Dena Kowal, M.Ed. Email & Phone Number

United States

• Increase relationships with customers by implementing outreach initiatives, trainings and increasing team visibility• Improve customer satisfaction through individualized problem-solving • Evaluate policies and barriers to ensure alignment with best practices • Ensure customer profile accuracy by processing and evaluating records for 18,000+ individuals• Manage projects and tasks to improve customer experience and workplace operations

• Supported diverse populations including adolescents, retirees, military-affiliated and international customers• Maintained and updated detailed database of 5,000+ classes for customers per year • Reduced processing time for customer information forms by incorporating new technology platforms• Increased team proactivity and customer outreach by incorporating new processes for team projects

• Increased customer satisfaction by positively interacting with 50+ customers per day • Contributed to customer development by providing individualized advising, support, and connection to resources• Enhanced office visibility by increasing social media content and designing marketing materials • Facilitated trainings to increase customer service cross-training and marketing material creation

Jacksonville, Fl

• Increased relationships with community partners by connecting individuals to engagement opportunities• Implemented new technology which improved data maintenance and engagement tracking of 700+ individuals

Jacksonville, Florida

• Increased positive customer interactions by providing advising, support, and responding to customer needs• Performed administrative functions including processing customer and university records• Generated daily, weekly and annual reports for partners, including a three-year customer data analysis and federal report that impacted funding eligibility and organizational accreditation

Jacksonville, Florida

• Enhanced community programs, events, and daily operations by managing a team of 20+• Expanded financial support for community center and hosted events by establishing relationships with businesses• Increased community engagement by providing college and career preparation workshops for over 50+ individuals

Jacksonville, Florida

• Increased social media audience by creating original social media campaigns and JaxParks TV stories• Ensured high production quality for JaxParks TV by writing scripts and operating studio equipment• Assisted in preparation for city events through writing press releases and advisories

Jacksonville, Florida

• Promoted Clear Channel Radio by providing positive entertainment and rewards during community events• Coordinated pre-event set-up and post-event completion• Monitored and updated social media sites to promote audience interaction and station• Maintained audience attention by ensuring quality sporting event coverage in Jacksonville

Jacksonville, Florida

• Managed technology inventory and customer usage of materials• Provided mentoring and support for communication students by offering writing tutorials and software trainings

Jacksonville, Florida

• Expanded market reach of daily news broadcast by re-branding and launching broadcast via multiple platforms• Increased organization size and employee engagement by recruiting and implementing two new leadership roles • Promoted positive and inclusive environment through teambuilding and mentorship opportunities for 30+ individuals

Jacksonville, Florida

• Maintained correspondence and chapter documentation by recording chapter meeting minutes and communicating with other campus Greek organizations • Encouraged academic excellence by rewarding scholarly excellence utilizing a budget and monitoring progress of sisters needing assistance• Enhanced Greek community by originating Greek recognition program that rewards chapters for outstanding scholarship• Educated chapter on campus resources and member development through scholarship presentations

Clermont, Florida

• Promoted Iron Girl Clermont triathlon by distributing flyers to and forming relationships with sponsors and triathletes • Increased awareness of and participation in triathlon through the implementation of social media• Trained and managed volunteers leading to efficient pre-race registration event

Jacksonville, Florida

• Expedited office productivity by organizing and filing event registration information • Attracted audience to social media sites by archiving race events• Coordinated pre-race and post-race activities for more efficient event completion

Clermont, Florida

• Reinforced company value of safety by overseeing guests on courts• Provided quality service for special occasions hosted at theme park• Provided excellent customer service by positively interacting and engaging with guests• Increased awareness of company by assisting with community outreach

Orlando, Florida

• Assisted reporters with editing story packages • Contributed to team outcomes and goals by inputting story ideas during meetings• Wrote stories for the evening newscasts

Master Of Education, Educational Leadership

Bachelor Of Science, Communication, Graduated Summa Cum Laude

Activities and Societies: UNF Honors Program, UNF Communication Department, UNF Media, Spinnaker Television, Kappa Alpha Theta

Education record

Activities and Societies: Rho Kappa History Honor Society, National Honor Society, Newspaper Co-Editor, Yearbook Co-Editor