Delilah Savona Email & Phone Number

Developed and manage a consumer-centric Salesforce Community experience to deliverConcierge and Personal Assistant Services, enhancing the quality of life of our clients' employees,patients, students, and residents globally.

United States

Led the complex consolidation of Marriott Rewards Moments and SPG moments to a unifiedprogram and eCommerce platform (moments.marriottbonvoy.com)

Bethesda, Md

Marriott Rewards MomentsLed the cross-functional development of a new global experiential program and eCommerce site that allowed members to bid or redeem points for exclusive experiences across Culinary, Sports, Lifestyle and Entertainment. Development from inception to MVP launch in three months included program and technology strategy, UX design, agency sourcing & management, customer service & fulfillment processes development, experience procurement, contracting, digital merchandising, marketing, pre-event management, on-site event activation and member event hostingGlobal Promotions Drove loyalty, engagement and incremental revenue by revamping historically static global promotions; led the cross-functional execution of three annual global promotions, each targeting 13M+ members in eight languages (collaborated with Marketing, Email, Digital, IT, Customer Care, Creative and Global Directors)

Alexandria, Va

Managed digital marketing strategy and loyalty member marketing campaigns for 30 national and regional restaurant brands, to include HoneyBaked Ham, Jamba Juice, Texas Roadhouse, Arby’s and Cinnabon

Alexandria, Va

Washington D.C. Metro Area

Cultivated relationships with 40 national merchants, including Amazon, Whole Foods, McDonald’s, Starbucks, Blue Nile, and Martha Stewart Living, generating $142M in annual revenue from daily promotions reaching 200 markets and 26M subscribers

Supported sales and profit maximization through superior customer service and client relationship management

Rockville, Md

Managed salon organization and daily operations. Cultivated the growth of new clientele basis through media efforts. Strengthened client retention by implementing benefits and referral programs.