Demi Soname Email & Phone Number

Texas, United States

Texas, United States

Frisco, Texas, United States

1. Increased the resolution rate of HVAC service requests by 10% within SLA timeframes, significantly boosting customer satisfaction and reinforcing client relationships through prompt and effective technical support.2. Leveraged advanced diagnostic tools to identify and resolve network and wireless infrastructure issues in HVAC systems, achieving a 25% improvement in system uptime and ensuring reliable performance for critical operations.3. Enhanced project coordination by facilitating seamless communication between Project Managers and Trade Partners, achieving 100% compliance with documentation standards and streamlining project workflows.4. Initiated a customer feedback program to identify product design flaws, leading to the development of an improved product version and a 15% increase in customer satisfaction through targeted enhancements. 5. Effectively managed the onboarding process for over 50 customers weekly, ensuring their readiness for market entry and optimal operational performance, resulting in a remarkable 95% customer satisfaction rate.

Northlake, Texas, United States

1. Implemented a new escalation protocol enhancing the efficiency of the issue resolution process, resulting in a 20% decrease in resolution time, thus optimizing workflow and strengthening customer trust.2. Leveraged my technical & troubleshooting capabilities in identifying and addressing product-related issues, resulting in a 20% reduction in customer complaints. This success was further amplified by my continuous learning and skill development practices that facilitated better customer interactions.3. Exhibited adaptability and flexibility in resolving customer issues, while risk assessment and management skills, coupled with analytical reasoning capabilities, resulted in smoother operations and a 15% increase in customer satisfaction.4. Utilized cross-functional collaboration and problem-solving skills to resolve complex issues quickly, driving team productivity by 35%, while also reducing workflow redundancies by 20%.

Irving, Texas, United States

1. Developed and maintained strong relationships with customers, resulting in a 30% increase in customer loyalty and retention. Frequently engaged with customers using communication tools like email, skype, and Zoom, offering personalized customer service that led to improved satisfaction rates.2. Successfully resolved more than 200 weekly support inquiries via Slack, email, and social media. Contributed to a 20% reduction in customer complaints and a 25% improvement in problem resolution times.3. Liaised between customers and the Product team, relaying important feedback and insights that led to the implementation of 10 new customer-requested features within a year, thereby increasing customer satisfaction by 15%.4. Provided personalized support to large accounts, resulting in a 35% increase in account renewals and a 40% increase in upselling opportunities. This included conducting ad-hoc calls via Zoom/Skype to provide immediate assistance and product education.

Houston, Tx

1. Excelled in handling customer complaints, maintained a courteous demeanor, and resolved over 90% of issues on the first call, significantly enhancing customer satisfaction and loyalty.2. Leveraged strong product expertise to provide clear and accurate information across multiple communication channels, including calls, emails, and live chat resulting in a 35% increase in positive customer feedback regarding product understanding.3. Spearheaded a 20% increase in performance metrics within the third quarter by mentoring new team members, and effectively communicating with various departments to ensure seamless operations.4. Increased proficiency in order and request processing, successfully managing an average of 150 orders daily with a 98% accuracy rate. This involved meticulous attention to detail and a deep understanding of the company's product range.

Bachelor Of Science - Bs, Speech-Language Pathology/Pathologist

Activities and Societies: . Member of The Society for Collegiate Leadership & Achievement . Member of The Tau Nu Chapter of Alpha Sigma.

Business Administration And Management, General

Activities and Societies: Member of The National Society of Collegiate Scholars (NSCS)