Dena Johnson Email & Phone Number

Plano, Tx

* Participate in Concept to Production program for Backup and Recovery (BUR) and Storage enterprise offerings, assisting with network design, security, ensuring infrastructure in place or coordinating efforts to implement infrastructure, supporting initial implementation as well as global deployments, and establishing processes to support production deployment, including costing and billing considerations.* Consultant for escalations, network design and documentation, process improvement, internal and external projects and new offerings across multiple technologies. Coordinate and consult with BUR (Backup and Recovery), Storage, Network Architecture, Security and Global Engineering teams as necessary.* Technical Lead, global deployment of internal monitoring and management tool, includes leading global network and firewall teams to design and implement network solution, engineering and writing engineering work orders, writing security deviation documents, working with other global teams to support implementation of servers and discovery of devices.* Team Lead, virtual team across multiple time zones.* Participated in Data center audits, assisting with Storage hardware refresh* Coordinate with BUR (Backup and Recovery), Network, Architecture and Security teams to determine best practice for BUR and Storage deployments as part of the latest revision of HP’s Data Center Network Architecture, including working through security vs performance issues to deploy 10G network globally.

Plano, Tx

* Engineer, implement, manage and support firewall implementations for HP customers, utilizing Cisco and Check Point firewall products. Included working with internal and external clients, Network Engineers and Architects to determine requirements, design a solution consistent with HP Architecture and Security standards, creating firewall documentation - Design Proposals, Risk Assessments and Firewall Rule Base Configuration Requests and supporting the infrastructure during the installation Expertise in working with large or complex projects and customers.* Member of Firewall Build team, engineer and build Check Point and Cisco firewalls to meet customer requirements and HP standards before turning over to Operations.* Support key large accounts with complex environments. Instrumental in retaining global, multi-million dollar account lost to IBM.* Assisted in the creation of internal website to share processes, technical information and lessons learned for Build Engineers, providing content.* Mentor engineers regarding technical designs for Cisco and Check Point firewalls, including firewall builds and policy configurations. * Provide escalation support to Firewall Administration team as well as new and existing customers during outages and impacts.* Utilized Firemon to review firewalls for audits, clean-up, performance and migrations.* Support internal and external audits of firewalls, reviewing firewall configurations with auditors, explaining risks and mitigation techniques as well as completing audit remediation. * Performed compatibility testing for Check point R75 and Open source VPN products to support HP new Cloud offering. Resulted in negative results, researched and implemented Cisco solution to meet HP needs.* Collaborated with Solution architect to design Leveraged Internet Services (LIS) compartment with multi-layer security for one of HP’s new cloud offerings.

Plano, Tx

* Responsible for developing, coordinating, and driving the global transition of BofA Load Balancer and Proxy devices to third party vendor for incident and change management. Included creating a delivery plan, coordinating global resources for HP and vendor, managing vendor relationship, creating an Operations Service Level Agreement and other documents to support the Statement of Work and Contract.* Developed processes, procedures and documentation for incident and change management for BofA, HP and vendor staff, included coordinating staff at each company to deliver.* Coordinated Firewall, Network and Proxy Engineering teams implementation of changes to provide vendor connectivity globally. Performed Proxy changes in support of project.

Plano, Tx

* Responsible for management, support, upgrading and implementing PIX and ASA firewalls as well as Checkpoint firewalls running on Nokia, Splat and Crossbeam C and X-series platforms. Support includes updating rules, routes, and translations as well as more advanced configurations such as VAP groups, VLAN trunking of interfaces, VPN tunnels and new installs of physical and virtual firewalls. * Provide oncall support for 700+ clients and related security devices across the enterprise. Expertise in trouble-shooting * Support internal and external audits of firewalls, reviewing firewall configurations with auditors, explaining risks and mitigation techniques as well as completing audit remediation. * Developed curriculum to cross train entire global Firewall Administrator team on Cisco and Check Point firewalls, basic and advanced functions. Provided training and mentoring to global firewall administration team, delivering a 26% reduction in cost model by allowing more flexibility in resource assignment.

