Delvin B. Email & Phone Number

Experienced and solution-oriented System Administrator with over eight years of progressive experience in IT. Proficient in Microsoft 365, Intune, Domain Controllers, and Teams Video Conferencing. Skilled in AWS, TCP/IP protocols, DNS, VPN, Azure AD, and Microsoft Defender.Notable achievements:• Managed a $240K IT asset pool, optimizing operations through efficient procurement and software management.• Implemented service-level improvements, achieving a 99.9% incident resolution rate and reducing customer wait time by 15%.• Conducted cost-saving IT training sessions, resulting in a 30% increase in staff productivity and savings of over $12K in outsourced training costs.• Reduced the IT budget by $45K annually while maintaining service quality, demonstrating strong financial acumen.• Developed and implemented an Autopilot onboarding process, enhancing the onboarding experience for new hires.• Administered Intune application management, ensuring seamless access to critical business applications across 500+ devices, thus reducing user downtime.• Collaborated with the IT security team to implement Intune-based mobile threat defense measures, resulting in a 25% reduction in security incidents through the enforcement of conditional access policies.• Monitored Intune service health and performance, maintaining a 99.9% uptime and improving system reliability.• Enforced Intune policies and compliance settings, achieving a 98% compliance rate, ensuring data security, and meeting regulatory requirements.• Improved mobile device inventory accuracy by 95% through regular audits and reconciliation processes, optimizing asset management and license compliance.Education: Information Technology Administrator Diploma (TriOS College)Certifications: A+, Network+, Microsoft Certified Professional (MCP)

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  Trios College Business Technology Healthcare

  It Network Administration