Della Thomas Email & Phone Number

Melbourne, Victoria, Australia

• Oversee and manage the implementation of new travel technology solutions or services.
• Coordinate with various departments and stakeholders to ensure successful implementation.
• Maintain good relationships with clients, understand their needs and requirements, and ensure that their needs are met during the implementation process.
• Provide technical support and troubleshooting assistance to clients during the implementation process.
• Develop training materials and conduct training sessions to provide support to clients on new technology solutions or services.
• Analyse data related to the implementation process, including client feedback, usage statistics, and other metrics.

Melbourne, Australia

• Successful in providing technical and navigational support to QBT customers via telephone or email for online booking tools such as AeTM, Serko and Cytric.
• Perform in depth technical troubleshooting, including review of browser settings and online booking tool experience.
• Respond to, research and resolve online issues including escalations related to web-based tools, systems, and procedures initiated by clients
• Diligently managed and took ownership of all support requests, providing immediate resolution of the customer’s requirements, or appropriate referral to a consultant for booking completion, or to an Online.
• Interfaced with customers to resolve enquiries and concerns about online products in a timely manner.
• Gather end user information and determine the root cause of the issue by evaluating and analyzing the symptoms.

• Managed team that provides travel solutions, client visitations and general administration. Main tasks include the following.
• Handling corporate clients across Scandinavia.
• Handling Greenland tourism promotion in India.
• Working for International ticketing Process in Amadeus
• Handling Flight Reservation & Handling all travel related queries

• Worked as Travel Consultant, Operations. Handling Corporate Clients.
• Look after ticketing related queries and hotel bookings and provide solutions to our corporate clients.
• Handle all day to day operations of travel desk.

• Handling US, Canada and Europe Clients on existing reservations and other queries.
• Build and maintain good working relationship with customer.
• Involved in Customer Relations, Customer query handling and Customer retention.
• Solve Day-to-day operational servicing issues.
• Reservation & Ticketing on GDS Amadeus reservation system well versed in creating Bookings, issuing tickets, reissuing, partly used reissue, full refunds and part refunds.

• Independently managed the travel Desk.
• Taking care of the entire travel arrangement, working out various options with different routings and giving the best service at all time.
• Reservation & Ticketing on GDS Amadeus reservation system.

• Handling business travel for major corporate clients.
• Reservation & Ticketing on GDS Amadeus reservation system well versed in creating bookings, issuing tickets, reissuing, partly used reissue, full refunds and part refunds.
• Reporting all document for invoicing corporate clients.