Gustavo De León Email & Phone Number

Bogotá, Bogota, Co

United States

Troubleshooted and resolved VOIP technical issues, protocols and technologies.Provided customer support and resolved issues via email, phone, and social mediaTechnology customer service & technical support expert (IT, Call Center, Remote assistance, Virtual Assistance) related to voice over internet protocolKeeping track of many customers requirements, ticketing and detailing every part of the process.Solve problems related to the list of product IPFone offers (WEBEX, email, IP-phones, internet, and more).

United States

Troubleshooted and resolved IPTV technical issues.Knowledge of IPTV protocols and technologies.Experience with IPTV set-top boxes and other devices.Ability to work independently and as part of a team.Educated customers on how to use IPTV services and troubleshoot.common problems.Experience with customer support tools and technologies

Carabobo Area, Venezuela

Technical Support SpecialistTechnology customer service (IT, Call Center, Remote assistance).Skilled at successfully troubleshooting customer inquiries (on-line/on-site).Provided customized solutions for individual customer needs.Resolved computer and software issues (on-line/on-site).Support in routing, switching, fiber-optics, wiring (on-line/on-site).Led a team of up to three assistants in the installation and maintenance of fiber optic networks to the home.Provided remote assistance to customers.Configured ONT/ONU devices and managed networking equipment.Provided remote assistance to customers.Worked at heights to install and maintain fiber optic cables.Installed FTTX networks.Handled NAP boxes.Used specialized tools and equipment.

Venezuela

Assisted in 200+ tele-sales that brought in new customers.Generated leads and closed sales of mass consumer products to a diversecustomer base.Developed and maintained a strong client portfolio through relationshipbuilding and repeat business.Successfully managed accounts receivable and collections, ensuring that allpayments were made on time.Negotiated contracts with suppliers and managed inventory levels to ensurethat the company had the products it needed to meet customer demand.Banking: Processed payments, managed accounts, and reconciled statements.

United States

I worked as a remote telemarketer, providing technical assistance to customers, responding to consultations, and collecting debts. In my role, I was responsible for:Maintained up-to-date customer records in CRM while interacting withcustomers across email, phone, and social media.Resolved customer issues in a timely and professional manner.Maintained a knowledge base of the evolving product oerings.Documented customer interactions.Tailored solutions to meet customer requirements.