Demetri Smit Email & Phone Number

Western Cape, South Africa

South Africa

Durbanville, Western Cape, South Africa

Handle multi-client support issues, questions or queriesSupport via email, ticketing system (Freshdesk) and phoneEscalate issue when needed to developing teamHandle / manage all client hardware and software requests for quotingDesign and setup Power BI projectsUse Microsoft Office 365 for daily tasks including Excel, Word, Outlook, etc.Generate weekly reports for the support deskRemotely connect to VPN and RDPs View and edit data in SQL when neededWork and assist clients with warehouse softwareDesign workflow systems and other applications on Device Magic platform for clientsSupport multiple software packages (including multiple warehouse software and workflow / sign-on-glass application)Using Microsoft Teams, Zoom and Google meet to conduct meetings and communicateIntegration with multiple software platformsWork remotely or onsite when neededSupport and Setup Warehouse management software, including Ador and Macro WMS

Cape Town, Western Cape, South Africa

Manage Support & Repair Department in all areasLiaise with other department (Sales, Production, Development, Dispatch, etc.)Telephonic, email & walk-in technical support and assistanceManage & assist all client electronic repairsRemote desktop, technical assistance, basic and advance troubleshootingCompiling / drawing wiring diagrams & documents for clientsNational / international support via e-mail & telephoneSetup and manage PBX & telecoms system for the company (from scratch, including Hunt-list, Queues, IVR menus, etc.)Assist Management with overflow tasks, etc.

Cape Town, Western Cape, South Africa

Maintaining & repairing electronic equipment / devices in the field and office.Setup and Install machines for new and existing customers.Respond in required ETA and do fault finding / repairs on machines and devices.Do troubleshooting and fault finding over the phone to resolve problem telephonically.

Cape Town, Western Cape, South Africa

Setup computer workstations and servers including network configurationsMaintaining, servicing & repairing of computers and other electronic equipment, etc.Setting up printers and devices for local or network useAdministration dutiesCustomer call centre technical / logistical support experienceExperience at Foschini Group, Shoprite / Checkers Group, Pick ‘n Pay, Clicks, Woolworths, Truworths, Spar, etc.)