Denice Crowell Email & Phone Number

Dallas/Fort Worth Area

Documented policies and procedures for Southwest Airlines University

Carrollton, Tx

• Implemented framework for centralized reference and team collaboration using Microsoft Jive based intranet site, The Hub • Created streamlined standard operating procedure guidance for ONESOURCE Client Engagement team• Managed client data for tax form printing• Developed standardized template example for client training and data gathering

Event promotion for the IEEE Technology for Humanity Series at South By Southwest 2014 (SXSW) emphasizing STEM education• Edited and coordinated content for client panel descriptions leading to voting wins for all submitted panels• Assisted with management of 17 events, with 24 speakers, including Adam Savage, Dr. Leslie Saxon and Dean Kamen

• Managed documentation for audit and risk management solution with 90,000 users at over 2,000 companies worldwide• Worked with team to standardize, streamline and document complex product implementation process• Managed $250,000 translation project with 135 documents, totaling almost 1000 source pages, translated into nine languages• Vastly improved structure and materials for instructor-led training programs helping spur phenomenal growth in workshop sales • Created and edited software user manuals, marketing materials, online help and quick reference cards • Developed online reference systems utilizing Adobe RoboHelp (HTML/XML product) and Adobe Captivate with searchable content and video demonstrations for new Sarbanes-Oxley (SOX) compliance product• Created and edited content for TeamMate Connect website, including release information, video vignettes, and event details

• Edited and developed content for internal PartnersFinancial websites, including member firm recruiting• Managed website hosting vendor invoices for 170 firms. Streamlined the invoice process, saving an average of $1800 monthly• Captured business processes, including documentation of internal software procedures• Began position as a contractor through Adecco Engineering & Technical

Designed and developed online and virtual training modules introducing new software and business processes• Created user reference guides, quick reference guides, and classroom-based instruction• Edited materials written by tax experts, including online newsletters and detailed reference pages• Kept pace with challenges of significant revisions due to regulatory and legislative changes• Developed, planned and presented classroom-based learning solutions with subject matter specialists

Developed online help, computer-based training, and reference guides from interviews with software developers and users• Produced hard-copy software user guides and job aids, ranging from one page “cheat-sheets” to 400 page detailed guides• Led project teams documenting Knowledge Management, Tax Technology, Point-of-Sale, Like-Kind Exchange, and K-12 Education

Education record

Education record