Dena St.Germaine Email & Phone Number

Cedar Park, Texas, United States

Pflugerville, Texas, United States

Austin, Texas Area

provide superior assistance to Executive Staff including Director of Operations, Vice President and President of technology company including but not limited to calendar management, travel and meeting arrangementsLead a team of IT support, field service techs and warehouse personnel by creating service schedules and dispatch system. Ensuring that metrics are met with relation to timely service and installations versus time spent and hourly payAssist with recruiting, interviewing and hiring processes as well as onboardingCreating and maintaining cloud file storage, electronic signatures database, expense reporting applications, mail and calendarsGreeting visitors, maintain supplies for office and kitchen areasEvent planning, preparations and hiring of vendors

Austin, Texas Metropolitan Area

Performed contract support services for small business owners that did not need full time support services. Examples include but are not limited to: notarizing confidential and legal documents, processing invoices and setting up for payment, running errands, contacting and setting appointments with vendors and ad hoc projects.Executive support to Owner/Franchisee of Hand and Stone Massage (3 locations)Manage busy calendar, travel arrangements, and networking eventsSign documents on owner’s behalf in timely mannerProcess all LLC bills in timely fashion, consult with vendors on daily basisManage expense reportingEvent planning and preparationPersonal errands upon request

On The Ut Campus

Customer Service to internal staff. Monitor and support ticket tracking system; supervisor to errands staff; log and copy checks from incoming mail; distribute incoming mail; keep office equipment maintained; purchase office, building and kitchen supplies; maintain inventory; A/V troubleshooting and setup; IT onboarding; troubleshooting, training and creation and maintenance of various manuals; back up for facilitiesRespond in a timely and professional manner to all alumni and members via phone, email, mail and in-person. Act as the primary phone contact for incoming Membership and Online Services calls. Process membership payments daily by researching and updating member information in VIP & iMIS databases, balancing and importing batches. Problem-solve membership and/or data integrity issues. Assist Membership Supervisor with researching monthly membership queries.

Answer incoming calls from customers and builders. Schedule home maintenence; supervise customer service crew; schedule and distribute work to installers and customer service crew; creation and maintenence of database; monitor work flow of distribution warehouse; schedule delivery from manufacturers

Oversee daily customer service team duties, approve time sheets and time off requests. Handled escalated customer service calls. Met with field supervisors to resolve customer service issues.

Administrative Management Certificate, Management, B

This certificate allows me the upward movement to manage other Administrative Assistants or add to my skills as an Office Manager.

Associate'S Degree, Administrative Management

Diploma, Computer Science