Plano, Tx

* Responsible for management, support, upgrading and implementing PIX and ASA firewalls as well as Checkpoint firewalls running on Nokia, Splat and Crossbeam C and X-series platforms. Support includes updating rules, routes, and translations as well as more advanced configurations such as VAP groups, VLAN trunking of interfaces, VPN tunnels and new installs of physical and virtual firewalls. * Provide day to day support as well as oncall support for 700+ clients and related security devices across the enterprise. Expertise in trouble-shooting * Support internal and external audits of firewalls, reviewing firewall configurations with auditors, explaining risks and mitigation techniques as well as completing audit remediation.

Plano, Tx

* Engineer, implement, manage and support Cisco PIX firewalls, including VPN to support EDS customers - American Airlines, Sabre and US Airways. * Provide escalation support to internal and external customers during outages and impacts, including oncall support* Mentor Firewall Engineers and Administrators regarding engineering, implementing and trouble-shooting * Work on Network Security Strategic Direction, developing processes and documentation, including Statement of Work for the transition from dedicated practices for SABRE to leveraged processes and services from EDS on ASU account* Support internal and external audits of firewalls, reviewing firewall configurations with auditors, explaining risks and mitigation techniques as well as completing audit remediation. Participated in Go to Green for ASU account, aplying industry best practices to increase stability, performance and efficiency of account infrastructure* Continue support of the SABRE Check Point VPN product line.

Plano, Tx

*Engineer, implement, manage and support firewall implementations for EDS customers, utilizing Cisco and Check Point firewall products. Included working with customers to determine requirements, design a solution consistent with EDS Architecture and Security standards, creating firewall documentation - Design Proposals, Risk Assessments and Firewall Rule Base Summary or Firewall Rule Base Configuration Requests and supporting the infrastructure during the installation.* Provide escalation support to Firweall Administration team as well as new and existing customers during outages and impacts.* Assisted with Vendor evaluation of F5 loadbalencar Provide escalation support to Firewall * Administration team as well as new and existing customers during outages and impacts

Dallas/Fort Worth Area

* Engineer, implement, manage and support enterprise wide Virtual Private Network solutions for SABRE and their customers. Experienced with Check Point, Cisco and Nortel VPN products. Included working with customers and Network Engineers to determine requirements, design a solution consistent with SABRE Architecture and Security standards, creating documentation – Engineering Work Orders, Risk Assessments and supporting the infrastructure during the installation.* Primary, Manage and support SABRE’s Check Point VPN offering, providing Travel Agencies connectivity to SABRE system. Worked with Check Point Developers to increase capacity of Check Point VPN product line as SABRE was the largest client base in the world at that time.* Review and evaluate remote access technologies for SABRE VPN product line* Assisted with Y2K efforts to ensure stability, received Accolades from Sr. VPs* Develop and deliver VPN training to SABRE’s Level 1 Help Desk, Operations Technical Support (OTS), and Network Operations Center (NOC)* Assist evaluation of Cisco VPN Concentrator for SABRE remote access* Assist evaluation of F5 Load Balancers for SSL VPN solution.

Dallas/Fort Worth Area

Project Management and Quality Assurance testing for development of SABRE applications such as Turbo SABRE and Planet SABRE . Directed developers regarding code requirements and performed testing to ensure quality.

Dallas/Fort Worth Area

* Support field technicians deployed to install Sabre applications and hardware at client sites, including travel agencies, kiosk, airports, and government locations.* Created knowledge base of known issues and resolutions* Assisted technical team with SABRE booth at travel shows and attended as needed* Assist in planning, prepping equipment, implementation and support of technical booths and breakout rooms at SABRE World ’97. Received Shining Star Award.* 3rd Quarter - Employee of the Quarter

Dallas/Fort Worth Area

* Support SABRE travel agents in the use of all SABRE Applications, including Group Planner, Cruise Director, Commercial Sabre, Scripts. Received Vision of Excellence award for June 1995* Develop curriculum and deliver training to travel agents for SABRE product offering* Created knowledge base of known issues and resolutions, received 3rd Quarter Vision of Excellence Award

Dallas/Fort Worth Area

* Support SABRE travel agents in utilizing the SABRE system to book reservations, print tickets and other aspects of their normal business needs.* Group Lead