand among corporate clients. My efforts led to market share gains, reinforcing our position in a highly competitive market.Key Account Relationship Management:Fostered enduring relationships with major accounts, successfully reducing customer turnover and improving long-term client loyalty. My role was pivotal in aligning our marketing efforts with corporate objectives, directly contributing to the success of our corporate sell-out strategy and enhancing overall performance. Show less

Kingston, Jamaica

As a Compliance Coordinator reporting directly to the President & CEO, I played a pivotal role in ensuring the organization’s adherence to regulatory standards, internal policies, and streamlined processes. My responsibilities encompassed risk mitigation, the development and administration of training programs, and the creation of standard operating procedures (SOPs) to enhance overall operational efficiency and compliance.Project Management Leadership:Successfully led the… Show more As a Compliance Coordinator reporting directly to the President & CEO, I played a pivotal role in ensuring the organization’s adherence to regulatory standards, internal policies, and streamlined processes. My responsibilities encompassed risk mitigation, the development and administration of training programs, and the creation of standard operating procedures (SOPs) to enhance overall operational efficiency and compliance.Project Management Leadership:Successfully led the project management efforts for the implementation of an Enterprise Asset Management and Computerized Maintenance Management System. This initiative resulted in a 257% increase in operational efficiency, translating into an 80% boost in client satisfaction and a 60% reduction in operational costs.Training and Development:Designed and executed comprehensive training programs for over 40 staff members and all new hires, driving a 45% increase in employee productivity. These programs significantly enhanced customer service and reduced employee turnover by 25%, contributing to a more skilled and engaged workforce.Process Optimization:Spearheaded various process optimization initiatives that reduced errors by 55%, leading to annual cost savings exceeding $2.5 million. These initiatives improved efficiency across multiple departments by 65% to 120%, directly impacting the company’s profitability.Standard Operating Procedures (SOPs):Developed and implemented robust SOPs that led to a 210% increase in operational efficiency and compliance. These SOPs were instrumental in reducing operational errors and mitigating regulatory risks, ensuring the organization’s long-term success.Internal Investigations:Conducted routine internal investigations that uncovered and addressed compliance breaches, resulting in a 70% reduction in such occurrences. These efforts were crucial in safeguarding the company’s reputation and minimizing legal and financial risks. Show less

Kingston, Kingston, Jamaica

As a Senior Business Development Executive reporting to the Business Development Manager, I was entrusted with the critical task of driving revenue growth and expanding the organization's market presence. My role involved overseeing the sales and support teams, generating new business opportunities, forging strategic partnerships, and implementing effective sales and marketing strategies to achieve consistent and sustainable growth.Team Leadership:Supervised a dynamic… Show more As a Senior Business Development Executive reporting to the Business Development Manager, I was entrusted with the critical task of driving revenue growth and expanding the organization's market presence. My role involved overseeing the sales and support teams, generating new business opportunities, forging strategic partnerships, and implementing effective sales and marketing strategies to achieve consistent and sustainable growth.Team Leadership:Supervised a dynamic cross-functional team of over 9 members in both business development and customer support. My leadership included overseeing onboarding, training, workflow management, and delivering performance coaching, which fueled team growth and significantly elevated employee engagement.Portfolio Transformation:Transformed an underperforming $32M portfolio into a thriving portfolio of over 200 clients. This strategic turnaround catapulted annual revenue to over $65M, underscoring my ability to drive substantial growth and navigate complex market challenges.Pipeline Management:Generated and managed a robust pipeline valued at over $200M across multiple verticals. By leveraging a consultative sales approach, I facilitated consistent growth, achieving a 40% year-over-year revenue increase over a three-year period.Strategic Sales Execution:Crafted and executed comprehensive annual sales strategies for my portfolio, consistently surpassing assigned sales targets. My efforts resulted in a minimum monthly revenue of $5M, demonstrating a proven track record of exceeding expectations and driving business success.Subject Matter Expertise:Leveraged deep subject matter expertise in ICT products and Managed Print Services to spearhead impactful strategic initiatives across diverse markets. These initiatives delivered high returns on investment and maintained a 98% client retention rate, reflecting my commitment to long-term client relationships and sustained business growth. Show less

Kingston, Jamaica

As a Customer Service Representative reporting to the Business Development Manager, I was dedicated to delivering exceptional service across various communication channels, managing customer accounts, processing orders, and ensuring continuous improvement through effective issue resolution. My role involved educating customers on products and services, while striving to exceed their expectations.Client Outreach Campaign:Spearheaded a successful client outreach campaign… Show more As a Customer Service Representative reporting to the Business Development Manager, I was dedicated to delivering exceptional service across various communication channels, managing customer accounts, processing orders, and ensuring continuous improvement through effective issue resolution. My role involved educating customers on products and services, while striving to exceed their expectations.Client Outreach Campaign:Spearheaded a successful client outreach campaign, reconnecting with over 100 at-risk accounts. This initiative re-engaged more than 70% of clients, resulting in new orders and reinforcing the company's commitment to client retention.Remote Monitoring System Expertise:Assumed full ownership and established myself as a subject matter expert for a mission-critical Remote Monitoring System. By streamlining repairs, automating supply fulfillment, and providing critical recommendations, I enhanced support for over 30 major clients and the technical team, leading to a 300% increase in service delivery.Operational Best Practices:Designed, executed, and trained the customer service team in operational best practices, which led to a 182% boost in service delivery. This initiative also contributed to a substantial 78% rise in customer satisfaction scores, reflecting our commitment to excellence in service.High-Profile Client Projects:Collaborated closely with the Business Development Manager on high-profile client projects, driving the success of strategic initiatives and achieving outstanding levels of client satisfaction. My contributions were instrumental in maintaining and enhancing key client relationships. Show less

