Everyday tasks of office maintenaince, regulations and space usage for 99designs staff locally and visitingOrganising in office, venue and virtual events for celebrationsAssisting with onboarding for new starters and providing a welcoming experience to staff throughout their onboarding journeyWorking on projects with internal and external stakeholdersProviding further assistance for the People Ops team for D&I, internal training, hiring processes and general questionsCoordination of external and internal events, catering and meetups for internal and external guests

Responsible for suggesting methods to improve area operations, efficiency and service within the Customer Support Team focusing on the client experience perspectiveUsed appropriate judgment in upward communication regarding department and customer concernsExercised cross functional collaboration with the Designer Support, Product and Engineering teams to ensure that both the customer and designers needs are met to our satisfaction and best standardsAccount Management - establishing strong relationships and provided fast, in-depth, priority support for clients

Part of the Garrison contract providing assistance for appointments for Defence Australia. Liasing internally and externally to book urgent and non-urgent medical appointments. Knowledge and learning of medical practices, requirements and protocols to ensure the best support is provided. Daily and weekly targets for urgencies and working with interstate teams.

Team support for 4 Account Managers across Melbourne, Queensland, Western AustraliaBriefing the production team through Teamwork and Bootcamp on campaign creativeobjectives and outcomesCommunications managing between Ad Ops, Sales and Production teams across accountsWeekly monitoring of campaign tracker for Account ManagersDispatching update reports weekly and generating campaign summariesManaging client expectations of campaigns across under deliveries including targetingchanges, budget shifting and creative recommendations

Building relationships with commercial clients and customersOngoing training and product knowledge of kitchen equipment (domestic & commercial)Processing and responding to orders and enquiries both in store and over the phoneLiaising with purchasing ensuring stock orders are up to date

Retail space working with global renowned Nike sportswear and running productsUtilising knowledge and learnings provided by Nike to provide customers with the best possible buyers experienceStock management, stocktake duties, ordering and store deliveriesIn a department store setting, working with 2 POS processes and rewards programs

Food and beverage service for functions of various sizesLiasing with green room guests for functions Setting up and packing down eventsRegular training for food and beverage packages, RSA & OHS