Denice Tapia Email & Phone Number

New York, Ny, Us

New York, Ny, Us

-Addressed customer inquiries via email Salesforce,chat, and phone related to betting odds, account management, and betting rules for FanDuel’s Sportsbook & Casino app and other major apps-Provided guidance on placing bets, handling payouts, and resolving transaction-related issues-Managed customer accounts to ensure accuracy and compliance with betting regulations-Handled complaints and disputes, achieving customer satisfaction rates, experienced in major sports peak seasons-Handle and average of 200+ customer inquiries daily, maintaining a high standard of service quality-Implemented a new system/process that reduced customer query response time-Maintained a marketing campaign document to track all outgoing customer service campaigns and initiatives, ensuring efficient coordination and timely execution of customer communications.

Mahwah, New Jersey, Us

- Assist in the development and implementation of CRM strategies- Assist with customer service and support- Develop and execute social media marketing strategies including but not limited to Meta, Instagram, Twitter, etc.- Use customer data to identify target audiences for social media campaigns- Tailor marketing messages to specific segments- Track the effectiveness of social media campaigns and make adjustments as needed- Monitor and respond to customer inquiries and feedback on social media platforms- Use customer feedback to inform future marketing efforts.

Mahwah, New Jersey, Us

- Troubleshoot customer issues directly through Zendesk and provide real-time support on Facebook Business Manager. Including installation and updating for iOS, Android and PC's systems. - Address application defects, loading issues and crashing, purchase disputes, promotion support and other customer complaints, questions and/or feedback.- Identify technical issues and provide detailed reports at the end of shift for new and high priority issues for application engineers. Including bug replication steps, troubleshooting results, screenshots or videos and more.- Use an in-house customer service tool to reimburse customers and look up pertinent customer data for support.

Newark, Nj, Us

- Supervised and coordinate overall administrative activities for the Office Services department. - Provided excellent client service as the liaison between IDT and outside vendors, such as building management, maintenance, space management vendors, etc.- Managed day-to-day operations, communications and other scheduling relatedmatters.- Performed maintenance and alterations of office area and equipment including but not limited to layout arrangement and/or housekeeping.- Supervised all office supply orders and handled deliveries/distributions of all office supplies.- Led bi-weekly staff meetings for office and other facility personnel.