Denise Robinson Email & Phone Number

London, United Kingdom

● Controlled the business schedule of a team of executives, managing all aspects of their diary, and acted as a gatekeeper of their time, prioritising, escalating, and deflecting requests as needed● Proactively avoided diary clashes across internal and external meetings, video calls and phone calls, clearly documenting meeting venues and dial-in details for a seamless and simplistic executive experience● Organised and facilitated complex travel arrangements, ensuring local currency and ground transportation concierge services were situated in airport arrivals to transfer directly to hotels or business venues● Quickly and efficiently pushed out-of-pocket and AMEX expenses through the Concur internal checking system in adherence to the Firmwide Expense Policy● Built and maintained relationships with a diverse group of internal stakeholders across several business units, as well as external clients, both domestically and internationally, in person and remotely● Experienced with modern IT systems, including MS Teams, Zoom, Google Meets, Client Relationship Management (CRM) systems, travel booking software and the wider Windows 10 and Microsoft software suite● Responsible for the organisation of social and team building events, including procuring venues, negotiating hospitality packages, and facilitating activities whilst maintaining company standards in public settings● Took a leading role in the organisation of absence and buddy cover to ensure the Executive Assistance team was sufficiently resourced across overseas business travel, annual leave, sickness, and lunch breaks

London

● Provided executive assistance to the Managing Director, 3 Vice Presidents and the Global Head of Finance within an investment banking firm, as well as secretarial support to the wider team of 17 executives● Planned complex business travel to accommodate multi-time zone executive client meetings, procuring, booking, and liaising with corporate partners and other third parties for flights, transfers, accommodations, visas and hospitality● Managed the diaries, email inbox and personal affairs of executives with the utmost confidentiality● Utilised networking as a tool to establish and develop relationships with other Personal Assistants in the industry, gathering a contact list of high funnel leads to be passed on to the executive team● Booked, coordinated, and facilitated internal executive and external client meetings, utilising the meeting room booking system and conference call facilities, taking, and distributing accurate minutes in a timely manner● Documented real-time business and travel expenses electronically to prepare and execute expense reimbursements and assist the finance function with end of year reporting and processing

London, United Kingdom

● Proactively created an unofficial team of Executive Assistants of strategic business contacts, seamlessly liaising with them to organise conference and video calls with executives of clients and prospects, avoiding any technical issues● Facilitated and attended executive meetings domestically and internationally, in person and remotely, including the preparation of meeting materials and the distribution of agendas, minutes, and actions● Provided payroll support and invoicing support, raising purchase orders, and preparing executive timesheets● Managed executive calendar and international travel arrangements, acting as the gatekeeper, and dealing with conflicting priorities across a fast-paced schedule, throughout various time zones● Effective and confidential administrative support to the executive team, including preparation of correspondence, presentations, dictation including voice memos and notes, and supporting their team members' holiday and sickness administration

● Provided maternity cover executive assistance for the Managing Director and Vice President of Bankers Trust, as well as secretarial support to 4 Investment Bankers

London

● Completed numerous short-term temporary assignments across the FSA spectrum

London, United Kingdom

● Provided executive assistant to the Chairman and Co-Owners of College Hill, an international public relations company, as well as secretarial support to a team of 50 professionals, including sending live press releases to The Stock Exchange

London, United Kingdom

● Provided multi-sector and multi-product personal assistance within the Investment Banking department● Headhunted by the Managing Director of Deutsche Bank, having previously worked as their Executive Assistant as UBS● Supported a variety of strategic projects, including a global company restructuring, introduction of the “London culture” to an established New York office, and coordinated the opening of numerous international offices, including Amsterdam

London, United Kingdom

● Provided multi-sector and multi-product personal assistance within the Investment Banking department