Demetrius Mitchell Email & Phone Number

*Provide Technical Support to customers experiencing computer technical issues on our website. *Responsible for Remoting into customers' computers safely and securely while resolving issues that prevent our web site from functioning at its highest level.*Utilize various software and applications to perform some of the troubleshooting required to assist customers. *Perform non-technical support duties that includes but not limited to processing payments and withdrawals, creating accounts, providing critical information and assisting in other areas when necessary.

Lexongton

Orchestrate and coordinated The Army Strong Challenge in High Schools in five different states (Kentucky, Ohio, Pennsylvania, Tenneessee, and Alabama).Promoted physical fitness amongst high school students with various tactics to enhance their understanding of it. Assisted with the preparation and events of the Rivalry Series High School Football games by aiding in the presentation of the Scholar Athlete Award and Army Strong Challenge prior to the game or during halftime. Responsible for data entry and tracking inventory of equipment and assurance that they were sorted and sent off according to protocol. Assisted with daily event reports.

Lexington, Kentucky Area

-Assisted KSHP members with inquiries on their insurance coverage-Updated members’ pharmacy/dental/ medical eligibility status-Adjusted critical information on members file using CRM database to make those changes-Communicated with different providers, vendors, and billers in effort to resolve member issues.-Adhered to all HIPPA policies and regulations while communicating with over fifty members/ providers on a daily basis via incoming/outgoing calls

Richmond, Ky

-Developed the summer, fall, and spring semester schedule for the student facility employees-Responsible for hiring thirteen new employees through a hiring process that included evaluating applications and resumes, conducting interviews, and deciding and finalizing on all decisions-Prepared monthly meeting agendas and coordinated monthly staff and supervisor meetings-Assisted with coordinating EKU 2011 Annual Trilithon with EKU Campus Recreation Center-Responsible for tracking missing equipment and taking appropriate steps to get it returned.-

•Supervised over fifty student facility employees•Handled all medical emergency responses and risk management decisions on shift•Verifed all sales and ensured the accurate cash register count at the end of each shift •Recorded Daily Shift Report •Responsible for handling all personal training purchases