Demetri Sofocleous Email & Phone Number

London, United Kingdom

London, United Kingdom

Projects Objectives:PP Web and App- Continuous feature iteration releases to delivery richer functionality to the millions of Priority Pass customers who engaged via web and app.CMS Migration and Decommission- Completed migration from CMS platform Commonspot to Sitecore and decommissioning thereafter of the Commonspot solution that was due to become unsecure and no longer supported.Delivery of multiple new products/propositions- Delivering the ability to on board circa 250K… Show more Projects Objectives:PP Web and App- Continuous feature iteration releases to delivery richer functionality to the millions of Priority Pass customers who engaged via web and app.CMS Migration and Decommission- Completed migration from CMS platform Commonspot to Sitecore and decommissioning thereafter of the Commonspot solution that was due to become unsecure and no longer supported.Delivery of multiple new products/propositions- Delivering the ability to on board circa 250K customers for clients such as Citi and Elo Bank to the new product and proposition funnels to enable access to the Priority pass suit. Operational Efficiency Project.- To build, test and deploy the ability to automate multiple manual billing data process to reduce overhead on business resources at month end.Responsibilities, specific duties included, but were not limited to: • Being responsible for all aspects of projects from the initiation through to completion and handover to production / client.• Managing key stakeholder & sponsor expectations • Facilitating the definition of project scope, goals and deliverables • Leading the planning of the project to produce a project plan and schedule • Monitoring and tracking project progress and deliverables using appropriate tools • Submitting progress reports to stakeholders and senior managers • Ensuring project scope is controlled • Managing project budgets • Ensuring appropriate project documentation is produced and published • Identifying and mitigating project risks and issues • Driving cross-functional project teams to achieve project objectives, providing appropriate direction and support • Creating a working environment that allows everyone to work to the best of their abilities • Working with suppliers and sub-contractors as appropriate • Identify and implement appropriate remediation actions to bring project back into control as required • Conduct retrospectives and post project reviews to identify lessons learned Show less

Ipswich, United Kingdom

Projects Objective:My Flow Portal Project- Delivery of a new and improved customer portal solution with improved end user experience, as well as increased functionality to the business for marketing abilities.My Flow Quoting Portal Project- This project was a pure cost saving project to reduce the business need to rely on 3rd party sign up sites at a cost per sign up.Avaya Soft Telephony Project- The introduction of soft Telephony with integrated CRM functionality. Delivered in a… Show more Projects Objective:My Flow Portal Project- Delivery of a new and improved customer portal solution with improved end user experience, as well as increased functionality to the business for marketing abilities.My Flow Quoting Portal Project- This project was a pure cost saving project to reduce the business need to rely on 3rd party sign up sites at a cost per sign up.Avaya Soft Telephony Project- The introduction of soft Telephony with integrated CRM functionality. Delivered in a phased approach allowing staged introduction of Phone, Email and Webchat. BAU CRM Campaigns- Running industry regulated projects like Annual Reviews to ensure the business is compliance with Ofgem regs.Responsibilities, specific duties included, but were not limited to: • Creation and management of Project documentation, including Brief, PID etc. • Identify and resolve risks or issues threatening the project, using risk and issue register• Creation and ongoing maintenance of project plans • Creation of management and stakeholder reports as required • Manage teams capable of delivering work packages to agreed scope, budget and timeline tolerances • Management of Change Requests in line with corporate policy • Feed into Project Management process improvement Ensuring delivery of “legacy” CRM features/enhancements Show less

Ipswich, United Kingdom

Responsibilities, specific duties included, but were not limited to: • Supporting the Change Approval Board (CAB). • Monitoring Cherwell change requests. • Support to project meetings chaired by the IT PM, which includes maintaining a log of all actions and deadlines. • Producing draft project plans using MS Visio and MS Project. • Updating the Clarizen (or similar) project management monitoring tool. • Maintain and monitor the Risk, Assumptions, Issues and Dependencies… Show more Responsibilities, specific duties included, but were not limited to: • Supporting the Change Approval Board (CAB). • Monitoring Cherwell change requests. • Support to project meetings chaired by the IT PM, which includes maintaining a log of all actions and deadlines. • Producing draft project plans using MS Visio and MS Project. • Updating the Clarizen (or similar) project management monitoring tool. • Maintain and monitor the Risk, Assumptions, Issues and Dependencies (RAID) log. • Manage small projects/minor works as directed by the IT PM or the Group IT Director. • Produce reports for programmes and projects as required by the IT PM. • On the ISG procurement system, submit and monitor all purchase orders for the Project Manager. • Any other work as required by the Group IT Director, his deputies or the Group IT PM.Key Project Delivered:Hardware Refresh ProjectMobile consolidation and Migration APN ProjectPolycom UpgradeBack end system updates and upgrades. Show less

London, United Kingdom

Responsibilities, specific duties included, but were not limited to: • Providing administrative support to the team• Sticking to strong project management practices and workflows• Meeting with clients and discussing their projects and goals• Setting timelines, schedules and budgets for projects and managing these with the team• Liaising with and managing relationships between client and suppliers• Understand briefs and the creative process to help identify the best… Show more Responsibilities, specific duties included, but were not limited to: • Providing administrative support to the team• Sticking to strong project management practices and workflows• Meeting with clients and discussing their projects and goals• Setting timelines, schedules and budgets for projects and managing these with the team• Liaising with and managing relationships between client and suppliers• Understand briefs and the creative process to help identify the best methods and approaches• Proactively identifying and solving issues and mitigating risksKey Projects Delivered: Network Rail’s NPE ProjectProcess Development ProjectBusiness Development Project Show less

Education record

Education record