Denis Semenduev Email & Phone Number

St Louis, Missouri, United States

St Louis, Missouri, United States

Throughout this period, I worked closely with deployment teams and project managers to oversee resolutions by implementing efficient problem-solving methodologies. I conducted server vulnerability remediation and application adjustments to ensure adherence to security standards and improve application reliability.Key Accomplishments: ⦁ Managed and resolved escalated application issues reported by end users, minimizing operational disruptions.⦁ Conducted comprehensive evaluation of issues, coordinating with the development team to test potential solutions thoroughly.⦁ Orchestrated the smooth deployment of DRMS/iManage software across Latin American countries, spearheading server configuration, application installation, testing, and user account/permissions setup.⦁ Optimized system security and performance through the implementation of server configuration adjustments and patching.

St Louis, Missouri, United States

St Louis, Missouri, United States

Throughout this timeframe, I oversaw the training of technology support personnel in emerging technologies, processes, applications, and projects, cultivating a proficient team ready to address evolving challenges. Additionally, I ensured streamlined ticket management through advanced-level investigation, troubleshooting, and timely responses to existing tickets and tasks. Moreover, I played a vital role in safeguarding system integrity post-deployment by contributing to comprehensive application testing processes.Key Accomplishments: ⦁ Enhanced operational continuity by delivering comprehensive support for audit and risk applications, minimizing disruptions to critical processes.⦁ Drove efficiency gains and optimized workflows through the implementation of continuous enhancements to internal procedures.⦁ Pioneered a comprehensive overhaul of the outdated third-party reviewer onboarding process, introducing an intuitive tutorial and tracking tools, building a user-friendly system with a knowledgebase, and integrating shared Excel documents to monitor reviewer timelines.⦁ Streamlined user management and enhanced data security by overseeing the onboarding of new users, access level administration, and password resets.⦁ Served as Subject Matter Expert (SME) in troubleshooting the audit application sampling process and seamlessly integrating third-party reviewers during onboarding.⦁ Amplified system performance by spearheading reporting, training, and testing tasks in collaboration with the audit application support manager.

St Louis, Missouri, United States

Throughout this timeframe, I monitored the ticketing system for self-service inquiries, actively engaging with requestors to gather additional information or address challenges, thereby facilitating efficient closure and enhancing customer satisfaction.Key Accomplishments: ⦁ Provided application and technology support from the national support center, guaranteeing efficient assistance to users across the nation.⦁ Led initial search, troubleshooting, and response to existing tickets/tasks at the first level, ensuring prompt resolution of issues.⦁ Ensured compliance with service level agreements (SLAs) and rapid issue resolution by vigilant monitoring and reporting severe issues according to the escalation process.

St Louis, Missouri, United States

In my position, I diligently managed service tickets, resolving them within specified timelines in accordance with SLA requirements, leading to enhanced client satisfaction and optimized workflow efficiency.Key Accomplishments: ⦁ Offered extensive remote technical support to end users, promptly addressing hardware, software, and network issues to maintain smooth operations.⦁ Cultivated team proficiency and empowered clients through client training sessions on essential software features, overseeing Tier 1 analysts to ensure training compliance.⦁ Reacted swiftly to an urgent demand by overseeing the onsite installation of POS equipment/software at a Checkers store in Bronx, NY and ensuring the seamless operation of ordering and payment systems, leading to the successful grand opening of the new store.

Bachelor Of Science - Bs, Computer Science

Bachelor Of Science - Bs, Law