Demet Ergun Email & Phone Number

Stockholm, Stockholm County, Sweden

Holding the role as CS Development lead in Howspace means leading development projects for the customer success team, managing the Customer experience team and continuing the development of how we create a seamless customer experience from Supporting tools & services to Key account processes.- Responsible for developing the Customer Success Management (CSM).- Implemented new tools and optimized workflows- Conducted internal training for onboarding and further development of the Key Account role.- Shared leadership and responsibility with the Head of CSM for 20 employees, with responsibilities divided according to role and area of expertise.- Managed the Customer Experience team, transforming from reactive customer service to proactive customer experience, achieving an NPS score of 80 globally.- Developed new pricing models and service packages for different customer segments.- Developed data analyses of customer behavior & data driven decision making

Stockholm, Stockholm County, Sweden

Key Account Manager: - Managed key accounts at Howspace, including clients from the public sector to the private industry.- Worked with complex sales processes such as creating frame work agreements and organizational transformation services for the entire function- Led change management and facilitated workshops for clients.- Business development and new account management, including implementation and development responsibilities.- Leadership and direct reports including setting KPI’s, OKR’s and budgets.

Stockholm, Sverige

Stockholm, Stockholm, Sverige

Fatta is a non-profil organisation working towards a world free of sexual violence. In 2018 we celebrated being bringing a consent based law to Sweden. In 2021 we made sure every child is taught consent culture from the first year of school, and we're now aiming to ensure that everyone received the legal support they are entitled to when experiencing sexual violence. As the president of Fatta I have lead a board of 11 members and an organisation of 40 activists and our employees. We are mainly a volunteer based organisation, meaning all we do is based on engagement and passion for our main mission. Leading the organisation includes • Financial responsibility: Setting budgets, selling our services• Strategic developments: Such as creating partnership models with larger enterprises, developing • Driving opinion: Meeting decision makers & people in power to ensure society, law and humantiy goes hand in hand.• Developing internal and external communication.• Leading people: Ensuring there is possibility for development and growth in a predominantly volunteer based organisation. • Change management: An organisation like Fatta was highly affected by the pandemic, which has resulted in the need of organisational changes and restructures.• Sales: Being the president of the organisation I have driven sales processess that are complex and consultitative. Ensuring the survival of the organisation enforced me to singlehandedly do large deals, have a constant pipeline and build new services to sell.

Stockholm, Sverige

Stockholm, Stockholm County, Sweden

Was brought in as a co-opted board member to manage the Fatta merchandise team, and focused on developing their new merch with a sustainable mindset. The aim was reduce the cost of kept inventory and ensure what the offer stands the continuously changing fast fashion. Being fashionable without being fast.

Stockholm, Stockholm, Sverige

Stockholm, Sweden

Interim production manager for the in-house Creative team, coordinating, project leading, building campaigns and managing creative projects within the Group function as well as Academic work’s sister companies.

Stockholm, Sweden

Managing candidate experience related projects throughout the Academic Work organisation from a Group perspective. From the second a candidate first gets in touch with the brand to when they are hired by or through Academic work. The role can be compared to E-commerce management adjusted for the recruitment industry. The unique way of viewing ones candidates as consumers on the web is what has made my time at Academic work successful and engaging.

Stockholm, Sweden

Category and brand manager: Bar tools, Presentation tools, Executive gifts, permanent & disposable displays Responsible of product development and purchasing all aforementioned categories throughout the TAC portfolio. Coordinating and negotiating with several stakeholders and suppliers. Additionally, I was responsible for CSR and sustainable procurement within the POS team which included creating eco-design handbooks, issuing CSR audits and resulted in a project to move to biodegradable plastics for POS.

Stockholm, Sweden

Responsibility of full POS Logistics and supply chain, management of the third party warehouse staff and control tower. Project leading internal efficiency projects, one of which was creating new streamline invoicing systems and setting up a new purchasing processes. Additionally managing the internal e-commerce platform, as well as coordinating all purchases throughout the TAC portfolio, structuring buying events, coordinating market demands and invoicing.

Administrative work at Panalpina AB in Stockholm, where my main tasks consists of organizing and archiving orders and company files.

Wrote my master thesis for Rättviseförmedlingen throughout the spring semester of 2013. The aim was to investigate how purely web based Non-profit organizations can grow through an operational and financial perspective. In addition the final aim was to supply the organization with recommendations to accomplish the aforementioned.

Masters of science in Business Administration at Umeå school of business. Double major in Marketing and Management.

Lisbon

During my time at Business Sweden I assisted the trade commissioner and project leader with organizing meetings, organizing company visits, collection information and to analyse data needed for various consulting assignments. I was also given the rare opportunity to participate in business meetings, which gave me an insight into how market analyses and establishment strategies were formed.

Worked as a insurance broker for Chartis Europe S.A where I had the opportunity to form health insurances suitable for the customer and his or her best interest.

The school year of 2009-2010 I was elected as the project leader of The Entrprenomen. As the project leader of The Entreprenomen I had to deal with all the marketing associated with the project, arrange inspiring lecturers, plan and execute the weekly event for one year. I was also a good sounding board for the students since I participated and won the final pitching the previous year.

Master'S Degree, Business Administration, Management And Marketing

Ethics & Philosophy

Within the fields of business and practical ethics at Stockholm university. The course covered everything from basic practical ethics.

Undergraduate, Business Administration

Within Marketing, International business, Communication for leaders, Management and HR at UC Berkeley Summer Sessions of 2012.

Undergraduate, Political Science

Studied a semester abroad at Yildiz Technical University in Istanbul. Attended classes within: international relations, political theory.

Portuguese Culture And Language