Delletia Deflora Email & Phone Number

Bedford, Texas

Associate Producer

Dallas, Tx

• Administer trainings for growth and understanding of technology and concepts• Develop, implement, and evaluate annual communications plan across the organization’s audiences• Lead the generation of online content that engages audience segments and leads to measurable action• Organize weekly live streaming service to an average of 300 people• Supervise a full production team including volunteers, cameras operators, light technicians, and musicians• Manage development, distribution, and maintenance of all print and electronic collateral including, but not limited to, newsletters, brochures, annual report, and e-newsletters

Grapevine, Tx

• Managed digital marketing solutions for 75-100 accounts on a monthly basis• Use of SEO & SEM tactics to optimize digital organic and paid traffic• Provide and explain detailed reporting to both Media Consultants and Clients when requested.• Devise marketing campaigns with the intent of creating leads and acquiring customers• Optimizes accounts to meet internal and advertisers’ specific goals, this includes analyzing client websites, categories, keywords, campaign set ups & landing pages.

The Account Executive (AE) is the face of SWOOP to the client. They manage the account budget, pitches to the client, schedule meetings and relay information from the client to the rest of the account team. The AE is top of the chain-of-command for the team - all work must first be presented to the account executive to ensure I️t falls in line with the client’s expectations.

University Of North Texas

• Organized work schedules and meetings for over 20 ambassadors• Assisted the university in reaching increased levels of applicants and enrollment through marketing campus tours to potential students• Handled the coordination and fulfilment of over 800 campus tours to university donors, potential students, and athletic recruits• Build brand recognition through local events and experiential marketing

• Attending the Sales Foundation Academy, a week-long training in Chapel Hill, NC, to learn a variety of sales techniques and relationship-building approaches • Uncover business needs through asking questions and listening • Work with UNT sales team daily to create strategic marketing campaigns for local businesses

• Worked to help promote, advertise and market a new group messaging app amongst college students. • Set up informational presentations with on and off campus organizations to demonstrate basic functions of the app.

• Build highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail• Support replenishment activities that keep the store full and abundant• Assist with floor sets, window changes, visual presentations, signage placement, etc. as directed

• Ensure high levels of customer satisfaction through excellent sales service• Assess customers needs and provide assistance and information on product features• Welcome customers to the store and answer their queries• Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis• “Go the extra mile” to drive sales• Maintain in-stock and presentable condition assigned areas• Actively seek out customers in store• Remain knowledgeable on products offered and discuss available options• Cross sell products• Build productive trust relationships with customers• Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

• Provide Second Mile Service, going above and beyond to ensure excellent customer service• Strive to build great relationships with co-workers, as all positions require teamwork• Take orders on registers, providing correct change to customers• Quickly bag and deliver food with order accuracy• Keep all condiments, cups, drinks, dessert, and other stations stocked• Maintain clean working environment• Maintain strict adherence to Food Safety procedures• Follow procedures to ensure Operational Excellence

Master Of Business Administration (Mba), Marketing

Bachelor'S Degree, Advertising Major, Marketing Minor, Alumni

Activities and Societies: Alpha Lambda Delta Honor's Society, Voice's of Praise Gospel Choir, North Texas Now Daytime Talk Show, Eagle.