Deming Cassity Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pennsylvania, United States

Atlanta, Georgia, United States

United States

United States

United States

I am part of a veteran team of enterprise software technologists with CRM, big data, integration, and security backgrounds. We’re also marketing, sales, and customer success professionals ourselves. We have built the product we wish we had earlier in our careers, and I help design how to leverage our solution for our biggest clients.

United States

Atlanta, Georgia, United States

Greater Atlanta Area

Medallia's mission is simple: to create a world where companies are loved by customers and employees alike...and I'm so happy I get to put my geekiness towards this cause!Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance.

San Mateo, Ca

- Develop customized presentations, demonstrations and prototypes of our software to articulate use cases and value to the customer- Participate in selling the value of Jobvite products using multiple channels, including phone, presentation, and live/online product demonstrations- Support the sales team by taking a consultative role in prospective customers’ evaluation processes, including making configuration recommendations, providing best-practice guidance, and explaining integration capabilities- Articulate and educate on technical and architectural concepts to a variety of audiences, including developers, architects, and IT professionals- Respond to functional and technical elements of RFPs as necessary, leverage and build upon existing knowledge base- Master and maintain detailed knowledge of Jobvite’s product-suite configuration options- Stay up-to-date on product releases and new features, assist in training new hires and colleagues in the field- Document and communicate product feedback and new requirements from the field

San Mateo, Ca

Consistently achieved high customer retention and high year-over-year renewal rates by executing win/win strategies for contract renewals that maximize contract value while protecting and enhancing the customer relationshipExecuted all phases of the retention/renewal lifecycle including communication, negotiation, revisions to terms and conditions, obtaining contract signatures, and filing appropriate paperwork to maximize account growth as well as upsell/cross-sell opportunities when appropriateAccurately maintained a rolling six-month forecast of renewals and a dashboard of customer statusWorked with customers to understand their unique goals and business processes as well as provide expert knowledge of our application to the customer, uncover roadblocks, and deliver strong account management capabilitiesIdentified and managed risk throughout the year though proactive touch points and take the lead in developing resolution strategiesActed as a liaison between our Product Management and Engineering teamsCollaborated with internal resources (Product Management, Customer Success, Account Executives, etc…) by providing important customer feedback, process-improvement suggestions, new troubleshooting tips to develop comprehensive 'win' strategiesDeveloped technical solutions to be posted to both internal and external knowledge base

San Mateo, Ca

-Support a book of higher revenue clients in conjunction with the sales team-Help client understand metrics and measure ROI to optimize their pay-per-click advertising campaigns-Ensure consistency amongst brand accounts-Consult with prospective clients as a product expert

Mountain View, Ca

-Provide support, direction and attention to all clients in a large book of small business clients across all industries-Help client understand metrics and measure ROI from their advertising campaigns-Proactively provide guidance for optimal pay-per-click advertising campaign performance-Act as client’s point of contact for all day-to-day questions, concerns, and technical support

Santa Clara, Ca

- Lead generation, qualification and new business development- Penetrate new and under penetrated accounts- Drive customer demand- Develop strategic customer sales/marketing plans- Maintain and promote supplier relationships and knowledge of extensive product/services portfolio- Maintain and promote relationships with customer contacts who may be determining design opportunities and deal with existing business challenges. Ensure customer satisfaction as it pertains to supply chain management and other value added services.

Santa Cruz, Ca