Kingston, Jamaica

As the Team Coordinator reporting to the CEO, I was responsible for leading and managing the operations of UnionOne Express, overseeing multiple satellite locations, driving new business initiatives, forging strategic partnerships, and implementing impactful strategies to enhance overall performance and profitability.Leadership and Team Management:Led a dynamic cross-functional team of over 30 members across 14 remote locations, focusing on onboarding, training, workflow… Show more As the Team Coordinator reporting to the CEO, I was responsible for leading and managing the operations of UnionOne Express, overseeing multiple satellite locations, driving new business initiatives, forging strategic partnerships, and implementing impactful strategies to enhance overall performance and profitability.Leadership and Team Management:Led a dynamic cross-functional team of over 30 members across 14 remote locations, focusing on onboarding, training, workflow management, and performance coaching. My leadership consistently resulted in a 10/10 staff rating in 360-degree reviews, reflecting high levels of employee satisfaction and engagement.Revenue Generation and Strategic Initiatives:Through strategic initiatives, I generated $19.8M in revenue. This included designing a marketing campaign that boosted memberships by 192%, forging crucial partnerships that enhanced service delivery by 40%, and transforming pricing methods to increase profitability.Operational Excellence:Identified key operational deficiencies and employee knowledge gaps at underperforming locations and spearheaded transformative solutions that resulted in a 62% revenue growth company-wide. My interventions were pivotal in turning around underperforming segments and aligning them with company goals.Project Management and Systems Implementation:Managed the development and implementation of a customized Ground Courier Service Management System. This system significantly improved our service delivery by 86% and optimized internal processes, achieving 100% efficiency. Show less

2D Valentine Drive, Kingston 19, Jamaica W.I.

As an Accounting Clerk reporting to the Finance Manager, I was responsible for managing assigned accounts, supporting Branch Managers and support staff with queries, issue resolution, financial data entry, record-keeping, invoice processing, and reconciliation. My role required a meticulous attention to detail and a strong commitment to maintaining financial accuracy and transparency across the organization.Oversight and Compliance:Provided financial oversight for over 50 KFC… Show more As an Accounting Clerk reporting to the Finance Manager, I was responsible for managing assigned accounts, supporting Branch Managers and support staff with queries, issue resolution, financial data entry, record-keeping, invoice processing, and reconciliation. My role required a meticulous attention to detail and a strong commitment to maintaining financial accuracy and transparency across the organization.Oversight and Compliance:Provided financial oversight for over 50 KFC and Pizza Hut locations island-wide. My efforts led to a 70% improvement in monetary reporting accuracy and a 35% increase in compliance with company SOPs, significantly enhancing financial transparency and operational consistency across the branches.Reconciliation Accuracy:Consistently achieved a 100% accuracy rate while processing reconciliations and postings for four major bank accounts. This high level of precision significantly reduced financial errors and enhanced the reliability of financial reporting.Audit Support:Served as a vital support member for the Audit Department during mission-critical initiatives. My contributions resulted in a 20% increase in audit completion efficiency and a 15% reduction in discrepancies, thereby enhancing the overall financial accountability of the organization.Team Collaboration:Actively collaborated on various team projects and initiatives within the Accounting Department. These efforts led to a 27% increase in overall productivity, as evidenced by improved project completion rates and the achievement of departmental goals. Show less

Kingston, Jamaica

As an Information Officer reporting to the Quality Service Manager, I was tasked with delivering exceptional service, addressing customer inquiries, providing expert education on the bank's offerings, and ensuring seamless issue resolution. My role required a keen focus on customer satisfaction, meticulous documentation, and the ability to upsell services to drive business growth.Customer Engagement and Revenue Growth:Successfully welcomed and informed customers about the bank's… Show more As an Information Officer reporting to the Quality Service Manager, I was tasked with delivering exceptional service, addressing customer inquiries, providing expert education on the bank's offerings, and ensuring seamless issue resolution. My role required a keen focus on customer satisfaction, meticulous documentation, and the ability to upsell services to drive business growth.Customer Engagement and Revenue Growth:Successfully welcomed and informed customers about the bank's products and services while managing the reception desk. This proactive engagement led to a notable 35% increase in customer inquiries converted to account openings, significantly boosting the branch's revenue.Banking Hall Management:Spearheaded the efficient management of the banking hall, which included pre-screening customers to verify their credentials. This initiative resulted in a 57% reduction in average transaction processing time and a 70% decrease in customer wait times, greatly enhancing customer satisfaction and loyalty.IT Support and Operational Efficiency:Provided exceptional IT support within the branch, promptly addressing technical issues that arose. My efforts led to a 40% decrease in downtime and a 25% increase in staff productivity, contributing to improved operational efficiency and a smoother customer experience.Cross-Functional Support:Demonstrating flexibility, I supported the insurance, business development, and customer service teams during vacation periods or staff shortages. My contributions ensured uninterrupted service delivery, which led to a 23% increase in overall team productivity and consistently high customer satisfaction ratings. Show less

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science - Bs, Management Studies (General)

Advanced Proficiency Diploma, Caribbean Advanced Proficiency Examinations (Cape)

Activities and Societies: The Teens for Technology Club, The Dukes of Edinburgh Club And The Debate Team. Leadership Roles: Prefect.

Certificate In Business Studies, Caribbean Examinations Council (Cxc)

Activities and Societies: The Chess Club, Tourism Action Club And The Environmental Club. Leadership Roles: Head Boy Prefect Student.