Alessandro De Marco

Alessandro De Marco Email and Phone Number

Global Director, Customer Success Management @ DeepL
Cologne, NRW, DE
Alessandro De Marco's Location
Cologne, North Rhine-Westphalia, Germany, Germany
About Alessandro De Marco

Experienced international leader in SaaS and specialist in Customer Success Management, internationalization and market expansion. Solid track record of customer retention and customer revenue growth. Enthusiastic about managing and motivating people to deliver excellent service to customers. Great passion for bringing cultures and people together to build high-performing teams that are dedicated to exceed customer expectations and drive operational excellence.

Alessandro De Marco's Current Company Details
DeepL

Deepl

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Global Director, Customer Success Management
Cologne, NRW, DE
Website:
deepl.com/en/translator
Employees:
1563
Alessandro De Marco Work Experience Details
  • Deepl
    Global Director, Customer Success Management
    Deepl
    Cologne, Nrw, De
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  • Deepl
    Global Director, Customer Success Management
    Deepl Mar 2023 - Present
    Köln, Nordrhein-Westfalen, Deutschland
    Responsible for scaling and leading global customer success management. Building thoughtful customer success strategies that align with business objectives and customer outcomes to drive customer excellence.
    View
  • Trusted Shops
    Head Of Gtm Italy
    Trusted Shops Oct 2021 - Jan 2023
    Köln, Nordrhein-Westfalen, Deutschland
    • Country Management and Commercial Director for GTM Italy• leading 5 team leads and 20+ employees across Europe• Managing the disciplines of New Business, Customer Success, Account and Partner Management• orchestrating commercial disciplines to achieve operational excellence• initiator and driver for market expansion of Trusted Shops in Italy• successfully achieved portfolio growth of 63%
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  • Trusted Shops
    Director Customer Success International
    Trusted Shops Dec 2020 - Dec 2021
    Köln, Nordrhein-Westfalen, Deutschland
    • leading 3 team leads and 20+ employees across Europe• responsible for CSM activities in all international markets • initiator for defining and executing strategy plans for usage enablement and customer retention• internal ambassador for internationalization• Churn Fighter
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  • Trusted Shops
    Team Lead Customer Success International
    Trusted Shops Jun 2018 - Dec 2020
    Köln Und Umgebung, Deutschland
    • leading a team of 9 International Customer Success Managers• responsible for the markets Benelux, Italy, Northern and Eastern Europe• operational supervision of the daily business• establishing the "Customer Success DNA" within the team• strategical development and coaching of the team in order to achieve the maximum outcome in Churn reduction and contract expansion
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  • Trusted Shops
    Key Account Manager D/A/Ch
    Trusted Shops May 2016 - May 2018
    Köln Und Umgebung, Deutschland
    • responsible for Key Account clients within the DACH region (Germany, Austria, and Switzerland)• strategic development of Key Account partnerships• grow the market share within the DACH region• consulting large companies and groups on projects related to the area of conversion optimisation and customer feedback management.• establishing relationships with top decision makers and C-level executives in order to develop and execute new sales and upselling… Show more • responsible for Key Account clients within the DACH region (Germany, Austria, and Switzerland)• strategic development of Key Account partnerships• grow the market share within the DACH region• consulting large companies and groups on projects related to the area of conversion optimisation and customer feedback management.• establishing relationships with top decision makers and C-level executives in order to develop and execute new sales and upselling opportunities.• planning and managing the relationship with Key Accounts Show less
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Alessandro De Marco Skills

E Commerce Intercultural Sensibility Teamwork Creative Problem Solving Sales International Relations Leadership Marketing Strategy Strategisches Management Online Marketing Social Media Planning And Organization Vertrieb Business Strategy Kommunikation Crm Marketing Strategy Soziale Medien Internationales Marketing Marketing Communications Unternehmensstrategie Strategie International Marketing Online Marketing

Alessandro De Marco Education Details

Frequently Asked Questions about Alessandro De Marco

What company does Alessandro De Marco work for?

Alessandro De Marco works for Deepl

What is Alessandro De Marco's role at the current company?

Alessandro De Marco's current role is Global Director, Customer Success Management.

What schools did Alessandro De Marco attend?

Alessandro De Marco attended Ku Leuven, Sgh Warsaw School Of Economics, Isit, Fachhochschule Köln, Berufskolleg Kaufmannsschule Der Stadt Krefeld.

What are some of Alessandro De Marco's interests?

Alessandro De Marco has interest in Human Rights, Animal Welfare, Environment, Arts And Culture.

What skills is Alessandro De Marco known for?

Alessandro De Marco has skills like E Commerce, Intercultural Sensibility, Teamwork, Creative Problem Solving, Sales, International Relations, Leadership, Marketing, Strategy, Strategisches Management, Online Marketing, Social Media.

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