Maingi Mwangi Email & Phone Number

Syracuse, New York, United States

1. Create and maintain the platform's website using HTML, CSS, PHP, Twig, TypeScript, SCSS/Tailwind, and JavaScript to ensure it's user-friendly and responsive. 2. Add new features to the platform, such as improved search tools, using HTML, CSS, and JavaScript for front-end components. 3. Manage data integrity, security, and accessibility using back-end technologies, including database management systems. 4. Implement security protocols to protect user data and transactions, adhering to coding practices and security best practices. 5. Optimize the platform's speed and performance through code and server configurations, including HTML, CSS, and JavaScript optimizations. 6. Troubleshoot and fix technical issues, ensuring a reliable platform using HTML, CSS, JavaScript, and server-side technologies.

Roysambu, Nairobi, Kenya

• Developed course outlines and lecture notes for ICT courses at PAC University.• Created assessment items and final exams, ensuring timely grading and feedback to students.• Maintained attendance records, held consultation hours, and participated in departmental meetings.• Contributed to the academic success of students by providing engaging and informative teaching materials.

New York, United States

1. Inbound/outbound email support2. Inbound/outbound phone support3. Inbound sales calls4. Record/observe our apps’ shortcomings through HotJar Recordings to better the apps’ performance.5. New customer success (welcome, initial setup, etc.)6. Post-cancellation phone calls.7. Continual training and development, learning Skimmer to better support customers.8. Pre-launch testing of new application features / providing feedback to Development9. Interact live/in person with customers.10. Provide customer perspective to other teams (product, development, executive leadership) to contribute to development of the upgrade road map.11. Creating one-to-many content for customers from early set-up to product education and ongoing support.12. Contribute to the customer support Knowledge Base as needed.Tools used: Intercom, HelpScout, Tawk, ZenDesk, HotJar,ClickUp, Slack Languages: HTML, CSS, JavaScript, Liquid.

Westlands, Kenya

• Formulated and oversaw the implementation of ICT strategy, policies, and procedures at ACK St. Mark's Church Westlands.• Mentored staff on ICT policies and tools, ensuring smooth running of all systems.• Managed network performance, backups, and database administration, recommending continuous improvements.

Nairobi, Kenya

• Developed and managed the website and mobile solutions for the gala awards, supporting artists and troubleshooting system errors.• Led the design and development of software applications like voting platforms and online ticket sales systems.• Collaborated with stakeholders to define project requirements and ensure software development aligned with business objectives.

Nairobi, Kenya

1. Design, develop, test, and deploy software applications and systems. 2. Collaborate with cross-functional teams, including product managers, designers, and other engineers, to develop software solutions that meet business requirements. 3. Write clean, well-documented, and efficient code that adheres to software development standards. 4. Troubleshoot and debug software issues to ensure optimal software performance. 5. Conduct code reviews and provide feedback to other engineers to improve code quality. 6. Stay updated with the latest software development trends, tools, and techniques, and incorporate them into projects. 7. Identify, analyze, and address software defects and vulnerabilities. 8. Create and maintain technical documentation, such as user manuals and system specifications. Projects: Founded Shamba Fresh(Organic Food Distributor)

Nairobi, Kenya

1. Designing, developing, testing, and deploying software applications and systems.2. Collaborating with cross-functional teams, including product managers, designers, and other engineers, to develop software solutions that meet business requirements.3. Writing clean, well-documented, and efficient code that meets software development standards.4. Troubleshooting and debugging software issues to ensure optimal software performance.5. Conducting code reviews and providing feedback to other engineers to improve code quality.6. Keeping up-to-date with the latest software development trends, tools, and techniques and incorporating them into projects.7. Identifying, analyzing, and addressing software defects and vulnerabilities.8. Creating and maintaining technical documentation, such as user manuals and system specifications.

Brisbane, Queensland, Australia

1. Develop WordPress-based websites, themes, and plugins. 2. Conduct WordPress CMS customization and integration. 3. Collaborate with team members to design and develop new features, functionalities, and enhancements. 4. Implement and maintain WordPress security and performance optimization. 5. Troubleshoot and resolve technical issues with WordPress websites and plugins. 6. Stay updated with the latest trends, technologies, and best practices in WordPress development. 7. Participate in team meetings and project reviews to share progress updates and feedback. 8. Communicate effectively with clients to understand their requirements and provide technical solutions.

Kenya

1. Develop and implement strategies to help the company achieve its goals and objectives. 2. Oversee the financial health of the company by developing budgets and monitoring expenses. 3. Recruit and hire new employees, manage performance, and promote employee development. 4. Oversee day-to-day operations, ensuring quality control and managing inventory. 5. Develop marketing strategies to promote the company's products and services, and oversee sales activities. 6. Ensure customer satisfaction with the company's products and services, addressing complaints and concerns. 7. Develop and maintain software applications, including designing, coding, and testing software that supports operations, such as inventory management systems or e-commerce platforms using PHP, JavaScript, CSS, and Laravel Framework. 8. Stay updated with the latest technologies and trends in software development, identifying opportunities to improve systems and processes. 9. Provide technical support and troubleshooting for software applications, addressing any issues that arise.

Kileleshwa, Nairobi

1. Develop and maintain software applications by designing, coding, and testing solutions that support the agency's operations, such as inventory management systems or e-commerce platforms. 2. Create and manage databases to store and organize information critical to the agency's operations. 3. Stay up-to-date with the latest technologies and trends in software development, identifying opportunities to improve the agency's systems and processes. 4. Collaborate closely with other departments, such as marketing or operations, to ensure that software solutions align with their needs. 5. Provide technical support and troubleshooting for software applications, resolving any issues that arise. 6. Implement and optimize Search Engine Optimization (SEO) strategies to improve the agency's online visibility and performance.

Nairobi

1. Schedule classes, rehearsals, and performances while ensuring that all necessary equipment and resources are available through efficient use of Google Suite tools. 2. Manage the music school’s budget, tracking expenses using MS Excel and ensuring that expenditures remain within budget while maximizing revenue opportunities. 3. Support and engage students in the learning process by providing necessary resources and fostering an environment that helps them achieve their musical goals. 4. Develop and execute marketing strategies to attract new students and promote the school to the wider community. 5. Maintain records and manage staff and student files using MS Access, ensuring compliance with all legal and regulatory requirements. 6. Ensure that the school’s facilities are clean, safe, and well-maintained, addressing necessary repairs and upgrades promptly.