Delson Dsouza

Delson Dsouza Email and Phone Number

Information Technology Administrator @ Cigna Healthcare
Mangaluru, KA, IN
Delson Dsouza's Location
Mangaluru, Karnataka, India, India
About Delson Dsouza

Experienced L2 IT Support Engineer with a strong background in advanced troubleshooting and technical support. Adept at managing complex network configurations, administering Active Directory, and providing robust IT infrastructure support. Known for a proactive approach to problem-solving, attention to detail, and excellent communication skills. Committed to delivering high-quality technical solutions and ensuring optimal system performance to support business objectives. Passionate about continuous learning and staying updated with the latest industry trends and technologies.

Delson Dsouza's Current Company Details
Cigna Healthcare

Cigna Healthcare

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Information Technology Administrator
Mangaluru, KA, IN
Website:
cigna.com
Employees:
29491
Delson Dsouza Work Experience Details
  • Cigna Healthcare
    Information Technology Administrator
    Cigna Healthcare
    Mangaluru, Ka, In
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  • Cms It Services
    L2 Information Technology Support Engineer
    Cms It Services Jul 2022 - Present
    Bengaluru, Karnataka, India
    Resolve escalated technical issues from L1 support.Perform advanced troubleshooting for hardware, software, and network problems.Install, configure, and upgrade complex software applications.Manage and maintain IT infrastructure, including servers and network equipment.Collaborate with IT teams on projects and system improvements.Document detailed solutions and maintain knowledge base articles.Perform data backups and recovery operations.Implement and enforce IT security policies and procedures.Provide training and guidance to L1 support staff.
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  • Infiniminds
    Desktop Support Engineer
    Infiniminds Nov 2020 - Apr 2022
    Mangaluru, Karnataka, India
    Provide first-line technical support via phone, email, and in-person.Troubleshoot and resolve hardware and software issues.Install and configure operating systems and applications.Document incidents and resolutions in the ticketing system.Assist with hardware and software setup and deployment.Perform routine system maintenance and health checks.Escalate complex issues to higher-level support teams.Conduct end-user training on software and system usage.
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Delson Dsouza Education Details

Frequently Asked Questions about Delson Dsouza

What company does Delson Dsouza work for?

Delson Dsouza works for Cigna Healthcare

What is Delson Dsouza's role at the current company?

Delson Dsouza's current role is Information Technology Administrator.

What schools did Delson Dsouza attend?

Delson Dsouza attended St. Philomena College, Philomena Nagar, Darbe, Puttur-574202, Vittal Pre-University College Vitla.

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