Denien Barr Email & Phone Number

Buffalo, New York, United States

Review loan origination documents and current property reports to verify title is clear and eligible for a modification title insurance policy. Examine property reports with problems identified by the title company or other examiners to determine if additional actions are needed to clear title and initiate appropriate actions where needed.

New York, United States

Reviewed workout packages to determine completion of all required documentation.

Worked with customers to resolve mortgage delinquencies and determined the appropriate resolution for delinquent loans based on the clients’ waterfall.

Elma, New York

Guide mortgage customers through the process of applying for mortgage assistance programs. Continue to work with customers in an approved workout option until the final documents are recorded, the process is completed, and the loan is returned to standard mortgage servicing.

New York, United States

Interact with customers to determine best workout option for delinquent mortgages and guide clients through completion of process and return of account to standard mortgage servicing.Improved customer satisfaction by maintaining above required quality scores and perfect soft skills evaluationsDeveloped contact network across multiple departments to ensure effective first contact problem resolutionDepartment’s go to person for problem resolution involving research and interaction with irate customersProtected company assets by detecting multiple instances of fraudTrained new employees and mentored of under achieving associates within the department

New York, United States

Work with families of children, aged between birth and three-years-old, who have developmental disabilities or delays, in order to develop and implement therapeutic service plans.

New York, United States

Respond to incoming calls from mortgage customers and answer questions, process payments, or escalate call to correct department as needed.