Nick Dellecave Email & Phone Number

Cincinnati, OH, US

Cincinnati, Ohio, United States

♦ Lead and develop Customer Success Teams in industry verticals to support CX and the NICE Nexidia suite of applications♦ Develop and implement client use cases by analyzing and quantifying value based on solution capability♦ Serve as the focal point for targeted accounts by establishing and driving an account plan to positive client outcomes♦ Coordinate.

Cincinnati, OH

♦ Deliver enterprise level consulting on business process adherence, benchmarking, etc.♦ Promotes Business Consulting services throughout customer organizations♦ Serve as a leader exemplifying professionalism, accountability, and ownership♦ Manage delivery teams to deploy NICE enterprise solution consulting and training♦ Identify organizational and.

Cincinnati, OH

♦ Deliver solution agnostic advisory consulting on business process adherence, benchmarking, etc.♦ Promotes Business Consulting services throughout customer organizations♦ Serve as a leader exemplifying professionalism, accountability, and ownership♦ Manage delivery teams to deploy advisory and NICE emerging solution services at the enterprise level♦.

Cincinnati, OH

♦ Drives organizational Thought Leadership and shares and leverages industry expertise♦ Promotes Business Consulting services throughout customer organizations♦ Serve as a leader exemplifying professionalism, accountability, and ownership♦ Identify organizational and behavioral leverage points to drive maximum time to value/ROI and performance segmentation.

♦ Responsible for the successful delivery of contact center performance improvement projects, resulting in highly satisfied, reference-able clients♦ End-to-end management and ownership of business consulting services♦ Deliver value added consulting services in the area of contact center performance improvement and business transformation, leveraging.

Cincinnati, Ohio Area

♦ Founded the organization as a support club in May 2007♦ Successfully acquired funds to incorporate and become tax-exempt in Fall 2011♦ Versed in State of Ohio Non-ProfitTax Law, IRS requisites, and transactional management for the organization♦ Lead core philanthropic efforts and public charity status maintenance♦ Developed 5 Year Strategic Plan for.

♦ Lead contract negotiation and vendor management for speech analytics application♦ Initiated expense reduction initiatives for process improvement♦ Supervised ongoing changes in analytics program development♦ Identified trends in calling patterns to reduce corporate churn♦ Hosted seminars with Executives to initiate and execute process changes for the.

♦ Reviewed calls for CSR’s and measure Quality♦ Developed Coaching Opportunities in a Union Environment♦ Lead Call Center projects for planning, development, and execution♦ Maintained information databases/systems for Call Centers

♦ Managed all wireless procedures for all Call Center Operations – approx. 200 employees♦ Managed all processes and operations for Postpaid, Pre-paid, Affinity, Home Security, Wireless Data and Porting♦ Lead Call Center projects and events for planning, development, and execution♦ Communicated marketing and product changes through Product Trade Shows and.

♦ Managed approximately 23,000 subscribers and vendors across 3,300 local and national accounts♦ Developed process improvements for sales teams and account management procedures♦ National Account Specialist - Subject Matter Expert♦ Created process for ordering and account discount applications♦ Porting Specialist - Subject Matter Expert♦ Created Business.

♦ Implemented reporting updates for competitive analysis and distribution♦ Assisted in development of intelligence gathering procedures♦ Distributed and developed intelligence, monitored reporting to sales, management, and executives

Bba, Marketing And Management

Activities and Societies: Kappa Kappa Psi - Upsilon Chapter, UC Bearcat Bands, Drum Major Society, UC Alumni Association2002-2006 - Drum.

Lay Pastoral Ministry Certification, Social Justice

Activities and Societies: In ProgressIn Progress

Cpm, Project Management Certification

Completed Project Management Certification