Demet Ergun
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Demet Ergun Email & Phone Number

CS Development lead @ Howspace | Customer Success, Marketing Communications | Leading development projects for seamless customer experience at Howspace
Location: Stockholm, Stockholm County, Sweden 17 work roles 5 schools
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Role
CS Development lead @ Howspace | Customer Success, Marketing Communications | Leading development projects for seamless customer experience
Location
Stockholm, Stockholm County, Sweden
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Who is Demet Ergun? Overview

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Demet Ergun is listed as CS Development lead @ Howspace | Customer Success, Marketing Communications | Leading development projects for seamless customer experience at Howspace, a company with 46 employees, based in Stockholm, Stockholm County, Sweden. AeroLeads shows a matched LinkedIn profile for Demet Ergun.

Demet Ergun previously worked as CS Development lead at Howspace and Key Account Manager at Howspace. Demet Ergun holds Master'S Degree, Business Administration, Management And Marketing from Umeå University.

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Howspace

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Profile bio

About Demet Ergun

As a dedicated professional with a proven track record of driving customer success and fostering business growth, I am passionate about enhancing the customer experience and developing innovative strategies that align with organizational goals. With 15 years of experience in FMCG, SaaS, NGO's and Recruitment industries, I have honed not only my strategic and analytical skills but also my exceptional people skills, which allow me to build strong relationships with clients and colleagues alike.I thrive on networking and connecting with diverse stakeholders, leveraging these relationships to unlock opportunities and drive collaboration. My ability to understand customer needs and translate insights into actionable strategies has resulted in programs that not only enhance client satisfaction but also contribute to overall business objectives.Now, I am eager to take the next step in my career as a leader in customer relations or business development, where I can utilize my people-centric approach and networking acumen to drive strategic initiatives that foster growth and cultivate a customer-centric culture. Let’s connect and explore opportunities to collaborate on creating outstanding customer experiences and innovative business solutions!

Listed skills include Marketing, Business Strategy, Press Releases, Customer Service, and 15 others.

Current workplace

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Howspace
Howspace
CS Development lead @ Howspace | Customer Success, Marketing Communications | Leading development projects for seamless customer experience
helsinki, uusimaa, finland
Website
Employees
46
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17 roles · 17 years

Demet Ergun work experience

A career timeline built from the work history available for this profile.

Cs Development Lead

Current

Stockholm, Stockholm County, Sweden

Holding the role as CS Development lead in Howspace means leading development projects for the customer success team, managing the Customer experience team and continuing the development of how we create a seamless customer experience from Supporting tools & services to Key account processes.- Responsible for developing the Customer Success Management.

Apr 2023 - Present

Key Account Manager

Current

Stockholm, Stockholm County, Sweden

Key Account Manager: - Managed key accounts at Howspace, including clients from the public sector to the private industry.- Worked with complex sales processes such as creating frame work agreements and organizational transformation services for the entire function- Led change management and facilitated workshops for clients.- Business development and new.

Apr 2023 - Present

Business Development & Customer Success Manager

Stockholm, Sverige

Apr 2019 - Jun 2024

President

Stockholm, Stockholm, Sverige

  • Fatta is a non-profil organisation working towards a world free of sexual violence. In 2018 we celebrated being bringing a consent based law to Sweden. In 2021 we made sure every child is taught consent culture from.
  • Financial responsibility: Setting budgets, selling our services
  • Strategic developments: Such as creating partnership models with larger enterprises, developing
  • Driving opinion: Meeting decision makers & people in power to ensure society, law and humantiy goes hand in hand.
  • Developing internal and external communication.
  • Leading people: Ensuring there is possibility for development and growth in a predominantly volunteer based organisation.
Feb 2021 - Mar 2024

Vice President

Stockholm, Sverige

Feb 2020 - Jan 2021

Board Member

Stockholm, Stockholm County, Sweden

Was brought in as a co-opted board member to manage the Fatta merchandise team, and focused on developing their new merch with a sustainable mindset. The aim was reduce the cost of kept inventory and ensure what the offer stands the continuously changing fast fashion. Being fashionable without being fast.

Jul 2019 - Feb 2020

Mentor

Stockholm, Stockholm, Sverige

Mar 2020 - Dec 2020

Group Marketing Production Manager

Stockholm, Sweden

Interim production manager for the in-house Creative team, coordinating, project leading, building campaigns and managing creative projects within the Group function as well as Academic work’s sister companies.

