Della Thomas Email & Phone Number

Melbourne, Victoria, Australia

• Oversee and manage the implementation of new travel technology solutions or services.• Coordinate with various departments and stakeholders to ensure successful implementation.• Maintain good relationships with clients, understand their needs and requirements, and ensure that their needs are met during the implementation process.• Provide technical support and troubleshooting assistance to clients during the implementation process.• Develop training materials and conduct training sessions to provide support to clients on new technology solutions or services.• Analyse data related to the implementation process, including client feedback, usage statistics, and other metrics.

Melbourne, Australia

• Successful in providing technical and navigational support to QBT customers via telephone or email for online booking tools such as AeTM, Serko and Cytric.• Perform in depth technical troubleshooting, including review of browser settings and online booking tool experience.• Respond to, research and resolve online issues including escalations related to web-based tools, systems, and procedures initiated by clients• Diligently managed and took ownership of all support requests, providing immediate resolution of the customer’s requirements, or appropriate referral to a consultant for booking completion, or to an Online Implementation team for advanced technical support.• Interfaced with customers to resolve enquiries and concerns about online products in a timely manner. • Gather end user information and determine the root cause of the issue by evaluating and analyzing the symptoms.

Managed team that provides travel solutions, client visitations and general administration. Main tasks include the following.• Handling corporate clients across Scandinavia.• Handling Greenland tourism promotion in India.• Working for International ticketing Process in Amadeus • Handling Flight Reservation & Handling all travel related queries

• Worked as Travel Consultant, Operations. Handling Corporate Clients.• Look after ticketing related queries and hotel bookings and provide solutions to our corporate clients.• Handle all day to day operations of travel desk.

• Handling US, Canada and Europe Clients on existing reservations and other queries.• Build and maintain good working relationship with customer.• Involved in Customer Relations, Customer query handling and Customer retention.• Solve Day-to-day operational servicing issues.• Reservation & Ticketing on GDS Amadeus reservation system well versed in creating Bookings, issuing tickets, reissuing, partly used reissue, full refunds and part refunds.

• Independently managed the travel Desk.• Taking care of the entire travel arrangement, working out various options with different routings and giving the best service at all time. • Reservation & Ticketing on GDS Amadeus reservation system.

• Handling business travel for major corporate clients.• Reservation & Ticketing on GDS Amadeus reservation system well versed in creating bookings, issuing tickets, reissuing, partly used reissue, full refunds and part refunds.• Reporting all document for invoicing corporate clients.