Delbert Gamble, Mba, Csm Email & Phone Number

Austin, Tx, Us

Austin, Texas Metropolitan Area

Serves as liaison between the business community and ERCOT IT departments to cultivate vendor relationships, sourcing and negotiating, ensuring quality control, providing financial oversight, assessing performance and project delivery.• Lead the development, implementation and continual improvement of service management policies and processes covering such areas as Change, Incident, Problem Resolution and Service life-cycle Management.• Establish standards of performance, training and development programs, continuous improvement, and other practices that assure a strong and efficient IT service capability with a user experience focusThrough the use of metrics, KPIs and observation, identify trends, anticipate problems, perform root cause analyses, and work across IT to implement preventative measures to ensure support and service.• Leading and coordinating a project team’s overall performance, scope, cost, and deliverables. Providing my organization with timely and efficient status reports. As Project Manager, I drive the charge with project direction, metric definition, and performance management.

Austin, Texas

Coordinated and managed the major innovation projects life-cycle within assigned programs for Texas Medicaid Healthcare Partnership. • Developed and implemented analytical solutions using data management tools such as Excel and Tableau to report status, improve efficiency, resolve problems. • Collaborated with global cross-functional teams on cost, evaluating, planning, executing and owning a diverse set of workflows and seek out new technological advances to implement solutions to reduce the cost of operations.• Researched internal and external departments to identify solutions that minimize cost and/or maximize results.• Worked with the Sales Team to assist with scoping calls, creating estimates and SOW’s

Global

•Collaborated with global cross-functional teams on cost, evaluating, planning, executing and owning a diverse set of workflows and seek out new technological advances to implement solutions to reduce the cost of operations.•Supported large-scale technology projects and cross-functional teams.•Strategically worked across multiple business sectors to deliver the defined scope of services.

Austin, Texas

Managed a team of 5 analyst and effectively negotiated vendor relationships, conducted performance reviews, quality assurance, vendor evaluations and contracts for Texas Medicaid Healthcare Partnership an Accenture client. • Lead complex outsourcing relationships across all hierarchy levels. Regularly lead executive level presentations for analytical reporting and technical consulting to identify work transitions and coordination of key projects. Crafted SLAs, KPIs and contract terms in conjunction with legal team.• Implement vendor transitions. Created procedures that prevented the company from missing key contact requirements resulting in a savings of over $100,000 in liquidated damages.• Managed outsourced suppliers. Interpreted complex analysis and converted business information into data visualizations of metrics and analyses to drive vendor performance, continuous improvement and IV&V. • Built strong vendor relationships to drive performance. Negotiated cost reductions and ensured agreements are drafted and executed in accordance with contractual obligations.

Greater New York City Area

Led a team of 12 sales and customer service reps in the selling of products and services designed specifically to help businesses stay compliant with OSHA and ANSI regulations and standards. Improved service to existing clients and proactively handled business development to bring in new clients. • Active role in training and development of staff resulting in a 25% increase in company revenue. • B2B Sales, acquired new customers, implement new services to existing businesses.• Optimized efficiency of NYC driving routes. Resulting in a 30% increase in productivity.

Ft. Bragg, North Carolina/ Ft. Benning, Georgia/ Afghanistan

Formulated and defined day to day scope of operations, objectives, schedule and deliverables of coordinated efforts in support of strategic programs and initiatives. Veteran of Afghan conflict.• As a 2nd lieutenant I directly led a platoon of 18 people. As a 1st lieutenant and company executive officer, I led a company of 38 people. I was then promoted to a brigade level position where I drove logistical operations, headcount and inventory for a 2000 Soldier Brigade. • Created cross-functional partnerships with NATO military forces to develop logistical estimates, support schemes and combat operations in Afghanistan. • Developed metrics, reports and analyses to drive key operational decisions

Bachelors, Business Administration

Activities and Societies: Phi Beta Sigma Fraternity Inc, Habitat for Humanity,

Master Of Business Administration (M.B.A.), Information Technology Project Management