Delia Chavez Email & Phone Number

Princeton, Tx, Us

Texas, United States

Service Recovery Team ->Member Relations Team●Communicate clearly and frequently throughout theorganization● Assist in building SOPs and KPIs for Member Relationsdepartment● Worked closely with Maestro to improve coaching for allorganization in Peloton Member Support● Overlook and assist with logistical escalations with 3rd partyvendors● Curated and Managed an internal site to house MemberRelations knowledge base● Improve policies and develop a positive open team culture● Identifying team needs and addressing concerns● Building relationships throughout the company and with 3rdparty vendors● Proactively share solutions to problems at a higher levelCollaborated with Service Design to address Zendesk Issues, Jirafor Hardware and Software issues, and storefront website.● Overlooked a small team for United Kingdom Hardware andSoftware Team

Plano, Texas

Member Support Associate● Troubleshoot Peloton equipment● Assist in apparel orders● Identify membership or billing issues● Understand members issues and assist accordingly● Maintain quality and ensure accuracy of support● Learn and improve self knowledge of Peloton● Network with all aspects of Peloton and vendors to ensureservice orders are completed

Richardson, Texas

Social Media Review Analyst● Review media content and ensure SOPs are met● Maintain high standard of QA and Accuracy metrics per businessneeds● Attend daily huddles to continue learning ever changing policiesto action job content● Take assessment tests to test knowledge of policies● Raise policy questions if gray area is detected within the policy

Frisco, Texas

Greenville, Texas

Associate Of Science - As, Real Estate

Education record