Denise B. Email and Phone Number

Manage a portfolio for medical & safety products and services. Approve new accounts for credit to include establishing a credit limit and payment terms. Monitor accounts to determine if a credit increase or decrease is warranted. Process credit card payments. Research short pays, deductions, past due invoices and credits on account. Research and provide appropriate documentation for refunds to be issued and follow the refund process through to the end. Release pending orders on hold. Daily interaction with both internal and external customers including the Sales Team and Customer Service. Constantly striving to Lower the DSO. Involvement with the Customer Master Data which includes set up of new accounts and updating existing accounts.February 2011 - September 2012 working in the Service Support / Customer Service Department. September 2012 promoted to Finance.

Third Party litigation and collections. Worked to resolve personal debt which included payment plans and full or discounted payments. Worked with attorneys to proceed with legal proceedings and judgment's. Collection calls including dialer system and daily follow up.

Patient collections for a group of Primary Care Physicians which included five local offices. Worked with insurance companies to process accurate patient billings / payments and worked with patients to resolve any balances due. Submitted necessary paperwork to each physician for monthly review of write offs or approval to submit to collection agency. Updated patient files. Developed positive relationships both internally and externally.

Contracted employee who worked in the accounts receivable department for the medical division. Released orders from hold. Contacted customers regarding short pays, deductions and past due invoices. Worked on special projects as needed. Accounts Receivable system used was JD Edwards.

Customer Service Representative for Solid Waste and Recycling company, Team Lead and Assistant to the Customer Service Manager. Assisted customers with opening and closing accounts, service inquiries, billing issues & payments and missed or extra pick ups. Worked with vendors for weekly pick up schedules.Credit Manager - Managed approximately 1000 active business accounts. Appling daily unapplied cash. Approved new accounts and authorized appropriate credit terms. Resolved disputes and approved credits. Issued refunds and requested security deposits when needed. Worked with 3rd party attorney and collection agency to resolve outstanding debt. Improved communication between departments to include the Sales Department and Credit and Collections Department. Lowered DSO.