• Trained the C.L.I.E.N.T. & T.C.E. Module and consistently kept the team motivated & engaged through interactive learning and training.• Trended to exceed the store’s previous year’s performance & the budget for the year; best revenue performance to date.• Created and streamlined a training system catered to Daily Team Briefings to effectively deliver the brand’s training.• Collaborated with peers from different Outlet locations to gather and share best practices to maximize store’s performance.• Conducted touch-bases and coaching to Floor Supervisors to further enhance their communication and interpersonal skills.• Delivered bi-monthly development plans and quarterly touch bases to gauge employee’s productivity, development goals, & career progression.• Assisted in creating monthly and quarterly employee recognition to incentivize and motivate the team.• Recruited, trained and developed promising talent for the store.• Built partnerships with luxury competitors throughout the mall to gather market insight.

• Enhanced employee morale & engagement by listening, coaching and developing associates by their individual standards, wants and needs.• Helped grow the total sales by 13% with an additional $1.6M in sales for FY 16/17.• Helped increased each Key Performance Indicator by a minimum of 5%.• Conducted on the spot coaching to associates regarding their selling, communication and interpersonal skills.• Generated and crafted daily, weekly and monthly sales goals for the store and sales associates.• Hosted monthly training events to educate associates on new company initiatives, direction, and product.• Conducted phone & in person interviews to bring aboard new and promising talent to the team.• Hired and submitted HR approved paperwork to bring the candidates aboard.• Conducted trainings and Burberry modules for all associates to get them familiar with the brand, processes and procedures.

• Partnered with Dept. Managers and Specialists to monitor and analyze business trends to manage inventory flow from BOH to FOH, and maintained the ‘never out of stock’ approach.• Ensured areas of the sales floor were filled in and checked for size integrity throughout the day.• Partnered with team to ensure the sales floor was maintained to luxury visual presentation.• Partnered with the Merchant Team on product assortment, send backs etc.• Oversaw Inventory and Stock Take processes for the store. • Pulled daily stock reports to analyze incoming and existing inventory levels.

Responsible for checking out customer, visuals, processing stock and shipment. Providing a luxury experience.

As a Back Office Lead for Best Buy, on a daily basis, I balance cash registers, count and verify cash deposits; overages and shortages, I key in information using a Green screen data base, I balance and budget the store's expense checkbook, order supplies needed, retail functionality and help with the recruiting of new employees.

As a Multi-Channel Sales Supervisor, I oversaw three groups of employees which was the Front End. I coached and trained them to deliver world class customer service while building relationships & interacting with customers in the store and over the phone. I also recruited and conducted interviews for new talent, developed employees to reach their desired company goal and I balanced cash registers, counted and verified cash deposits; overages and shortages, I keyed in information using a Green screen data base, I balanced and budgeted the store's expense checkbook, ordered supplies needed, performed retail functionality and helped with the recruiting & training of new employees.

Secured sales while making sure each and every customer knew about the latest and greatest technology in the gaming industry.

Built customer relationships and asked all of the right questions to make sure that customer left with everything that they may have needed with their new computer purchase.