Denene Towne Email & Phone Number

Vandenberg Sfb, California, United States

Develop and execute training programs tailored for CIC operations personnelCollaborate with subject matter experts to align training materials with operational requirements and best practicesLead efforts to improve training processes and instructional methodologies; leverage feedback and data analysis to drive continuous improvementContribute to strategic development initiatives, including the adoption of project management and operations management practices to optimize training programs' effectiveness

Plans and organizes air transportation activities. Justifies personnel, equipment, and facilities required to accomplish air transportation activities. Determines supplies and facilities required, and allocates equipment. Determines and implements necessary safety and security precautions for handling and storing dangerous materials, special cargo, mail, and passenger baggage. Conducts personnel and equipment management surveys, and provides technical assistance as required.

Vandenberg Sfb, Ca

Major Responsibilities:I spearhead the continuous monitoring, detection, and identification of low orbiting and deep space satellite vehicles, ensuring accurate and timely tracking to fulfill national security objectives. I track and address sea-launched and intercontinental ballistic missile threats to enhance national defense and strategic deterrence. I manage launch and on-orbit operations for military communications satellites and Navstar Global Positioning System (GPS) satellites, optimizing the functionality of mission-critical assets.Key Deliverables:• Mentored and empowered Airmen in their professional and personal development, cultivating a culture of excellence and facilitating progress in military and civilian careers. • Guaranteed Airmen achieved and sustained optimal physical, medical, and technical readiness, bolstering unit's preparedness for wartime operations. • Executed thorough training sessions on critical duties for team members, strengthening cooperation across unit divisions to improve mission effectiveness and unity.

Travis Afb, Ca

I oversaw and directed the efficient handling of passengers and cargo at Air Freight Terminals. I supervised air transportation operations to guarantee the safe and efficient movement of personnel, equipment, and cargo for global missions. I managed and coordinated the loading and unloading of aircraft, ensuring strict adherence to safety protocols and regulations. I performed inspections and maintenance of transportation equipment to ensure operational readiness and compliance with Air Force standards.

Tucson, Az

Major Responsibilities:I safeguarded member financial data by meticulously following confidentiality protocols, effectively averting data breaches or security incidents. I addressed and managed member concerns and complaints, prioritizing the resolution of issues with amicable solutions.Key Deliverables:• Elevated customer service excellence and elevate customer satisfaction ratings by 15% through handling member inquiries effectively and resolving issues promptly. • Increased operational efficiency by up to 20% by optimizing branch operations, including resource management such as staffing and scheduling. • Delivered guidance and training to new staff on credit union policies, procedures, and best practices, resulting in a 25% reduction in onboarding time and enhancing team performance.

Kuwait

Major Responsibilities:I served as the Senior Controller & Duty Officer at the Air Terminal Operations Center (ATOC). I led a team of 117 Aerial Port members, managing all intra-theater inbound and outbound cargo and passenger movement in CENTCOM's busiest Aerial Port. Additionally, I acted as a Sexual Assault Prevention & Response Victim Advocate, providing support and assistance to survivors of sexual assault.Key Deliverables:• Accelerated MICAP movements to secure 100% ITV on 223 vital aircraft components, optimizing 196 components to Fully Mission Capable (FMC) status.• Boosted Aerial Port operations by 20% through meticulous assessment of mission workflows to identify and resolve operational bottlenecks.• Attained a 99% on-time departure rate by proficiently overseeing the airlift of 44,000 short tons of cargo and 38,000 passengers through 3,600 missions.

Afgahnistan

Major Responsibilities:As a Technical Sergeant (E-6), I supervised operations in the Passenger Terminal as Counter, Line, and Shift Supervisor. I managed 248,148 passengers and 10,882.6 tons of baggage across 11,882 missions, facilitating the transportation of warfighters to 14 Forward Operating Bases.Key Deliverables:• Mentored and supervised 22 team members to maintain operational flow during a 65% staff turnover within a fortnight.• Orchestrated the seamless movement of 11,000 passengers from the 82nd Airborne without any hitches.• Led as Air Terminal Security Manager, collaborating with the kennel master for baggage inspection using Drug and Bomb trained Military Working Dogs.

Bachelor'S Degree, Space Studies

Activities and Societies: Air Force Association

Associate'S Degree, Air Transportation

Master Of Science - Ms, Space Studies, A