Demarcus Burks Email & Phone Number

Dallas, TX, US

Santa Barbara, CA, US

• Managed over 1100 coast-to-coast calls monthly at a 98% quality rate.
• Improved overall team scores by 12% by conducting weekly meetings & team building sessions.
• Helped pandemic-affected families receive $2.5M in rent relief in three months.
• Won “Top Converter” the last three quarters. Over 45% of clients scheduled an in-person tour.
• Provided clients with solutions after assessing their needs via telephone.
• Increased total overall payout for clients during the pandemic and delivered tailored instruction on how to work our systems.

Addison, TX, US

• Oversaw the process that led to 100+ clients securing $10M+ in multiple insurance products.
• Trained 30+ agents on the recruiting and sales processes within the organization.
• Led a team that fulfilled 65% of the broker’s senior promotion, which exceeded the intended quota.
• Earned performance awards that resulted in a 30% contract raise in 30 days and became an “Annuity Club Member”.

Cranberry Township, Pennsylvania, US

• Drove 20-30% of the daily revenue in the South & West Region
• Built relationships with drivers to help negotiate the carrier rates
• Understood metrics that led to team profitability including call stats, variance, revenue, etc.
• Managed a work 200-250 loads in the South & West Region.
• Negotiated rates and built relationships with drivers that resulted in saving 15% on transportation costs.
• Achieved a 99% delivery rate per 100 loads.

Purchase, New York, US

• Analyzed supply chain configurations by ensuring data consistency, model understanding, and areas of improvement for our portfolio of products
• Constructed the daily transportation optimization metric to over 30 traffic centers, incorporating recommendations to help achieve key performance indicators
• Handled 1.2 million shipments annually accounting for nearly $1.5 million in annual transportation costs