May 2019 - Oct 2019

Group Candidate Experience Manager

Stockholm, Sweden

Managing candidate experience related projects throughout the Academic Work organisation from a Group perspective. From the second a candidate first gets in touch with the brand to when they are hired by or through Academic work. The role can be compared to E-commerce management adjusted for the recruitment industry. The unique way of viewing ones.

Aug 2018 - Oct 2019

Pos Category Buyer

Stockholm, Sweden

Category and brand manager: Bar tools, Presentation tools, Executive gifts, permanent & disposable displays Responsible of product development and purchasing all aforementioned categories throughout the TAC portfolio. Coordinating and negotiating with several stakeholders and suppliers. Additionally, I was responsible for CSR and sustainable procurement.

Sep 2016 - Jul 2018

Pos Coordinator & Logistics Manager

Stockholm, Sweden

Responsibility of full POS Logistics and supply chain, management of the third party warehouse staff and control tower. Project leading internal efficiency projects, one of which was creating new streamline invoicing systems and setting up a new purchasing processes. Additionally managing the internal e-commerce platform, as well as coordinating all.

Jan 2014 - Nov 2016

Consultant

Administrative work at Panalpina AB in Stockholm, where my main tasks consists of organizing and archiving orders and company files.

Oct 2013 - Nov 2013

Master Thesis

Wrote my master thesis for Rättviseförmedlingen throughout the spring semester of 2013. The aim was to investigate how purely web based Non-profit organizations can grow through an operational and financial perspective. In addition the final aim was to supply the organization with recommendations to accomplish the aforementioned.

Jan 2013 - Jun 2013

Summer Associate

Lisbon

During my time at Business Sweden I assisted the trade commissioner and project leader with organizing meetings, organizing company visits, collection information and to analyse data needed for various consulting assignments. I was also given the rare opportunity to participate in business meetings, which gave me an insight into how market analyses and.

Jun 2011 - Sep 2011

Insurance Broker

Chartis

Worked as a insurance broker for Chartis Europe S.A where I had the opportunity to form health insurances suitable for the customer and his or her best interest.

Jan 2009 - Feb 2011

Project Leader

Usbe -Entreprenomen

The school year of 2009-2010 I was elected as the project leader of The Entrprenomen. As the project leader of The Entreprenomen I had to deal with all the marketing associated with the project, arrange inspiring lecturers, plan and execute the weekly event for one year. I was also a good sounding board for the students since I participated and won the.

2009 - 2010 ~1 yr
Team & coworkers

Colleagues at Howspace

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5 education records

Demet Ergun education

Master'S Degree, Business Administration, Management And Marketing

Ethics & Philosophy

Within the fields of business and practical ethics at Stockholm university. The course covered everything from basic practical ethics to a.

Undergraduate, Business Administration

Within Marketing, International business, Communication for leaders, Management and HR at UC Berkeley Summer Sessions of 2012 from.

Undergraduate, Political Science

Yildiz Technical University

Studied a semester abroad at Yildiz Technical University in Istanbul. Attended classes within: international relations, political theory.

FAQ

Frequently asked questions about Demet Ergun

Quick answers generated from the profile data available on this page.

What company does Demet Ergun work for?

Demet Ergun works for Howspace.

What is Demet Ergun's role at Howspace?

Demet Ergun is listed as CS Development lead @ Howspace | Customer Success, Marketing Communications | Leading development projects for seamless customer experience at Howspace.

Where is Demet Ergun based?

Demet Ergun is based in Stockholm, Stockholm County, Sweden while working with Howspace.

What companies has Demet Ergun worked for?

Demet Ergun has worked for Howspace, Fatta!, Maktsalongen, Academic Work, and The Absolut Company.

Who are Demet Ergun's colleagues at Howspace?

Demet Ergun's colleagues at Howspace include Liisa Marsio, Eero Nukari, Mayara Pinoges, Arttu Kotakorpi, and Jesse Koukku.

How can I contact Demet Ergun?

You can use AeroLeads to view verified contact signals for Demet Ergun at Howspace, including work email, phone, and LinkedIn data when available.

What schools did Demet Ergun attend?

Demet Ergun holds Master'S Degree, Business Administration, Management And Marketing from Umeå University.

What skills is Demet Ergun known for?

Demet Ergun is listed with skills including Marketing, Business Strategy, Press Releases, Customer Service, Microsoft Excel, Nonprofits, Marketing Communications, and Project Management.

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