Adam Dempsey Email & Phone Number

Osaka, Osaka, JP

Ibaraki, Osaka, Japan

• Processing and packing of automotive goods for international and domestic shipment.
• Conducted quality assurance checks and managed inventory picking to ensure accuracy.
• Safeguard and handle high-value items with precision and care.
• Collaborate with a diverse, multinational team to enhance operational efficiency and productivity.
• Critical and analytical thinking to optimize shipping value and safe transport of goods varying in size.

Wakayama, Wakayama, Japan

• Independently instructed eikaiwa English lessons in a safe, fun, and educational environment.
• Team collaboration with nationwide colleagues to produce the optimal curriculum rollout.
• Ensured high levels of client satisfaction by aligning services with student goals and expectations.
• Supervised children aged 2 to 18, prioritizing safety protocols and a supportive learning environment.

Dublin, County Dublin, Ireland

• Communication with international suppliers & transportation services for high-volume imports.
• Processing of freight in compliance with customs and import regulations across affiliated countries.
• Managed stock control and effectively communicated information with cross-functional teams.
• Handled order requests from reps, & clients, for ledger management using Gaina Control IT software.

Kobe, Hyogo, Japan

• Planned and implemented English lessons for 1st-6th grade students, in a public school environment.
• Developed high-impact interactive projects to foster engaging integrated conversation.
• Collaboration with more than 40 Japanese teachers to achieve shared educational objectives.
• Conducted lessons independently and alongside Japanese colleagues in public school environments.
• Supported teachers in non-English subjects to strengthen working relationships.
• Engaged with local communities to enhance cultural relations (gardening/sports/book club/fairs/etc.)

County Dublin, Ireland

• Interacted with customers and sales reps via phone, email, and in-person visits.
• Managed time efficiently to ensure timely service delivery and receipt of goods.
• Manifest of goods record keeping, uploading, and maintaining all import/export documents.
• Daily operation of a high-reach forklift, counterbalance forklift, and pallet trucks.
• Picking and packaging of high-value goods for national and international distribution.

County Dublin, Ireland

• Managed retail sales store for a sportswear sector, role involved daily operation and KPI sales growth.
• Scheduling of roster to ensure productivity and target prioritization.
• Client relations, including resolve of issues, complaints, and imparting knowledge to aid queries.
• Conducted merchandising to maximize sales and relocated P.O.S.
• Led initiative workshop presentations to inform and showcase products to increase staff knowledge.

County Dublin, Ireland

• Customer Service Representative for SMBs, delivering exceptional service in a call centre based environment.
• Complaint Resolution Specialist entailing management and resolve of customer complaints, queries, and billing issues, ensuring high customer satisfaction.
• Proactively took ownership of customer issues, conducted thorough investigations, and ensured timely follow-up communications.

County Dublin, Ireland

• Provided top-tier customer service at Ireland’s leading supermarket flagship store, ensuring a positive shopping experience.
• Handling and resolve of customer complaints and issues, maintaining high levels of customer satisfaction.
• Managed the security and accurate bookkeeping of the financial safe on the shop floor, ensuring compliance with financial protocols.