Valentina De Luca Email & Phone Number

Milano, Lombardia, Italia

Excellent ability to work in a team, with a marked propensity for a mediator role. Proactive, I always try to establish an excellent relationship with the company team and customers. Strong relational and organization skills, flexibility, problem solving andresults orientation. Quality control of the service provided (eg compliance with SLAs) precision in the details and in the form of communications to customers.Technology covered and main activities:- Responsible for cost control.- Operation team leader: ability to work with and coordinate a team also distributed over different countries.- Compliance with SLAs and project timelines through regular meetings (SAL, kickoff meetings).- I have followed projects in the areas of SIEM, Log Management and PAM/IAM, IBM X-Force Threat Management.

Milano, Italia

- Deputy Assurance Manager (North Italy) for technical area, management services and post-sales support- Service Manager, SLA compliance and project timing through periodic meetings (SAL, kickoff meeting).- Project Manager in charge of managing and controlling costs- Management and coordination of third-party suppliers in support provisioning services and project delivery (multilevel technical support).- Drafting documents (RFPs) and security policies for IT systems- Pre-sales activities: BID, sizing and commitment processes

Milano, Italia

- Involvement in pre-sales process, BID, size and effort at DGS Technology S.r.l.- Operation team leader- Project Manager and Solution Architect with end-to-end solution for customers- Solution Architect, Analysis and Implementation for SOC and SIEM solution with IBM Security QRadar, HPE ArcSight product.- Infrastructure Management of varying complexity with CyberArk technology.- Development and implementation of policies and guidelines for IT infrastructure security.- Promotion of training and awareness regarding information security.

Milan Area, Italy

- Implementing ad-hoc tools according to customer needs to fit the compliance requirements with national or international standards, ISO/IEC 27002 and 27001, PCI DSS, GDPR, corporate policies, rationalization of Privacy Guarantor measures. - Custom Engineer and management ArcSight appliances (Logger, ArcSight Management Console, Smart Connector) for log management and SIEM solution, deployment solution.I managed the relations with the customer in order to achieve the project objectives. Contents development for SIEM SOC IT / OT, Achievement Custom Source with ArcSight Flex Connector, Achievement Use-Case for Security Incident Management.- Project and Delivery Manager, HP/ArcSight Oracle-based ESM 5.x to HP ArcSight CORRE-based ESM 6.x Upgrade Migration for log management and SIEM solution. Strengthening internal project to migrate in a modern infrastructure in order to achieve better performance.I managed the relations with the customer in order to achieve the project objectives.- Custom Engineer and management ArcSight appliances (Logger, Connector, Smart Connector) for log management and SIEM solution.I managed the relations with the customer in order to achieve the project objectives.- Custom Engineer on SIEM ArcSight (upgrade ArcSight appliance and management).

Milan Area, Italy

Information Technology - Networking• Configuration, user registration and their troubleshooting IP telephony (vendors Cisco, ShoreTel and Avaya) and Configuration ShoreTel Call Manager v.7.• Configuration on Cisco Unified Communications Manager v.7 at NOC Saipem S.p.A.• Configuration Voice Gateway 20x Series on CUCM.• Network Switching/Routing L2/L3 (mainly Cisco)• Configuration Cisco Aironet AP and management through the Wireless Control System (WCS) and Wireless LAN Controllers (WLC).• Voice/Date migration, with remote support technicians on site and testing at NOC Saipem S.p.A.

Enna, Italia

- study and implementation of a monitoring system of the corporate network via SNMP.- implementation of a wireless network and Creation of a system monitoring and optimizing the QoS.Skills:- Information Technology & Telecommunication: Excellent knowledge of architecture and network protocol TCP / IP;- Ability to design, installation and configuration of LAN and Internet Services (FTP, HTTP, DNS, DHCP)- Configuration of network devices: Cisco, Proxim.- Knowledge of routing protocols and configurations;- Knowledge of Linux distribution for embedded devices: OpenWRT;- Past experience on wireless devices with 802.11 protocol;- Use of design software for network simulator (Packet Tracer),to traffic analysis (Wireshark) and to create virtual machines (VMware) ect.

Specialized Degree In Telematics Engineering, Telematics Engineering

Activities and Societies: Thesis: “Intelligent Information Processing: the Semantic Web”. 2th level’s degree obtained on 22/03/2010 end.

Degree In Telematics Engineering

Activities and Societies: Project presentation at the “Med-Hoc-Net 2006 (the Fifth Annual Mediterranean Ad Hoc Networking Workshop)”.